Yes, dealers, plumbing wholesalers and contractors can order replacement parts from Ella's Bubbles with a purchase order, and the team works directly with your installer on the job. Send the PO through a ticket at ellasbubbles.com/support or call (800) 480-6850; the team confirms the part, returns an order form, and ships from the Chicago warehouse to your shop or straight to the homeowner. This article covers what a good PO includes, how to get the manual, spec sheet and electrical diagram in one place, how installer support works, and how a company becomes an Ella dealer.

Sending a Purchase Order for Parts

The team accepts purchase orders from trade accounts and handles them the same way as any parts request: identify the part, confirm the ship-to, send an order form, ship, and email tracking. To avoid a round of questions, include the following on the PO or in the ticket:

1. Part description. Name the component and, where it matters, the piece: for example the towel bar and its brackets, or just the brackets; the hydro jet body or the elbow behind it; the faucet cartridge or the whole valve. For faucet handles, include the finish (chrome, brushed nickel, black or gold).
2. Model and serial number of the tub the part is going on. The serial is on the label behind the magnetic access panel next to the door. Parts vary by model year and door family, so the serial is what lets the team pull the right one.
3. Photos. A picture of the existing part, ideally with a handle or cover removed, lets the team match it. If it is a damaged item, a photo of the damage helps decide whether it is a warranty replacement.
4. Ship-to street address and whether the package goes to your shop or directly to the customer. The parcel carrier needs a street address, not a PO box.
5. Your contact (name, phone and email) and the PO number you want printed on the packages and the receipt.
6. Whether the homeowner is the original owner. Warranty parts ship at no charge after verification for the first purchaser at the original installation address; parts for second-hand tubs and non-warranty items are supplied on an order form.

The team confirms the part and emails an order form to complete. Once the part leaves the warehouse you receive the tracking number, and the team can include a return label when a defective component needs to come back for diagnosis. The parts shipping and tracking article explains what happens after the order form is returned.

This short video shows where the serial number lives, on the inside of one of the removable panels, and explains why it matters: it tells the team when the tub was made, who built it, and which replacement parts are compatible. Put it on every PO.

Manual, Spec Sheet and Electrical Diagram in One Email

Yes. Every product page on ellasbubbles.com has a Downloads or Specifications tab with the spec sheet, the owner's and installation manual, operating and cleaning instructions and the warranty form, plus a Drawings button for the CAD drawing. If you would rather have them in one message, ask the team on a ticket with the model name and door side and they will send the manual, spec sheet and wiring schematic together. Keep in mind that manuals are organized by door family, so an Ultimate, Deluxe, Royal, Elite or Petite uses the stainless steel inward-swing door manual, while a Capri, Monaco, Lounger, Front Entry, Mobile, Shak or Big4One uses the outward-swing door manual. The manuals by model article links every document.

Installer Support During the Job

Ella's Bubbles does not perform installations, so the team's role is to make your installer's job easy. Technical support is available by phone at (800) 480-6850, Monday through Friday during Central Time business hours, and by live video chat on request, so a plumber or electrician can show the underside of the tub, the drain ports or the blue control box and get an answer in real time. There is no charge for this support, and it is included for the life of the tub. Common installer questions the team handles every day include which drain ports to connect, dedicated circuit requirements, control-box resets, air-switch hose routing, door alignment and seal seating, and leveling; the installation checklist and the cords and control boxes guide answer most of them in advance. Labor itself is the installer's responsibility and is warranted by the installer, not by Ella's Bubbles.

Becoming an Ella Dealer or Installer

Ella's Bubbles works with independent agents, dealers and distributors, and describes each relationship on its contact page: an agent promotes and sells on commission under an agreement, a dealer re-sells Ella products and keeps a monthly marketing budget (purchasing a display tub may be required to qualify), and a distributor purchases and stocks product. Dealer benefits listed there include new product designs, multi-channel lead generation, marketing materials and expert technical and service support. To apply, complete the Ella Dealer Application, which asks for your legal and DBA names, contacts and addresses, business type and year established, tax identification, a business description (showroom, ADA remodeler, e-store, CAPS, or installer with a service radius), showroom size and locations, walk-in tub installs per month, other brands carried, your officers and a sales-tax exemption certification. Installers and contractors can choose the Installer/Contractor partnership option on the same contact page. Route any interested company to the team at (800) 480-6850 or a ticket at ellasbubbles.com/support, and our dealer, installer and contractor programs article covers the programs in more detail.

Common Questions

For anything model-specific, open a ticket at ellasbubbles.com/support with the model, serial number and photos, and the team will confirm the part and the paperwork.