Support Center / Walk-In Tub Models / Common Model Questions: Soakers Without Jets, Big Tubs Without Jets, Colors, Off-White Transfer Tubs, Royal Versus Ultimate, Two-Seat Doors, Inward-Only Models and Front Entry Faucet Side
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Common Model Questions: Soakers Without Jets, Big Tubs Without Jets, Colors, Off-White Transfer Tubs, Royal Versus Ultimate, Two-Seat Doors, Inward-Only Models and Front Entry Faucet Side

Updated September 2026

▶Glossary8
  1. Jets and No Jets
  2. Colors
  3. The Two-Seat Family
  4. Door Direction, Seat Width and Faucet Side
  5. Still Current, and One Definition
  6. Related Guides
  7. Related Videos
  8. Common Questions

Most sit-down Ella tubs can be ordered as soakers, the tubs come in white, the two-seat models differ mainly by door type and size, and every model except the Front Entry can be built with the door on the left or the right. Those are the short answers to the questions we hear most often when someone is narrowing the list. Here are thirteen of them with the detail behind each, and a link to the profile article for the model in question.

Jets and No Jets

Do you make walk-in tubs without jets? Yes. Most of our sit-down tubs can be ordered as soakers with no jets, no pumps and no electrical work. The exceptions are the hydro-only platforms (Standard, Standard60, Zen, Zen60 and Flow), the Big4One and ShaK, which ship with their digital jetting package, and the two-seat tubs. See Soaking-Only Walk-In Tubs.

Do you have a big walk-in tub without jets? Yes. The two large options the team points to are the LayDown 32x72 and the TransferXXL 36x55 in its soaker configuration. The Big4One and ShaK are jetted only; you may use bath salts in them as long as the jets stay off and you drain afterward. See Ella TransferXXL 36x55.

Is there a two-person tub without jets? No. The Tub4Two, Companion, Escape and Big4Two are built around the digital controller and always include at least one massage system. If a two-seat soaker matters to you, ask your Ella dealer or the team at (800) 480-6850 before assuming one can be built.

Colors

Do your tubs come in biscuit, linen or off-white? No. Ella tubs are white. Off-white was offered in the past and was dropped for lack of interest, and the only off-white units offered since have been a few leftover Transfer tubs. See Tub Colors and Hardware Finishes.

The Two-Seat Family

What is the main difference between the Big4Two and the Tub4Two? Size. The Big4Two is 36 by 80 inches with an outward-swing U-shape door; the Tub4Two is 32 by 60 inches, also with the outward U-shape door, and it fits a standard 60 inch opening. Both use the 3-latch gear and shaft mechanism. Profiles: Big4Two and Tub4Two.

Which way does the Companion door open? Inward. The Companion (32 by 60) has the brushed stainless steel door with frosted glass, which lifts out for cleaning, and it only comes that way. If you want a white outward door in the same footprint, that tub is the Tub4Two. See Ella Companion 32x60.

Does the Escape come with an outward door? No. The Escape (36 by 72) is inward-swing only, with the removable stainless steel and frosted glass door, and the team has confirmed it cannot be built to swing out. See Ella Escape 36x72.

Which two-seat tub has a grab bar? The Companion spec lists a deck-mounted grab bar, and the Big4Two and Escape specs list a wall-mounted grab bar. The Tub4Two does not ship with a grab bar, which the team has confirmed to owners who went looking for one in the packet. The comparison table is in Choosing a Two-Seat Walk-In Tub.

Two-Seat Walk-In Tubs: Perfect for Couples
Chapters in this video
  1. 0:00 Ella's Two-Seat Walk-In Tubs Ella's Bubbles introduces its series of two-seat walk-in tubs, including the Big4Two, Companion, and Tub4Two models.
  2. 0:30 Safety Features and Dual Drains The video highlights low thresholds, textured floors, and the industry-standard dual drain technology for fast draining.
  3. 1:04 Innovative Jetting and Ozone Ella's Tubs feature innovative jetting designs, three-speed air massage with auto purge, hydro massage, and eco-friendly ozone sterilization.
  4. 1:40 Door Styles and Foot Massage The video showcases different door styles, including U-shaped and custom stainless steel, and the Big4Two's independent foot massage feature.
  5. 2:24 Faucets and Microbubble Therapy Customers can choose between five-piece or two-piece fast-fill faucet sets, and Infusion Microbubble Therapy is an available option.
  6. 2:55 Exceptional Comfort Options The video presents additional options like chromatherapy, aromatherapy, heated seats, a four-fold glass screen, and various pillow choices.

