How Do I Buy a Seat Cushion, Seat Riser or Shower Seat for My Tub?

Seat pillow risers, seat cushions and headrest pillows for an Ella walk-in tub are arranged through your Ella dealer or the team at (800) 480-6850, and the one thing to have ready is your tub's model and serial number so the right shape is matched to your seat. The published guides describe the risers, cushions and pillows in detail, but they do not describe a shower seat, so for a shower seat or any other seating accessory the same contacts, or a ticket at ellasbubbles.com/support, confirm what suits your tub. The fit list by model is in Swivel Tray, Seat Pillow Riser, and Seat Cushions: Which Tubs They Fit, and this page walks through the buying decision itself.

What to Have Ready Before You Call

Every seating accessory is matched to a specific tub, so a few details gathered up front save a second call. Have these ready when you reach your Ella dealer or the team:

• Model and serial number. The riser fits the Elite and most seated tubs, but the published guides do not confirm a fit for every model, so the shape is matched by model and serial number rather than assumed.
• Your therapy package. Tubs with an air massage package have bidet air jets at the base of the seat, and those jets run whenever the air massage runs. Those tubs call for the U-shape cutout riser that leaves the jets open. Hydro-only and soaking tubs have no bidet jets, so the full rectangle is the natural choice there.
• What feels wrong today. A seat that feels too low points to the riser. A back that wants support points to the wall pillow or the removable rubber back rest. A neck that wants support points to the headrest.
• Whether the back of the tub is against a wall. The standard wall pillow needs a smooth wall behind it. If the back of the tub is open, the large removable headrest with its L bracket mounts on the deck or extension panel instead.

Choosing the Riser Shape

The molded seat on an Ella tub is about 17 inches high and is part of the shell, so it cannot be adjusted. The seat pillow riser is the way to sit higher. It is a moderately soft foam cushion about 20 1/2 inches long by 13 inches wide by 3 1/2 inches high, and it holds to the seat with suction cups, so nothing is drilled or glued to the tub.

Two shapes are offered. The standard riser is a full rectangle that covers the seat area. The cutout riser is U-shaped so the bidet air jets keep flowing while you sit on it; it fits one way and is not reversible, so the opening is oriented over the jets. At 13 inches wide the riser is narrower than the narrowest seat in the line, which is the Petite at 19 inches, so width is rarely what decides fit. What decides it is which jets sit under the seat and where the suction cups can land on smooth, flat acrylic. The model-by-model detail is in Does the Ella Seat Pillow Riser Fit Every Walk-In Tub Model?.

Two models have their own notes. The Ultimate can take a 6 inch riser as well as the standard one, but the 6 inch riser covers the seat jets and is made to order, so ask about timing and jet coverage before deciding. The Transfer60 takes the seat riser but has no separate back cushion. Risers can be added at any time after your original purchase, so there is no need to decide on one before the tub is installed.

Cushions and Pillows, and How Each One Attaches

Every comfort accessory attaches with suction cups or a suction-cup bracket, which is why the guides treat them as add-ons you place yourself rather than parts an installer fits:

• Seat pillow and riser, cutout style: sits on the seat on suction cups, with the cutout leaving the air or bidet jets unrestricted.
• Seat pillow and riser, standard style: attaches the same way and adds height and support.
• Head and neck support pillow: fits on the tub extension panel, or directly to the wall with suction cups.
• Soft bathtub wall pillow: attaches to the wall with suction cups for back support and comfort.
• Large headrest with neck support: attaches to an extension panel using an L bracket with suction cups; the bracket ships with the headrest.
• Removable rubber back rest: two suction cups on the tub wall behind the seat.

Tell your Ella dealer or the team which of these you want along with your model and serial number, and ask what is already part of your order, since the accessories vary by model and package. The guide What Is a Seat Pillow Riser on a Walk-In Tub? explains the riser itself in more depth.

Shower Seats and the Heated Seat Option

A shower seat is not among the accessories the published guides describe, so this page will not guess at sizes, mounting or fit. Describe what you want to do, whether that is a place to sit while using the hand shower or a seat for a separate shower area, and your Ella dealer or the team at (800) 480-6850 will confirm what suits your tub and bathroom.

If warmth is what you are after rather than height, that is a different product. The heated seat and backrest is a factory option built into the tub, not a cushion you add later. The video on this page shows how it works: push the button once and the heated seat activates, turn it on 10 to 15 minutes before you enter the tub for the most comfort, and it turns off automatically after 20 minutes, with another push bringing it back on. Ask about it when you order rather than after the tub is installed.

Once It Arrives: Getting a Firm Hold and Replacing Cups

A suction cup grips only a clean, dry, smooth surface, so a cushion that lets go after a few days is nearly always a placement or cleaning issue rather than a defect. Choose a flat section of the acrylic away from jets, texture lines, grout and the seat edge. Wash the surface and the cups with soap and water, dry both, press each cup flat until the air is pushed out, then give the accessory a gentle tug to confirm it holds. Cleaners leave a film where the cups sit, so reseat the cups after every tub cleaning. The full method is in Why Don't the Suction Cups on My Tub Pillow Hold?.

The cups themselves are simple wear items. If one stretches with age, pops out of its tab hole on a seat cushion or goes missing, you do not need a new cushion. Open a ticket at ellasbubbles.com/support with your model and serial number and a photo of the accessory and the cup mount, and the correct replacement cups are arranged. Until they arrive, keep the cushion off the seat rather than risk a slide.

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