Warranty & Registration

These guides explain how to activate your Ella's Bubbles walk-in tub warranty. Learn about the two-page Warranty Activation Form, what information is needed from both the owner and installer, and how to submit it online or by email. Find troubleshooting tips for QR code scanning issues, old registration links, form errors, and missing serial numbers. Understand how dealers and installers can activate the warranty in a customer's name, and what to do if you installed the tub yourself.

• Claiming the Free Accessory for Sharing Your Story: Warranty Activation First, Any Two Reviews, and What to Do When the Upload FailsSharing your walk-in tub story earns you a free accessory, and the claim is simple once the pieces are in the right order: your warranty activation has to be on file first, then you post any two reviews on the platforms listed on the program page, and finally you upload screenshots of those posted reviews at ellasbubbles.com/claim-free-accessory/. If the upload will not go through, or nothing has arrived after you…
• Warranty Activation Troubleshooting: QR Code Will Not Scan, the Old Register Link, Form Errors, Missing Serial Numbers and Repeat RemindersIf the QR code on your tub will not scan or the register link in your paperwork lands on a dead page, type ellasbubbles.com/warranty-activation/ directly into your browser; that is the working page, and it accepts the same two-page form. If the online form errors out, rejects an email address, or you cannot find your serial number, you can still get activated: submit a photo or PDF of the completed form through a…
• What Is the Warranty Activation Form for an Ella Walk-In Tub?The warranty activation form is the two-page document, signed by both the owner and the installer and returned with a copy of the sales receipt, that puts your Lifetime Limited Warranty on file with Ella's Bubbles. Some owners call it the warranty registration form or the installer checklist, because its second page is a list of installation checks the installer initials. Complete it promptly after installation…
• How Do I Activate My Walk-In Tub Warranty?If you are asking how do I activate my warranty, the answer is the two page Warranty Activation Form at ellasbubbles.com/warranty-activation/. You and your installer each complete and sign your part, you attach a copy of the sales receipt and your installer's license and insurance information, and you submit it online. The first thing to check when the QR code will not scan or the register link gives page not…
• I Installed the Tub Myself. Who Signs the Installer Part of the Warranty Form?If you installed it yourself and are asking who signs the installer part, the answer is you. For a self installation, complete the online form at ellasbubbles.com/warranty-activation/ and put your own information in the installer field, then initial the checklist items you completed. The first thing to check is whether a licensed plumber or electrician made the water or electrical connections, because the team may…
• Dealers and Installers: How to Activate the Warranty in Your Customer's NameIf you sold or installed an Ella walk-in tub for a customer, you can activate the warranty in that customer's name. Open the warranty activation form on ellasbubbles.com, which is linked at the bottom of every page, enter the customer as the owner and your company as the installer, and submit it. No receipt number or dealer login is needed to open the form. The activation is complete only once both the owner…
• Did Ella Receive My Warranty Activation Form? How to Confirm It Was RecordedElla records every warranty activation form it receives against the tub's serial number, and the support team will confirm receipt whenever you ask. A confirmation is not always sent back automatically, so if you have heard nothing after submitting the form, open a ticket or call with your serial number and the team will check your file. Staff can also help you finish a form that is missing a signature or a…
• How do I activate my Ella's Bubbles walk-in tub warranty?To activate your Ella's Bubbles walk-in tub warranty, complete the two-page Warranty Activation Form, have it signed by both you (the owner) and your installer, and return it together with a copy of your sales receipt, either online at ellasbubbles.com/warranty-activation/ or by email to [email protected] . There is no published deadline, and if the form was not completed at installation you can…

These articles detail what the Ella's Bubbles Lifetime Limited Warranty covers, including the tub shell, frame, door, door seal, finish, and supporting equipment like pumps, jets, and controls. Understand the difference between defects and wear and tear, and how support evaluates common part requests. Learn how to start a warranty claim by gathering photos and your serial number, and what happens after a warranty part is approved, including shipping and testing.

