My Older Manual Says 5 Years on Pumps or 3 Years on Components: Which Warranty Applies?

If your older manual says five years on pumps or three years on components, you are reading an earlier version of the Ella's Bubbles warranty. The current published Lifetime Limited Warranty at ellasbubbles.com/warranty/ grants a Lifetime Limited Warranty on all supporting equipment: motors, pumps, fixtures, electronic controls, faucet, waste, overflow and all plated finishes. The current published document is the reference, and the team confirms your coverage from your serial number and order record when you open a request.

Why the Documents Disagree

Ella's Bubbles has published its walk-in bath warranty in several editions over the years, and older documents remain in circulation in printed manuals and on customers' shelves:

• The May 2013 acrylic walk-in bath warranty covers the shell, frame, door seal and finish for a limited lifetime, the door for a limited lifetime under normal use, and supporting equipment, motors, pumps, fixtures, electronic controls, faucet, waste, overflow and plated finishes for a limited five years, with free part shipping "during the first five years".
• Owner's manuals printed with the 2018 text, including the Pet Spa manual and the HomeCare document, repeat that same five-year equipment term and add the one-year TCV disclaimer.
• Legacy Chi spec sheets list a lifetime limited warranty on the acrylic shell, frame and door, a five-year parts warranty that excludes the faucet, and a ten-year limited warranty on the faucet set under the Huntington Brass warranty.
• Legacy Tramo 59 spec sheets list a limited lifetime warranty on the door seal gasket and a three-year limited warranty on hardware and components.
• The current standalone warranty, the newest version published on the site, grants a Lifetime Limited Warranty on the shell, frame, door, door seal and finish and a Lifetime Limited Warranty on all supporting equipment.

Every edition of the full warranty text, old and new, agrees on the rest: the warranty is for the first purchaser at the original installation address, it covers parts rather than labor, and photos of the defect are required before a part ships. The 2018 manuals and the current text also agree that the thermostatic control valve (TCV) carries a one-year limited warranty. The current coverage table is in what the Lifetime Limited Warranty covers.

Which Document Wins

Ella's Bubbles follows a simple rule: the current published source beats older owner's manuals and legacy documents. The live warranty page and the newest warranty PDF on the site are that current source. The older PDFs and printed pages have been superseded on the site, and support answers coverage questions from the current text.

Older Purchases

The current published warranty is the reference for every coverage question, and your order date, activation record and serial number let the team confirm exactly what applies to your tub. The best thing you can do is open a ticket with your serial number, your approximate purchase date and a photo of the warranty page you hold, and let the team give you a definitive answer rather than guessing from the manual. Even when a part turns out to be outside coverage, parts for older and discontinued tubs are very often still available; see parts and support for older Ella tubs.

What to Send

1. Your serial number, found on the label behind the magnetic access panel next to the door. Where to find your model and serial numbers shows the spot.
2. Your purchase date or the name of the dealer or retailer where you purchased, so the order can be located.
3. A photo of the warranty page in the document you have, so the team can see which edition you are reading.
4. Photos of the part in question and a short description of the problem, which the warranty requires for any claim. The full intake steps are in how to start a warranty claim.

Watch: The Warranty and Support That Come with Every Ella Tub

This company overview states the two things that have stayed constant across every edition of the document: Ella tubs come with a limited lifetime warranty on parts and with technical support from the Ella's Bubbles team. Whichever printed text you hold, those two commitments are the ones to remember, and the current published page fills in the exact terms. Watch: Luxury Walk-In Tubs For All Now Shipped Worldwide with chapters and a full transcript.

Related Guides

• Is There a Warranty on the Whirlpool Jets and Pumps of a Walk-In Tub?

Common Questions

For anything specific to your model or your order, open a ticket at ellasbubbles.com/support or call your Ella dealer or the team at (800) 480-6850.