Watch: Two-Seat Walk-In Tubs: Perfect for Couples - Spacious Dual Bathing with chapters and a full transcript.

The two-seat tour shows the door difference in motion: the Big4Two and Tub4Two with the frameless U-shape outward door and 3-latch lock, and the Companion with the custom brushed stainless steel door that lifts out for cleaning. It also covers what the family shares, dual 2 inch drains, three-speed air massage with auto purge, hydro massage with the in-line heater, ozone sterilization, your choice of the 5-piece or 2-piece fast-fill faucet, and the optional microbubble therapy, plus the Big4Two's independent foot massage.

Door Direction, Seat Width and Faucet Side

Is the Royal in-swing only? Yes. The Royal is a stainless steel inward-swing door tub and there is no outward version. If you want a wide seat with an outward door, the team points to the Monaco. See Ella Royal 32x52.

What is the difference between the Royal and the Ultimate? Both are stainless steel inward-swing door tubs, but they are built for different rooms. The Royal is 32 by 52 nominal (31.5 by 52 by 35 actual) with a 23 inch seat, the widest seat in the stainless family, and it is the only stainless-door model offering the triple Hydro plus Air plus Microbubble package; it includes a 7 inch extension panel for a 60 inch alcove. The Ultimate is 30 by 60 nominal (29 5/8 by 59 1/2 by 35 3/4 actual) with a 21 inch seat, a full-length tub that fills a 60 inch alcove on its own, so no extension panel is included. See Ella Ultimate 30x60.

Can I choose the faucet side on the Front Entry? Yes. The Front Entry is the one model whose door is on the end of the tub rather than the side, so it is not ordered left or right hand like the others. Instead you choose which side the faucet goes on. See Ella Front Entry 32x40 and, for every other model, Left-Hand or Right-Hand?.

Front Entry Walk-In Tub - Acrylic, Outward Swing Door & Low Step Entry
Chapters in this video
  1. 0:00 Front Entry Walk-In Tub Overview Ella's Bubbles introduces the compact Front Entry walk-in tub, highlighting its comfortable oversized seat and removable side panels.
  2. 0:28 Safety Features And Acrylic Surface The tub features a low threshold, textured floor for safety, and a durable, easy-to-clean acrylic surface.
  3. 0:42 Innovative Jetting And Hydrotherapy This tub includes three-speed air massage with auto purge, powerful hydrotherapy with an inline heater, and ozone sterilization.
  4. 1:10 Fast Drain And Faucet Options The tub has an oversized two-inch drain with an emergency pull chain and offers a two-piece fast-fill faucet set with a hand shower.
  5. 1:31 Secure Door And Comfort Options The U-shaped door features a unique three-latch mechanism for a leak-proof seal, with optional heated seats and cushions for added comfort.

The Front Entry video shows why it suits a small bathroom: the end door, removable side panels that let it sit almost anywhere, an oversized seat for larger bathers, and its single oversized 2 inch drain with an emergency pull chain. You will also see the 2-piece fast-fill faucet in chrome or brushed nickel and the U-shape door's 3-latch gear and shaft seal. Watch: Front Entry Walk-In Tub u2013 Acrylic, Outward Swing Door & Low Step Entry with chapters and a full transcript.

Still Current, and One Definition

Is the Capri still sold? Yes. The Capri and the Front Entry are both current models. See Ella Capri 30x52.

What is the difference between the Lounger and a lay-down tub? The Lounger is a walk-in tub: it has a door and a seat, with nearly 51 inches of interior length in its 27 by 59 inch shell so a taller bather can stretch out. A LayDown tub has no seat; you recline fully behind a glass side door. See Ella Lounger 27x59 and The LayDown Walk-In Tubs.