• Defect or Wear and Tear? Examples of How Support Evaluates Common Part RequestsIs it a defect or wear and tear? The Ella's Bubbles Lifetime Limited Warranty covers defects in workmanship and material under normal use and conditions, and it does not cover ordinary wear, misuse, improper maintenance or damage from improper installation. The line between the two is not always obvious from a description alone, which is why the published warranty requires photos of the affected part and a…
• What Is the Lifetime Limited Warranty on an Ella Walk-In Tub?The Lifetime Limited Warranty is Ella's parts warranty for the first purchaser of a walk-in tub at its original installation address. It covers the bathtub shell, frame, door, door seal and finish for life, and it also covers all supporting equipment, including motors, pumps, fixtures, electronic controls, faucet, waste, overflow and plated finishes, for life. The thermostatic control valve (TCV) is the published…
• Is This Covered Under My Walk-In Tub Warranty?When you ask is this covered under warranty, the short answer is that almost every part of an Ella walk-in tub is: the shell, frame, door, door seal and finish, plus all supporting equipment including pumps, control boxes, jets, drains and ozone, carry a Lifetime Limited Warranty. So a pump that quit in under a year is a warranty matter, and the first thing to check is that you have photos of the problem and your…
• A Factory Fitting Leaked and Damaged My Bathroom: What to Send and How the Claim Is ReviewedIf a factory fitting such as a supply line failed and water damaged your bathroom or the room below, gather three things before you open a ticket: photos of the damage, photos of the failed part showing the exact spot the leak came from, and the contact information for the contractor who installed the tub. Support forwards that package to the corporate team, who review the report and handle the claim from there.…
• Cracked Tub Shell, Door or Shower Base: How to File the Warranty ClaimA crack in the acrylic of an Ella walk-in tub, in the tub door, or in the floor of an Ella shower base is handled as a warranty claim, not a return. Photograph the crack, send the photos with your purchase details and serial number through ellasbubbles.com/support, and the team looks up your warranty and logs the claim. Once the claim is verified, Ella ships the replacement part or unit at no charge for the part…
• Is There a Warranty on the Whirlpool Jets and Pumps of a Walk-In Tub?Yes. On an Ella walk-in tub the whirlpool and air jetting system, including its pumps, motors and electronic controls, is covered as supporting equipment under the published Lifetime Limited Warranty, the same parts coverage that applies to the shell, frame, door and door seal. The warranty is for the first purchaser at the original installation address, covers parts and not labor, and must be activated after…
• When a Replacement Tub Is Approved: The Release Form, Confirming Model and Options, and Who Handles LaborA replacement tub is the last step in a warranty claim, used only when a problem cannot be corrected with replacement parts, and each replacement is put in writing before anything ships. Once support approves it, the team sets out the exact replacement on a release form: the model, its size, the door side and drain side, and the therapy options included. You sign and return the form, confirm the ship-to address…
• What Proof of Purchase Do I Need for a Warranty Claim?To open a warranty case, the team needs three things beyond the usual photos and serial number: where you purchased the tub, the purchase date, and a copy of the sales receipt. If you bought through a dealer or a retailer, the receipt comes from them, not from Ella's Bubbles. Having these ready with your serial number and photos is the fastest way to get a replacement part shipped. Why the receipt matters The…
