When the jets are weak on an Ella walk-in tub, the cause is usually not the pump. Three things account for nearly every weak-jet call: the intensity dial turned down, a pump inlet cover clogged with hair or debris, and mineral scale or residue in the jet faces and lines. The first thing to check is the chrome intensity dial on the deck. Turning it up introduces more air into the jet stream for a stronger flow, and if someone turned it down, the jets will feel gentle no matter how hard the pump is working.

Likely Causes

• The intensity dial set low, or its air hose off at the pump so the dial does nothing.
• Hair, debris or an object such as a soap dish pulled against the pump inlet cover, starving the pump.
• Scale and residue in the jet faces and lines from skipped monthly flushes or bath products.
• A foot jet nozzle that has been turned partly closed.
• Water below the level the tub is designed to run at.

What to Check, in Order

1. Turn the intensity dial all the way up and feel the difference. Tubs with independent foot massage have a second dial for the foot and calf jets, so check both. The jet and intensity dial guide explains the dial and how to free one that is stiff.
2. If the pump runs but the dial changes nothing, the dial is an air control on a small hose to the pump. Remove the access panel and reseat that hose firmly at the pump.
3. Fill to at least 2 inches above the highest jets before running hydro, and keep the water there. A pump is designed to run with the jets submerged.
4. Clean the pump inlet cover inside the tub: clear hair and debris, look for anything drawn against the intake, and wipe the cover with a non-abrasive towel. This is a monthly task in cleaning and monthly maintenance.
5. Run the vinegar flush: mix 2 cups of white vinegar with 2 cups of water, fill the tub to 1 inch above the highest jets, add the mixture, run the tub for 10 minutes, then drain. Repeat it if the jets release flakes or slime; black flakes or slime from the jets explains what you are clearing.
6. Check each foot jet's center nozzle, which is a valve. Turn it to open the jet fully, and rotate any seat jet face that has been closed.

When to Open a Ticket

If the pressure stays weak at every jet with the dial up, the inlet clear, the flush done and the water level right, or if the pump surges to full strength and then drops off, open a ticket with your serial number, your therapy package, a photo of the pump inlet cover, and a short video with sound of the jets running, and reach your Ella dealer or the team at ellasbubbles.com/support or (800) 480-6850. The team confirms the cause from the video and ships any covered part.

Common Questions