Yes. If a washer for your faucet supply hose, hand shower hose or deck-mount grab bar is missing or worn, the support team can send just the washer you need. Washers come in more than one style, so the team will ask for a photo of the other washers on the same part to match it exactly before it ships. Send the photo with your model and serial number and the team takes it from there.

Why the Team Asks for a Photo First

Ella walk-in tubs use several washer styles depending on the connection. The hose connections on a fast-fill faucet can use chrome or opaque washers, and the deck-mount grab bar uses rubber washers. From a photo of the washers still in place, the team can confirm which style and color you have and pack the matching one, rather than guessing from the model alone. If your first photo does not come through, the team will simply ask you to send it again.

How to Request a Replacement Washer

1. Find the connection that is missing its washer, for example the supply hose nut under the faucet, the end of the hand shower hose, or the base of the grab bar.
2. Take a clear, well-lit photo of the washers still in place on the same part so the style and color are easy to see.
3. Open a ticket at ellasbubbles.com/support with the photo, your model and serial number, and the shipping address where the washer should go. You can also call (800) 480-6850 and the team will tell you where to send the picture.
4. The team confirms the match, packs the washer and sends you a tracking number once it ships.

Where These Washers Are Used

Washers seal the threaded joints that carry water on and around the deck. The supply hoses that feed a fast-fill faucet, the hand shower hose at both the head and the deck mount, and the deck-mount grab bar fittings all rely on them. A missing washer can show up as a drip at the joint, or as a hardware bag that came up one piece short during installation. For a walkthrough of how the hand shower hose, its washers and the mount base fit together, see the hand shower leak guide. For the grab bar itself, see what a deck-mount grab bar is.

If More Than the Washer Is Damaged

A washer only fixes a washer problem. If the hose itself is cracked or the fitting is split, request the whole part instead. The steps for a damaged hose are in how to replace a cracked, leaking hand shower hose, and the general process for any part is in how to order replacement parts.

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.