• What Should I Check Before Filing a Walk-In Tub Warranty Claim?Before you file a warranty claim, rule out three things that look like defects but are normal: the air system's Auto Purge, the quiet hum of the ozone sterilization system, and a pump cord or push-button air tube that has simply come loose. If the symptom remains, gather photos, a short description and your serial number and open a ticket at ellasbubbles.com/support or call (800) 480-6850. The full filing process…
• Are the Heated Seat and In-Line Water Heater Covered by the Warranty?Yes. On an Ella walk-in tub the heated seat and backrest pads, their heater control box, and the in-line water heater are all supporting equipment under the Lifetime Limited Warranty, which is a parts warranty for the original purchaser at the original installation address. Once support verifies the fault from your photos, the replacement part ships to you at no charge, and a local licensed electrician or plumber…
• The warranty replacement part did not fix my tub, what happens next?If a warranty replacement part did not fix your tub, reply on the same support ticket, keep the old part where it is, and describe exactly what the tub does now. Free lifetime technical support does not end when a part ships. The team looks at the diagnosis again from your new photos, a short video or a live video call, and either sends a different part or guides your installer through the next check. The steps…
• Does the Ella Warranty Cover Installation Labor or Only the Tub Itself?No. The Ella's Bubbles Lifetime Limited Warranty covers the tub and its parts, and it never covers the labor to install, remove or repair them. When a covered part fails under normal use, Ella's Bubbles ships the verified replacement part free of charge to the original installation address, and a local licensed plumber or electrician fits it at the owner's expense. The published terms are summarized in What Is…
• Are the Heated Seat and In-Line Heater Covered by Ella's Warranty?Yes. The heated seat and backrest pads and the in-line water heater are both supporting equipment under Ella's Lifetime Limited Warranty, so a part that support verifies as failed ships to the original purchaser at the original installation address without charge for the part. The warranty is parts only: Ella's Bubbles does not send technicians, and your installer or a local licensed electrician or plumber fits…
• Is the Door Seal Still Covered Under Warranty on My Older Ella Tub?Under the published terms, yes: the door seal is named in Ella's Lifetime Limited Warranty alongside the shell, frame, door and finish, so the age of the tub does not by itself end coverage for the first purchaser at the original installation address. If your paperwork shows a shorter term, send a photo of it with your claim and the team confirms what applies to your tub. The full list of covered parts is in Is…
• My Installer Went Out of Business, Who Does Warranty Repair Labor Now?If your installer has gone out of business, the repair labor on your Ella walk-in tub is done by any local licensed plumber, electrician or handyman you choose, and your Ella's Bubbles parts warranty carries on unchanged, because that warranty comes from Ella's Bubbles and not from the company that installed the tub. Ella does not send technicians. Technical Support diagnoses the problem with you, ships the…
• What does the Ella's Bubbles Lifetime Limited Warranty cover?The Ella's Bubbles Lifetime Limited Warranty covers your walk-in bath against defects in workmanship and material under normal use and conditions, for the first purchaser, from the date of the original purchase. The bathtub shell, frame, door, door seal and finish are covered for life, and so is the supporting equipment, including motors, pumps, fixtures, electronic controls, the faucet, waste, overflow and all…
• How do I start a warranty claim for my Ella walk-in tub?To start a warranty claim for your Ella walk-in tub, gather photos of the affected part, a short description of the problem and your serial number, then open a ticket at ellasbubbles.com/support or call (800) 480-6850. Once the defect or malfunction is verified, Ella's Bubbles ships the replacement part to the original customer's address without charge. Photos and a description are required for verification, so…