Video
Chapters in this video
  1. 0:00 Ella's Bubbles Walk-In Tubs Ella's Bubbles offers a wide variety of sleek, easy-to-clean acrylic walk-in tubs with various shapes, sizes, and door styles.
  2. 0:34 Specialty Tub Options Ella's Bubbles provides walk-in tubs with L-shaped doors for wheelchair users, two-seat tubs for partners, and the largest tubs in the industry.
  3. 1:03 Massage Systems and Features Ella's Bubbles offers comprehensive air and hydro massage systems, independent foot massage, and fast-fill faucets with hand showers.
  4. 1:39 Innovative Accessories Ella's Bubbles features dual drain technology for quick emptying, a four-fold glass screen, a rain head shower column, and a 360-degree swivel tray.

Watch: The Best Walk-in Tubs of 2025 with chapters and a full transcript.

Common Questions

Which tubs cannot be ordered as soakers?
The hydro-only platforms (Standard, Standard60, Zen, Zen60 and Flow), the Big4One and ShaK with their digital jetting package, and the two-seat tubs (Tub4Two, Companion, Escape and Big4Two). Most other sit-down models can be ordered as soakers with no jets, no pumps and no electrical work; the Soaking-Only Walk-In Tubs article linked above lists them.
Can I get a jetted tub with fewer jets?
No. Each model is built either with the full jet set for the therapy package you choose or as a soaker with no jets at all, and reduced jet counts are not built. If a gentler massage is the goal, the intensity dial lets you turn the hydro massage down until it is barely noticeable. For help deciding between a full package and a soaker, your Ella dealer or the team at (800) 480-6850 can talk through how you plan to bathe.
Do you offer any color other than white?
No, Ella tubs are only available in white. No current model is offered in biscuit, linen, or any other color. While off-white was offered in the past, it was discontinued due to lack of interest, and the only off-white units offered since have been a few leftover Transfer tubs. You can review available hardware finishes in the Tub Colors and Hardware Finishes article.
Which two-seat tubs have outward doors?
The Tub4Two and the Big4Two, with the white outward-swing U-shape door and the 3-latch gear and shaft mechanism. The Companion and the Escape are inward-swing only, with the removable brushed stainless steel and frosted glass door; for an outward door in the Companion's 32 by 60 footprint, look at the Tub4Two.
Can the door be flipped to the other side after delivery?
No. Doors are not reversible after the tub is built, so it is important to order the left-hand or right-hand version that suits your bathroom from the start. The Left-Hand or Right-Hand? article linked above explains how to make that choice, and your Ella dealer or the team at (800) 480-6850 can confirm it against your layout before your order is placed. The Front Entry is the one exception, because its door is on the end of the tub and you choose the faucet side instead.
Does the Front Entry have dual drains?
No. The Front Entry uses a single oversized 2 inch drain with an emergency pull chain rather than the dual drains found on some other models. It also does not include an extension panel, since its removable side panels let it sit almost anywhere in a small bathroom. The Ella Front Entry 32x40 profile linked above has the full detail on its layout.
Is there a wide-seat tub with an outward door?
Yes. The Monaco 32x52 is the model the team points to when someone wants a wide seat together with an outward-swing U-shape door. The Royal offers the widest seat in the stainless steel door family at 23 inches, but it is an inward-swing tub only and there is no outward version. Your Ella dealer or the team at (800) 480-6850 can help you weigh the two based on your space and how you get in and out.
Does the Tub4Two come with a grab bar?
No. The Tub4Two ships without a grab bar, so plan a wall-mounted bar with your installer if you want one. The Companion spec lists a deck-mounted grab bar and the Big4Two and Escape specs list a wall-mounted bar; the comparison table in Choosing a Two-Seat Walk-In Tub, linked above, sets the four side by side.

Have a model question that is not here? Open a ticket at ellasbubbles.com/support and tell us how you bathe and the space you have; we will point you to the right profile.

About this guide. Answers in the Ella’s Bubbles Support Center are compiled from real conversations with tub owners, our technicians’ notes and the product documentation, then reviewed by our team. Tub models and options have evolved over the years, so a detail here may differ slightly from your exact tub. If something looks different on yours, send us your serial number and a specialist will confirm it for your model.

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