There Is an Open Hole in the Deck of My New Tub: That Is Where the Spout Installs

If your new Ella walk-in tub arrived with an open hole in the deck and nothing mounted in it, nothing is missing. That hole is the mounting point for the water spout. Ella ships the tub with the spout uninstalled, so the opening on the deck is empty on purpose, and the spout is fitted by your installer during the faucet hookup. Once you unpack everything that shipped with the tub, you should find the spout among the loose components.

Why the Deck Has an Open Hole

Ella fast-fill faucet sets are deck-mounted, and the water spout has its own opening in the acrylic deck. Because the tub ships with the spout uninstalled, that opening arrives empty. When a tub is still on the pallet, the empty opening is often the first thing a customer notices, and it is easy to assume a cap or a part was left off. When the support team reviews a photo of the deck in these cases, the answer is the same each time: the hole is where the water spout mounts, and the tub shipped with the spout uninstalled.

Where to Find the Spout

The spout travels with the other loose components that ship with the tub. Before contacting anyone, unpack everything that came with the shipment and lay the parts out so you can see exactly what you have. In the support team's experience, customers who report the hole before unboxing find the spout as soon as the packaging is opened.

What to Do Before Reporting a Missing Part

1. Open all packaging and set every loose component aside where you can see it.
2. Match what you find against the faucet set on your order. The 2-piece and 5-piece fast-fill sets include different components, so the number of loose parts will differ.
3. Keep all packaging material until you have confirmed nothing is damaged or missing.
4. If the spout still cannot be found, take a clear photo of the deck and of the parts you did receive, then open a ticket at ellasbubbles.com/support or call (800) 480-6850 with your model and serial number.

Installing the Spout

The spout mounts into the open deck hole and is connected as part of the faucet hookup, which is normally done by your installer or a local licensed plumber. Ella does not send technicians, but the support team can answer questions about the hookup by ticket or phone. The installation sequence is covered in Installing the 2-Piece and 5-Piece Fast-Fill Faucets and Hand Shower. If you are checking whether a replacement spout or a different faucet set will fit the existing opening, see Buying a Fast-Fill Faucet Set or Valve Body on Its Own.

Related Guides

• What Is in the Crate: Loose Parts, Panels, Supply Lines, Drain Caps and Documents to Account for Before the Installer Starts
• Faucet Supply Hose Leaking Under the Deck: Access, Identification and Replacement
• Where Does the Pull-Out Hand Shower Hose Connect Under the Deck?

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.