Explore the specific terms of the Ella's Bubbles Lifetime Limited Warranty, including its application to custom-built tubs and how it works for purchases made through dealers or installers. Understand warranty exceptions such as the one-year warranty for the thermostatic control valve (TCV), non-Ella faucets, and damage caused by water quality. Find out what can void your warranty, such as unlevel installation or relocating the tub, and learn about labor coverage from your installer.

• Does Ella Send a Technician? Parts, Labor, and Free Lifetime Tech Support ExplainedDoes Ella send a technician? No. Ella's Bubbles is the manufacturer of your walk-in tub, and the Lifetime Limited Warranty we stand behind is a parts warranty, so we do not dispatch our own service technicians to your home. Instead, we do two things for the life of your tub: we ship verified replacement parts to you at no charge, and we provide free lifetime technical support to guide you or your local contractor…
• Warranty Exceptions: The TCV One-Year Warranty, Non-Ella Faucets, and Water-Quality DamageThe main warranty exceptions on an Ella walk-in tub are the thermostatic control valve (TCV), which carries a one-year limited warranty instead of the lifetime term, damage to the TCV cartridge caused by water quality, which is never covered, and faucets that were not made by Ella, which are covered by their own manufacturer rather than by Ella's Bubbles. Everything else on the tub, including the shell, frame…
• Bought Through a Dealer or Installer? How Your Ella Warranty WorksIf you bought through a dealer or installer, your Ella's Bubbles warranty still comes directly from Ella's Bubbles and works exactly the same way it does for every other Ella owner. Many walk-in tubs reach their owners through dealers, remodelers and installation companies who handle everything from the sale to the finished bathroom, and that is a wonderful way to buy. The Lifetime Limited Warranty is registered…
• My Older Manual Says 5 Years on Pumps or 3 Years on Components: Which Warranty Applies?If your older manual says five years on pumps or three years on components, you are reading an earlier version of the Ella's Bubbles warranty. The current published Lifetime Limited Warranty at ellasbubbles.com/warranty/ grants a Lifetime Limited Warranty on all supporting equipment: motors, pumps, fixtures, electronic controls, faucet, waste, overflow and all plated finishes. The current published document is…
• Labor Coverage Comes From Your Installer: What to Ask For in Writing Before the Tub Goes InElla's Bubbles backs your walk-in tub with a Lifetime Limited Warranty on parts, and the published warranty excludes labor, installation, and removal, so the labor side of any future repair comes from a separate agreement with the installer or contractor who puts the tub in. Installers operate independently and provide their own labor warranties, which is why the best time to settle that coverage is before the…
• Custom-Built Walk-In Tubs: Same Warranty, Same Manual, Same Cleaning RoutineA custom-built Ella walk-in tub carries the same lifetime limited parts warranty as a standard model, uses the same owner's manual as its base model and therapy options, and follows the same cleaning routine. There is no separate custom-tub warranty, no separate custom manual and no different maintenance schedule. Whatever therapies were added, such as air massage or microbubble therapy, are covered as supporting…
• Does Drilling Holes for a Faucet or Grab Bars Void the Ella Warranty? Pre-Drilled Holes, Reinforced Walls and Choosing an InstallerDrilling the holes your installer needs to mount a faucet and grab bars on an Ella acrylic shower does not void the warranty. Those holes are not predrilled, drilling them is a normal installation step, and it is expected. What does void or limit coverage is a short list of installation and ownership mistakes: improper installation, modifying or repairing the tub outside Ella's Bubbles, and relocating or…
• Does Ella Offer an Extended Warranty as My First Year Ends?Ella's Bubbles does not offer an extended warranty, and you do not need one. Every new Ella walk-in tub comes with a limited lifetime warranty on the tub and its parts for the original purchaser, so there is no first-year cutoff to plan around. What matters as your first anniversary approaches is that your warranty activation form is on file, because activation is what puts the coverage in force. Why there is…
• Resealing, Trimming and Add-Ons: Which Changes Keep Your Walk-In Tub Warranty IntactHaving a licensed plumber reseal an existing fitting on your Ella walk-in tub does not void the warranty, as long as no new holes are drilled and nothing is cut. The changes that do affect coverage are cutting or trimming the tub, and gluing anything directly to the tub surface. Accessories installed with care, such as a seat belt, leave the warranty exactly as it was. This article walks through the situations…
• Does the Ella lifetime warranty apply to tubs installed in Canada?Yes. Wherever you are, the same Lifetime Limited Warranty and free lifetime technical support by phone, email and live video come with an Ella walk-in tub, and replacement parts ship under the warranty to a tub installed in Canada just as they do to one installed in the United States. Canadian purchases are handled through Ella's partner, Walk-In Tubs Canada, and the ordering path is explained in Ordering From…
• Does Removing Tub Hardware for Custom Plating Void the Ella Warranty?Plating or refinishing the hardware on your Ella walk-in tub is a modification, and the published Lifetime Limited Warranty excludes products modified by anyone other than Ella's Bubbles, so confirm how it affects coverage on your specific tub with the team at (800) 480-6850 before the first part comes off. The mechanics of taking the pieces off are covered in Removing Grab Bars, the Door Handle and Controls for…
• What can void my Ella's Bubbles walk-in tub warranty?What can void your Ella's Bubbles walk-in tub warranty? A few specific installation and ownership mistakes, and every one of them is easy to avoid once you know about it. The big three are an unlevel installation, installing the deck-mount grab bar without its large metal washer, and relocating or transferring the tub. The rest are misuse and modification issues such as running a pump dry, cutting a panel or…

These guides address questions about warranty transferability when moving or selling a home. Understand that the Lifetime Limited Warranty is extended to the first purchaser at the original installation address and is not transferable. Find checklists for moving house with an Ella tub or selling a home with one, and learn what happens to warranty coverage in these situations. Information for second owners of an installed Ella tub is also provided.

