Warranty & Registration

Coverage terms, activating your warranty, transfers, and how a claim is handled.

• Does Ella Send a Technician? Parts, Labor, and Free Lifetime Tech Support Explained Ella's Bubbles is the manufacturer of your walk-in tub, and the Lifetime Limited Warranty we stand behind is a parts warranty. That…
• Warranty Exceptions: The TCV One-Year Warranty, Non-Ella Faucets, and Water-Quality Damage The Ella's Bubbles Lifetime Limited Warranty covers your tub's shell, frame, door, door seal, finish, and supporting equipment for life. A small…
• Bought Through a Dealer or Installer? How Your Ella Warranty Works Many Ella's Bubbles walk-in tubs reach their owners through dealers, remodelers, and installation companies, and those partners often handle everything from the…
• Warranty Coverage for Ella Shower Bases: 30-Year Limited Terms and the 10-Day Claim Window Ella's Bubbles shower bases are covered by their own warranty, separate from the Lifetime Limited Warranty on our walk-in tubs. Both the…
• New to a Home With an Ella Tub? A First-Week Guide for Second Owners If you have just moved into a home with an Ella's Bubbles walk-in tub already installed, welcome. You can identify the model…
• Warranty Terms for Showers, Shower Doors, Seats, Faucets, Alcove Tubs and the Pet Spa: What Each Published Document Says Ella's Bubbles products beyond the walk-in tub each carry their own written warranty, printed in the manual or spec sheet published on…
• My Older Manual Says 5 Years on Pumps or 3 Years on Components: Which Warranty Applies? If the warranty page in your printed owner's manual says supporting equipment is covered for five years, or an older spec sheet…
• Defect or Wear and Tear? Examples of How Support Evaluates Common Part Requests The Ella's Bubbles Lifetime Limited Warranty covers defects in workmanship and material under normal use and conditions, and it does not cover…
• Common Warranty Questions: Dealer Purchases, Labor, the TCV, Activation, Second Owners, Older Manuals and Wear The Ella's Bubbles Lifetime Limited Warranty is a parts warranty extended to the first purchaser at the original installation address, and it…
• What Happens After a Warranty Part Is Approved: Testing, Where It Ships, Return Labels and What to Keep Once the support team has verified a defect from your photos and approved a warranty part, Ella's Bubbles ships that part to…
• Claiming the Free Accessory for Sharing Your Story: Warranty Activation First, Any Two Reviews, and What to Do When the Upload Fails Sharing your walk-in tub story earns you a free accessory, and the claim is simple once the pieces are in the right…
• Warranty Activation Troubleshooting: QR Code Will Not Scan, the Old Register Link, Form Errors, Missing Serial Numbers and Repeat Reminders If the QR code on your tub will not scan or the register link in your paperwork lands on a dead page,…
• Labor Coverage Comes From Your Installer: What to Ask For in Writing Before the Tub Goes In Ella's Bubbles backs your walk-in tub with a Lifetime Limited Warranty on parts, and the published warranty excludes labor, installation, and removal,…
• How do I activate my Ella's Bubbles walk-in tub warranty? Activating your warranty is simple. Complete the two-page Warranty Activation Form, have it signed by both you (the owner) and your installer,…
• What does the Ella's Bubbles Lifetime Limited Warranty cover? Your Ella's Bubbles walk-in bath is protected by a Lifetime Limited Warranty extended to the first purchaser, covering defects in workmanship and…
• Is my walk-in tub warranty transferable if I move or sell my home? The Ella's Bubbles Lifetime Limited Warranty is extended to the first purchaser only, and it stays with both the original owner and…
• What can void my Ella's Bubbles walk-in tub warranty? A few specific installation and ownership mistakes can void your Ella's Bubbles warranty, and every one of them is easy to avoid…
• How do I start a warranty claim for my Ella walk-in tub? Starting a warranty claim is straightforward. Gather photos of the affected part and a short description of the problem, then open a…
• My tub arrived damaged. What should I do in the first 48 hours? If your order arrived damaged, contact [email protected] directly to file a claim within 48 hours of receipt of your shipment. Carefully open…