If you need a replacement door seal for your walk in tub, the good news is that the seal is a replaceable part on every Ella tub, and it is matched to your exact model and door type rather than supplied as a generic length or profile. The first thing to check is whether the seal actually needs replacing: a seal that looks flattened, sticks, or has lifted out of its channel can often be restored by squeezing it with your fingertips, pulling it gently away from the door frame, and cleaning it with rubbing alcohol. If the silicone is torn, hardened, or missing a section, it is time for a new one, and the door gasket care and replacement guide covers both the quick fixes and the replacement.

Likely Causes

• The seal was compressed or deformed in shipping or by a door that is kept latched all the time, so it looks worn but is fine once reshaped.
• Debris in the seal channel or on the door frame, which lets water past a seal that is otherwise healthy.
• A tub that is no longer level, which pulls the door out of line and makes a good seal look like a bad one.
• Genuine wear or damage to the silicone after years of use, which calls for a matched replacement.

What to Check, in Order

1. Clean the seal and the door frame, then reshape the seal by squeezing it and pulling it away from the frame. Leave the door open for about a day if it has been kept latched, then fill and watch the seal line.
2. Confirm which door your tub has, because seals are specific to the door type: the inward acrylic door, the inward stainless steel and glass door, the outward U-shape composite door, the L-shape Transfer door, or the LayDown glass door. The guide to which door each Ella model uses lists every model.
3. Find your model and serial numbers using the model and serial number guide. The team matches the seal from these numbers, so you do not need to measure the length or describe the profile as a T shape, D shape, or bulb size.
4. If the label is gone, gather the original purchaser's name, email, or shipping address. The team can usually find the order from any of these, and a clear photo of the seal profile helps confirm the match.
5. Order through your Ella dealer, where you purchased, or the team at ellasbubbles.com/support or (800) 480-6850. The replacement parts guide explains what to include so the right seal ships the first time.

When to Open a Ticket

Open a ticket at ellasbubbles.com/support with your model and serial numbers, a photo of the full door, a close-up of the damaged section of seal, and a note on whether the tub is leaking or you simply want a spare on hand. If you are the original owner at the original installation address and the seal has a defect, it is covered as a warranty part under the Lifetime Limited Warranty. Your Ella dealer or the team at (800) 480-6850 can confirm the part and arrange the replacement.

Common Questions