• Printable Checklist for Moving House With an Ella Walk-In TubMoving house with an Ella walk-in tub starts with one decision: does the tub come with you or stay with the home? Either way the Lifetime Limited Warranty ends, because it is extended to the first purchaser at the original installation address and is void when ownership or location changes. What never ends is free lifetime technical support and access to replacement parts for every Ella tub, whoever owns it. Print…
• Printable Checklist for Selling a Home With a Walk-In TubSelling a home with a walk-in tub is simple once you know two things: the Ella's Bubbles Lifetime Limited Warranty is extended to you as the first purchaser and does not transfer to the buyer, while free lifetime technical support and access to replacement parts continue for whoever owns the tub. Be clear about the first, generous with the second, and leave a tidy handover packet. Print this checklist and work…
• Can Ella Look Up My Tub's Options If Someone Else Bought It?Yes. When a walk-in tub was bought by an organization, a contractor, a dealer or a family member, the team can still identify it, because the lookup runs on the tub and the original order rather than on your name. Send a photo of the serial label, the installation address and whatever you know about the purchaser, and your Ella dealer or the team at (800) 480-6850 can look up the original order, confirm the model…
• Is my walk-in tub warranty transferable if I move or sell my home?Is your walk-in tub warranty transferable? No. The Ella's Bubbles Lifetime Limited Warranty is extended to the first purchaser only, and it stays with both the original owner and the original installation address. It is nontransferable, so if the ownership changes or the tub is relocated to a different address, the warranty becomes void. What does continue for every Ella tub, whoever owns it, is free lifetime…

Find warranty information for Ella's Bubbles shower bases, shower doors, seats, faucets, alcove tubs, and the Pet Spa, which have their own specific terms ranging from one year to thirty years. Learn how to get a copy of your Ella walk-in tub warranty document. Understand what to do if your tub arrived damaged, including the 48-hour window for freight damage claims. Discover how to find your tub's serial number and what to do if you bought a house with an Ella tub and have no information.

• Warranty Coverage for Ella Shower Bases: 30-Year Limited Terms and the 10-Day Claim WindowElla's Bubbles shower bases are covered by their own shower base warranty, separate from the Lifetime Limited Warranty on our walk-in tubs. Both the Roll-In and Barrier-Free shower bases and pans and the Low-Threshold acrylic shower bases carry a 30-Year Limited Warranty against defects in workmanship or material, measured from the date of purchase, provided the product is installed and maintained according to…
• Warranty Terms for Showers, Shower Doors, Seats, Faucets, Alcove Tubs and the Pet Spa: What Each Published Document SaysWarranty terms for Ella's Bubbles showers, shower doors, seats, faucets, alcove tubs and the Pet Spa are printed in the manual or spec sheet published on ellasbubbles.com for each product, and they range from one year on some accessories to thirty years or a lifetime on shower units. The fastest way to know your coverage is to find your product in the table below and then open the matching document from its…
• What Is the Serial Number Label on an Ella Walk-In Tub?The serial number label is the identification label inside the removable access panel next to the door of your Ella walk-in tub. It carries the serial number, which typically starts with the letter M, along with model information and the UL listing details a building inspector asks to see. Owners also call it the tub label, the ID plate or the UL label, and a quick phone photo of it answers most questions before…
• Where Do I Find the Serial Number on My Walk-In Tub?If you are wondering where do I find the serial number, look on the inside of a removable panel on the tub apron. On stainless steel door models it is behind the large access panel on the seat side, and the serial number itself starts with the letter M. The first thing to check is that panel: pull it gently away from the frame, turn it over, and photograph the whole label so you have every number on it. Our guide…
• I Bought a House With an Ella Tub and Have No Information. Where Do I Start?If you bought a house with an Ella tub and have no information, start with the serial label on the inside of a removable panel on the tub apron. That label identifies the model and build, and once you send it to the team they can send you the right manual. The first thing to do before your first bath is the vinegar flush, and the first thing to check on coverage is that the published warranty is extended to the…
• The Tech Support Number I Have Is Not in Service. How Do I Reach Ella's Bubbles?If the tech support number is not in service when you dial it, you are almost certainly using an older number printed in a manual, on a sticker or in old paperwork. The current ways to reach Ella's Bubbles are ellasbubbles.com/support and (800) 480-6850, and the first thing to check is that you are dialing that number rather than one from a document that came with the tub. Older numbers can be retired over the…
• How to Get a Copy of Your Ella Walk-In Tub Warranty DocumentIf you want a copy of the written warranty for your Ella walk-in tub, open a ticket at ellasbubbles.com/support or call (800) 480-6850 and the team will email you the warranty terms. For a period the warranty download link on some product pages opened the cleaning and maintenance PDF instead of the warranty, so if a click brings up cleaning instructions, you did nothing wrong. Ask the team for the document…
• Does a Technician Come Out for an Ella Shower Warranty Repair?It depends on the product. For a walk-in tub, no technician is sent: Ella's Bubbles ships verified replacement parts at no charge and a local licensed plumber or electrician does the labor. For showers built for Ella by a partner manufacturer, warranty service runs through that manufacturer's field service program, which schedules a local service partner to inspect and repair the unit. The tub side is explained…
• What warranty covers Ella shower stalls, bases and wall kits?Ella's AcrylX with Armorcore one-piece shower stalls, including the 48 by 37 by 80 inch E-3648 and the 42 by 42 by 80 inch Millennial unit, print a Lifetime Limited Residential Warranty and a 30-Year Commercial Warranty on the stall. The legacy ESM series one-piece stalls and the low-threshold gel coat multi-piece showers print a 3 year limited warranty. The published pages gathered here do not print a term for…
• My tub arrived damaged. What should I do in the first 48 hours?If your tub arrived damaged, the first 48 hours matter most: contact [email protected] to file a freight damage claim within 48 hours of receipt of your shipment, save all packaging material, and inspect your purchase for any concealed damage before filing. The inspection should be both visual and operational. The 48-hour window and the saved packaging are what make a freight claim go smoothly, so please…

