Ella does not offer a cup holder accessory for its walk-in tubs. The only tray accessory is the swivel tray, and it is made only for tubs with the inward-swing stainless steel door. If your tub has an outward-swing door, the swivel tray cannot be added, and an aftermarket bath caddy from a home goods or online retailer is the practical option.

Which Tubs the Swivel Tray Fits

The swivel tray is designed for the inward-swing stainless steel door family. Its stem sits in a housing built into the deck of those tubs, with a small plastic insert inside the housing that holds the stem. Tubs with the outward-swing door are not built for it, so the tray cannot be fitted to them. For a model by model breakdown see which tubs the swivel tray, seat riser and cushions fit, and for what the tray is and how it pivots see what the swivel tray is.

Options If Your Tub Cannot Take the Swivel Tray

Because there is no Ella cup holder, customers with outward-swing door tubs usually look for a freestanding or clamp-on bath caddy from a general retailer. Choose something that does not need to be screwed into the acrylic and does not rest its weight on the door. The door seal relies on correct door alignment and on nobody leaning weight on the door, so a caddy that spans the tub rim or sits on the deck away from the door is the safer choice.

Replacing a Cracked or Broken Swivel Tray

The tray itself is ceramic and can crack. A replacement is handled as a parts request. Open a ticket with photos of the damage, a note on how it cracked, and your invoice or serial number. Support reviews the request, confirms the part, and ships it under your warranty when it qualifies. If only the small plastic insert inside the deck housing is worn or missing, that insert ships on its own and the housing stays in place. Options when your swivel tray broke or does not fit covers the request in more detail.

Unpacking a Replacement Tray

1. The tray ships in two pieces: the ceramic tray and the bolt that secures it.
2. The bolt is wrapped separately in bubble wrap and is easy to miss, so unwrap every piece of packing material before discarding anything.
3. Confirm you have both the tray and the bolt before assembly.
4. Seat the tray stem in the deck housing and secure it with the bolt.

A replacement can ship to you or, if a contractor is handling the work, directly to the job address you give support. More accessory fit questions, including screens, rain heads and slide bars, are collected in common questions about showering add-ons and accessories.

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.