Is my walk-in tub warranty transferable if I move or sell my home?

Is your walk-in tub warranty transferable? No. The Ella's Bubbles Lifetime Limited Warranty is extended to the first purchaser only, and it stays with both the original owner and the original installation address. It is nontransferable, so if the ownership changes or the tub is relocated to a different address, the warranty becomes void. What does continue for every Ella tub, whoever owns it, is free lifetime technical support and access to replacement parts. If you are planning a move or a home sale and want to talk through your options, we are always happy to help you think it through.

The Three Conditions That Keep Coverage in Place

1. Same owner. Coverage belongs to the first purchaser. It does not pass to a new homeowner, a family member who takes over the house, or a buyer of a used tub.
2. Same address. The warranty applies only to the original installation place. Moving the tub to another home, another unit, or even another location on the same property that changes the installation address voids coverage.
3. Original condition. Coverage does not extend to products previously used as display models, or to products that have been modified or repaired by anyone other than Ella's Bubbles.

Common Scenarios

What a Second Owner Still Receives

Even though the warranty itself cannot travel with the tub, a new owner is never on their own. Free lifetime technical support by phone, email and live video is available for every Ella tub, replacement parts including door seals are matched to the serial number, and the manuals, cleaning instructions, specifications and how-to videos remain available for every model on the Downloads tab of its product page. The first-week guide for second owners walks a new homeowner through identifying the model, finding the serial number and checking the tub before the first bath.

Watch: The Serial Number a New Owner Needs

Whether you are the first purchaser checking your coverage or a new homeowner asking about parts, the serial number is what the team works from. This short video shows it on the label inside one of the removable panels next to the door, and explains that it tells Ella when the tub was made, who built it and which replacement parts are compatible. Photograph it and include it on any ticket. Watch: Ella's Bubbles: Serial Number Location with a full transcript.

Planning a Move? Talk to Us First

If you are weighing whether to leave the tub with the home or take it along, reach out before the move and we will walk you through what each choice means in practice. Relocating the tub voids the warranty, and moving a tub also means removing all panels and aprons first and re-leveling every leg at the new location; leveling your walk-in tub explains why that step protects the door seal.

A Note About Dealer Promises

Ella's Bubbles reserves the sole authority to make warranties or representations concerning its products, and is not responsible for warranties or representations made by any outside source, including dealers, retailers, distributors, or contractors. If a seller told you the warranty would transfer, that promise does not bind Ella's Bubbles, so please check with us directly before relying on it. See how the warranty works for dealer and installer purchases.

Formal Notices

If you ever need to send a formal warranty notification, all mailing notification must be sent via certified mail to: Ella's Bubbles, LLC, 2101 S. Carpenter Street, Chicago, IL 60608. For everyday questions, a support ticket or a call to (800) 480-6850 is much faster and just as good.

Related Guides

• Will Ella Sell, Appraise or Help Me Resell a Used or Uninstalled Walk-In Tub?
• Are Ella Walk-In Tubs Portable or Movable?
• Did Ella Receive My Warranty Activation Form? How to Confirm It Was Recorded
• Can I Move My Ella Walk-In Tub to a New House and Reinstall It?
• Does the Ella lifetime warranty apply to tubs installed in Canada?

Common Questions

Still need help? Open a ticket at ellasbubbles.com/support or call your Ella dealer or the team at (800) 480-6850, and we will gladly confirm exactly where your coverage stands.