When the caps for the jets are falling off, the jet face has usually unscrewed from its threaded body, or the jet nut behind the jet that holds the assembly tight has loosened. Both are quick to check from inside the tub, and caps, faces and complete jet assemblies are available as parts. The first thing to do is look at the cap that came off: a hydro jet face has a center nozzle and threads back into its housing, while an air jet cover, such as the Air Jet V.2 fitted to many tubs, is a small chrome cap on its own threaded body. Send a photo of it and the team confirms availability and ships the matching version.

Likely Causes

• The jet nut behind a hydro jet has loosened, so the face rotates freely and eventually drops out.
• Someone turned a stiff foot jet nozzle hard enough to unscrew the whole face instead of opening the valve.
• An air jet cover was knocked off during cleaning, or broken off during a move; the jets on the underside of the tub break off easily if the tub is set down on them.
• Jet covers differ by production year, so a cover from another tub may not seat properly.

What to Check, in Order

1. Drain the tub and identify the jet: hydro jet face with a center nozzle, or air jet cover on the seat, back or floor.
2. For a hydro jet, line the half-cut opening of the face up with the hole inside the housing where the water comes out, thread it back in, then tighten the jet nut behind the jet until the face is secure and the nozzle no longer turns on its own. The steps are in adjusting jets and foot jet nozzles.
3. If the center nozzle is too stiff to turn, loosen the butterfly handles behind the jet slightly with pliers or channel locks, then adjust the nozzle and retighten the nut.
4. For an air jet, check whether the threaded body is still in the tub wall. If only the cap is gone, a cover is all you need; if the body is cracked, the assembly is replaced.
5. Photograph the jet next to a ruler, since sizes vary by year, and note your model and serial number from the label inside the removable panel by the door. Air jet covers and jet replacement parts explains what ships and what cannot be added later.

When to Open a Ticket

Contact your Ella dealer or the team at (800) 480-6850, or open a ticket at ellasbubbles.com/support, with the model, the serial number, a photo of the jet with a ruler in frame and a wider shot showing where it sits. Say how many you need and whether it is the cap, the face, or the whole assembly. How to order replacement parts covers the rest of the request.

The video shows the center nozzle being turned as a valve, the butterfly handles behind the jet being loosened with pliers, and the jet nut being tightened so the nozzle stays put, which is the same nut that has loosened when a jet cap keeps falling off.

Common Questions