Support Center / Ordering, Shipping & Delivery / Payment Options and Shipping Costs for Your Walk-In Tub Order
Back to Ordering, Shipping & Delivery

Payment Options and Shipping Costs for Your Walk-In Tub Order

▶Glossary8
  1. How Shipping Relates to the Tub Quote
  2. What Can Affect Shipping
  3. Payment Methods
  4. Setting Up an ACH Payment
  5. If a Screen Is Back-Ordered
  6. Help for Dealers and Resellers
  7. Returns
  8. Common Questions

Ella's Bubbles accepts ACH, wire transfer, and credit card payments. Shipping is a separate line from the tub itself, and it can change with the details of your order. Your Ella dealer or the team at (800) 480-6850 can walk you through the specifics for your order.

How Shipping Relates to the Tub Quote

The tub amount quoted by your contractor or dealer does not include shipping. Freight is figured separately, and Ella's Bubbles does not control freight rates, so they can move over time. If there is a gap between receiving a quote and placing the order, the shipping portion may be different by the time you order. Placing your order promptly after a quote is the best way to keep your numbers lined up. For a full look at how freight is figured, see how shipping is quoted.

What Can Affect Shipping

  • The model you choose. The Ella Escape tub with hydrophilic hair and micro-bubbles includes an extra motor, which adds to its shipping cost.
  • Timing, since freight rates can change between a quote and an order.

Payment Methods

Ella's Bubbles accepts three ways to pay:

  • ACH: You contact your bank to set it up, and Ella's Bubbles provides the information your bank needs.
  • Wire transfer: Wire transfers are an accepted payment method.
  • Credit card: Cards are accepted, and card payments carry a processing charge. Ask where you purchased for the details. If a card is declined, this article on card declines can help.

Setting Up an ACH Payment

  1. Contact your Ella dealer or the team at (800) 480-6850 and ask for the ACH information.
  2. Call your bank and give them that information to set up the payment.

To see what happens after you place your order, read what happens next with your order.

If a Screen Is Back-Ordered

Your tub does not have to wait. If a screen is back-ordered, the tub can ship first and the screen follows later at no additional charge.

Help for Dealers and Resellers

If you are a dealer or reseller, Ella's Bubbles can host a video call directly from the showroom to help you present a tub to your customer. Call (800) 480-6850 to learn more.

Returns

If you have questions about changing your mind after an order, see the return policy explained.

Common Questions

Is shipping included in the tub amount my contractor quoted?
No. The tub amount from your contractor or dealer does not include shipping. Freight is figured separately.
Why can my shipping cost change after I get a quote?
Ella's Bubbles does not control freight rates, and they can fluctuate. If there is a delay in placing the order after a quote, the shipping portion may change.
How do I set up an ACH payment for my order?
You call your bank to set it up, and Ella's Bubbles provides the information your bank needs. Your Ella dealer or the team at (800) 480-6850 can help you get it.
Can I pay for my tub by wire transfer?
Yes, wire transfers are an accepted payment method. Ask your Ella dealer or call (800) 480-6850 for the details you need.
What happens if my screen is back-ordered?
The tub can ship first, and the screen ships later at no additional charge. You do not need to hold your tub for the screen.
Why does the Ella Escape tub cost more to ship?
The Ella Escape tub with hydrophilic hair and micro-bubbles has an extra motor. That extra motor increases its shipping cost.

About this guide. Answers in the Ella’s Bubbles Support Center are compiled from real conversations with tub owners, our technicians’ notes and the product documentation, then reviewed by our team. Tub models and options have evolved over the years, so a detail here may differ slightly from your exact tub. If something looks different on yours, send us your serial number and a specialist will confirm it for your model.

Related guides

Did this solve your question?

If not, open a ticket and our team will pick it up from here.

Open a Support Ticket