If the warranty page in your printed owner's manual says supporting equipment is covered for five years, or an older spec sheet says three years on hardware and components, you are reading an earlier version of the Ella's Bubbles warranty. The current published Lifetime Limited Warranty at ellasbubbles.com/warranty/ grants a Lifetime Limited Warranty on all supporting equipment: motors, pumps, fixtures, electronic controls, faucet, waste, overflow and all plated finishes. The current published document is the reference, and which text governs a specific older purchase is confirmed by the team from your order date.

Why the Documents Disagree

Ella's Bubbles has published its walk-in bath warranty in several editions over the years, and older documents remain in circulation in printed manuals and on customers' shelves:

• The May 2013 acrylic walk-in bath warranty covers the shell, frame, door seal and finish for a limited lifetime, the door for a limited lifetime under normal use, and supporting equipment, motors, pumps, fixtures, electronic controls, faucet, waste, overflow and plated finishes for a limited five years, with free part shipping "during the first five years".
• Owner's manuals printed with the 2018 text, including the Pet Spa manual and the HomeCare document, repeat that same five-year equipment term and add the one-year TCV disclaimer.
• Legacy Chi spec sheets list a lifetime limited warranty on the acrylic shell, frame and door, a five-year parts warranty that excludes the faucet, and a ten-year limited warranty on the faucet set under the Huntington Brass warranty.
• Legacy Tramo 59 spec sheets list a limited lifetime warranty on the door seal gasket and a three-year limited warranty on hardware and components.
• The current standalone warranty, the newest version published on the site, grants a Lifetime Limited Warranty on the shell, frame, door, door seal and finish and a Lifetime Limited Warranty on all supporting equipment.

Every edition of the full warranty text, old and new, agrees on the rest: the warranty is for the first purchaser at the original installation address, it covers parts rather than labor, and photos of the defect are required before a part ships. The 2018 manuals and the current text also agree that the thermostatic control valve (TCV) carries a one-year limited warranty.

Which Document Wins

Ella's Bubbles follows a simple rule: the current published source beats older owner's manuals and legacy documents. The live warranty page and the newest warranty PDF on the site are that current source. The older PDFs and printed pages have been superseded on the site, and support answers coverage questions from the current text.

The Honest Line for Older Purchases

What we cannot do in an article is promise how the current text applies to a tub purchased years ago. Your order date, the document that shipped with your tub and your activation record all matter, and the team confirms which text governs your specific purchase when you open a request. In practice that means the best thing you can do is open a ticket with your serial number, your approximate purchase date and a photo of the warranty page you hold, and let the team give you a definitive answer rather than guessing from the manual.

What to Send

1. Your serial number, found on the label behind the magnetic access panel next to the door.
2. Your purchase date or the name of the dealer or retailer where you purchased, so the order can be located.
3. A photo of the warranty page in the document you have, so the team can see which edition you are reading.
4. Photos of the part in question and a short description of the problem, which the warranty requires for any claim.

Common Questions

My printed warranty says 5 years on pumps and controls, is that current? No. That is the 2013 or 2018 text. The current published warranty grants a Lifetime Limited Warranty on supporting equipment.

My legacy spec sheet says 3-year components, does that apply? The Tramo sheets that print three years on hardware and components are legacy documents that have been superseded on the site. The team confirms coverage for a legacy tub from your order date.

Which document wins when they disagree? The current published source: the live warranty page and the newest warranty PDF on ellasbubbles.com.

Does the current text apply to a tub bought years ago? The team confirms that from your order date. Open a ticket with your serial number and purchase date rather than relying on either document.

Did the TCV term change too? No. Wherever the TCV is mentioned, it has a one-year limited warranty, and cartridge fouling from calcium, iron or other heavy particles is excluded.

For anything specific to your model or your order, open a ticket at ellasbubbles.com/support/new or call your Ella dealer or the team at (800) 480-6850.