These guides offer detailed information on warranty coverage and registration processes. Articles here explain common warranty questions regarding dealer purchases, labor, the TCV, activation, and second owners, clarifying that the Lifetime Limited Warranty is for parts and the first purchaser. You'll find guidance on what happens after a warranty part is approved, including testing, shipping, and return labels. Additionally, learn about identifying your tub model as a second owner and understanding limitations for clearance tubs sold as Handyman Specials with manufacturing defects like door leaks.

• New to a Home With an Ella Tub? A First-Week Guide for Second OwnersIf you have just moved into a home with an Ella's Bubbles walk-in tub already installed, welcome. As a second owner you can identify the model from the serial label and the shape of the door, download the right manual from the product page, and reach the same lifetime technical support and replacement parts that every Ella owner enjoys. The Lifetime Limited Warranty itself belongs to the first purchaser at the…
• Common Warranty Questions: Dealer Purchases, Labor, the TCV, Activation, Second Owners, Older Manuals and WearThe most common warranty questions we hear all come back to the same facts: the Ella's Bubbles Lifetime Limited Warranty is a parts warranty extended to the first purchaser at the original installation address, and it works the same way whether your tub came through a dealer, a retailer, an installer or another Ella partner. This page gathers the ten warranty questions we hear most often and gives each one a short…
• What Happens After a Warranty Part Is Approved: Testing, Where It Ships, Return Labels and What to KeepOnce the support team has verified a defect from your photos and approved a warranty part, Ella's Bubbles ships that warranty part to the original customer's address without charge. Parts such as hoses and control boxes are tested before they are packed, a control box shipment may include a return label so the old box can be diagnosed, and you should keep any replaced part until your ticket confirms the problem is…
• My Clearance Tub Was Sold With a Door Leak. Can It Be Fixed?If your clearance tub was sold with a door leak and you are asking can it be fixed, the honest answer is that a Handyman Special is sold as is because its door leak is a manufacturing defect that cannot be repaired or covered. The first thing to check is your listing: a unit labeled Handyman Special was sold specifically for shower style use where a watertight door is not required, while every other clearance tub…
• Where to Find the Serial Number on Your Ella Walk-In TubThe serial number of an Ella walk-in tub is on the label behind the large magnetic access panel, the panel next to the door. A second copy of the serial number is on the back wall side of the tub shell. The serial number is also included in the shipping and tracking information sent when the tub leaves the warehouse, so it may already be in your order emails or your installer's paperwork. Keep it with your sales…
• My dealer closed and I have no receipt, can Ella verify my purchase?Yes, in most cases the team can verify your purchase from the tub's serial number and a few identifying details, even when the dealer that sold it has closed and you have no receipt. The support team can look up the model number, serial number and purchase date from the order record when you provide the name the order was placed under, the installation address and the approximate purchase date. What the team…
• How does a dealer file a warranty parts claim for a customer's tub?A dealer files a warranty parts claim the same way an owner does: open a ticket at ellasbubbles.com/support or call (800) 480-6850 with photos of the affected part, a short description of the problem, the tub's serial number, the installation address and the original order details, and the Ella's Bubbles team verifies the defect and ships the replacement part. Either the customer or the dealer can open the claim…