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Is There a Warranty on the Whirlpool Jets and Pumps of a Walk-In Tub?

▶Glossary8
  1. How It Works
  2. Lifetime or Five Years on the Jetting System?
  3. Putting the Warranty in Force
  4. Which Ella Models Have It
  5. What to Know as an Owner
  6. Related Guides
  7. Common Questions
  8. Still Need Help?

Yes. On an Ella walk-in tub the whirlpool and air jetting system, including its pumps, motors and electronic controls, is covered as supporting equipment under the published Lifetime Limited Warranty, the same parts coverage that applies to the shell, frame, door and door seal. The warranty is for the first purchaser at the original installation address, covers parts and not labor, and must be activated after installation. You may also see a 5-year parts term quoted for the jetting system in older manuals and in some answers on product listings; the published warranty page governs, and the team confirms the term for your tub from its serial number. The canonical guide is what is the Lifetime Limited Warranty; this page focuses on the jet and pump question.

How It Works

This is a parts warranty. When a covered part fails under normal use, Ella's Bubbles ships the verified replacement part free of charge to the original installation address. Verification means photos of the defective part and a description of the problem, and once the defect is verified the part is shipped. Labor, installation, removal and water damage to structures or property are excluded, so the cost of a plumber or electrician to fit the part is the owner's responsibility. Ella does not send technicians; parts ship under the warranty and a local licensed plumber or electrician does the labor, with free technical support by phone, email and video for whoever is doing the work. Whether a specific fault is covered is a support decision; is this covered under my warranty explains how that review works.

Lifetime or Five Years on the Jetting System?

Owners see two different figures. The published Lifetime Limited Warranty gives supporting equipment, including the pumps that drive the hydro and air jets, the same lifetime limited coverage as the shell. Older printed manuals, and some staff answers on retailer product listings, describe a 5-year parts warranty on the jetting or whirlpool system with a limited lifetime warranty on the frame, door and shell. Where the two differ, the published page is the text to rely on, and the 5-year wording appears in older materials. If your paperwork or your listing shows five years, do not assume either way: open a ticket with your serial number and the team will confirm the coverage that applies to your tub. Our guide which warranty applies when an older manual says five years walks through the same question.

Putting the Warranty in Force

The warranty must be activated. The two-page activation form is completed and signed by both the customer and the installer and returned to Ella's Bubbles, online at ellasbubbles.com/warranty-activation/, together with a copy of the sales receipt and the installer documents requested on the form. Keep a copy with your serial number, which is on the label behind the magnetic access panel next to the door.

Which Ella Models Have It

The Lifetime Limited Warranty applies across the Ella walk-in tub range, whatever door style or therapy package you chose, and the custom-built tub guide covers how it applies to a custom order. Coverage on non-Ella faucets is the manufacturer's own warranty rather than Ella's, and the TCV carries its 1-year limited warranty, with cartridge fouling from calcium, iron or contaminated water excluded. Owners of discontinued models can check the legacy model guide for how their tubs are supported.

What to Know as an Owner

The warranty is nontransferable and is void if the tub is relocated or ownership changes, so it stays with the first purchaser at the original address. Display models and tubs modified or repaired by anyone other than Ella's Bubbles are excluded. If you are selling or moving, the moving house checklist covers what that means. Promises made by a dealer or contractor do not bind Ella's Bubbles; the published terms are the ones that apply. Keep the warranty in good standing by fitting an inline filter or mesh on the TCV water lines, cleaning it periodically, and following the published cleaning routine.

For a warranty ticket at ellasbubbles.com/support, have ready: your serial number, clear photos of the part, a short description of the fault and the address where the tub was installed.

Common Questions

Does the Ella lifetime warranty cover labor to replace a part?
No. When a covered part fails under normal use, Ella's Bubbles ships the verified replacement part free of charge to the original installation address. Labor, installation, removal, and water damage to structures or property are excluded, so a local licensed plumber or electrician fits the part at the owner's cost.
Are the pumps and jets covered for life or for five years?
The published Lifetime Limited Warranty lists pumps, motors and electronic controls under lifetime limited coverage. Older manuals and some retailer-listing answers cite a 5-year parts term on the jetting system. The published page governs, and the team confirms the term for your tub from its serial number.
Can the warranty transfer to a new owner if I sell?
No. The warranty is nontransferable and applies only to the first purchaser at the original installation address. It becomes void if the tub is relocated or if ownership changes.
What is not covered for life on an Ella tub?
The thermostatic control valve carries a 1-year limited warranty, and cartridge problems caused by calcium, iron or contaminated water are excluded. Non-Ella faucets are covered by their own manufacturer's warranty, and labor is never covered.
Do I have to activate the warranty to be covered?
Yes. The activation form signed by you and your installer must be returned with a copy of the sales receipt, online at ellasbubbles.com/warranty-activation/. Activation is what puts the warranty in force for your serial number.

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.

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