Can My Walk-In Tub Ship to the Freight Terminal for Pickup Instead of My Home?

Yes. Instead of residential curbside delivery, your walk-in tub or shower order can be shipped to the freight carrier's terminal closest to you, and you or your contractor pick it up there. Tell your Ella dealer or the team when you place the order or before the invoice is finalized, and Ella's Bubbles will update the ship-to on the invoice to the terminal, confirm your payment details, and release the order. Tracking is emailed once it ships so you know when the tub is ready to collect.

Why Some Customers Choose Terminal Pickup

Residential freight delivery includes a residential stop and usually a liftgate to lower the crate to the curb. Those services are part of what goes into shipping for a home address, so picking up at the terminal removes them from your order. Terminal pickup is also practical when a full-size freight truck cannot safely reach the home, such as a narrow driveway, a long rural road, or a snowed-in property, and when a contractor already has a trailer and would rather load the tub once at the terminal than move it from the curb. Contractors and remodelers who order for several projects may also find terminal pickup simpler across job sites. For how residential delivery works, see how freight delivery works, including liftgate service.

How to Set It Up

1. Let your Ella dealer or the team know you want terminal pickup when you order, or reply to your invoice before it is finalized. Say who will be picking up.
2. Ella's Bubbles identifies the carrier terminal nearest your address and updates the ship-to on the invoice. Review the revised invoice and confirm it is correct.
3. Confirm payment details. The order is released only after the invoice and payment are verified, so double-check card numbers and billing information on any purchase order form you send.
4. If a contractor will collect the tub on your behalf, give Ella's Bubbles your authorization in writing so the shipment can be released to them.
5. Watch for the tracking email. When the shipment reaches the terminal, contact the carrier to arrange a pickup time.

Picking Up at the Terminal

Freight terminals are built around trucks and trailers, so bring a vehicle or trailer that can carry a crated tub and bring help, since the crate is heavy and awkward. Inspect the crate carefully before you sign for it, note any damage on the carrier paperwork, keep all packaging material, and report visible or concealed damage within 48 hours of receipt. The checklist in how your tub ships and how to prepare for delivery day applies to terminal pickups too.

Other Pickup Options

If you are near Chicago, orders and parts can also be collected at the Chicago facility, as explained in picking up in Chicago. For sales tax questions and the general pickup rules, see shipping, sales tax, and pickup for your order. Whichever option you choose, the shipment can be followed with the steps in tracking your walk-in tub freight shipment.

Related Guides

• Your walk-in tub has arrived, how to inspect the delivery before signing

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.