Support Center / Ordering, Shipping & Delivery / Can I See a Walk-In Tub in Person? Showroom Visits and Live Video Tours

Can I See a Walk-In Tub in Person? Showroom Visits and Live Video Tours

Updated September 2026

▶Glossary7

Visit the Chicago Showroom
Live Video Showroom Tours
See Where Your Tub Is Built
Looking for a Dealer or Showroom Near You?
More Video Chat Walkthroughs
Related Guides
Common Questions

Absolutely. You can see a walk-in tub in person at the Ella's Bubbles showroom in Chicago, where every model is on display and you are welcome to sit in the tubs, or you can schedule a live video showroom tour and see your tub up close from anywhere in the country. Ella's Bubbles has been in business since 2005 and holds an A+ rating from the Better Business Bureau, and the team is proud to show you exactly what you are buying. Visits are by appointment, so please call (800) 480-6850 before you drive over.

Visit the Chicago Showroom

All of the models are on display at the Chicago showroom, located at the warehouse and production facility at 2700 W Roosevelt Rd, Chicago, IL 60608 (the corporate office is separately at 2101 S. Carpenter Street). You can see every model up close, sit in the seats, and compare shapes, sizes and door styles side by side. Please note the display tubs are not filled with water for testing. To plan your visit, call (800) 480-6850 first so the team can schedule a time, confirm directions, and have a specialist ready to walk you through the lineup. The showroom is open during business hours, Monday through Friday, Central time.

Wheelchair user reviewing an Ella walk-in tub with the side door open and grab bars during a showroom consultation — Sitting in the tub is the surest way to confirm the seat width, door and step-in height suit you.

Live Video Showroom Tours

If Chicago is not convenient, the team offers live video showroom tours over Zoom, FaceTime or Google Meet. A specialist walks the showroom and the production floor with you on a video call, shows you the exact models you are considering, demonstrates the doors, seats, controls, jets and even the equipment under the deck, and answers your questions in real time. Family members can join from separate devices. Schedule yours at ellasbubbles.com/walk-in-tub/schedule-showroom-tour/ or call (800) 480-6850. If a confirmation or link has not arrived, open a ticket at ellasbubbles.com/support and the team will resend it.

Chapters in this video

0:00 Considering a Walk-In Tub The customer expresses her need for a walk-in tub due to mobility issues and safety concerns.
0:40 Scheduling a Live Video Chat The customer visits Ella's Bubbles website and schedules a live video chat with an expert team member.
1:26 Seeing Tubs in Action The Ella's Bubbles team member explains how they can show various tubs and jetting options live with water.
2:02 Finding the Perfect Tub The customer learns how to take body measurements and finds the ideal walk-in tub with accessories from home.

This short story shows how a live video demonstration works from the customer's side: you fill out the form on the website to schedule a live video chat, and an Ella team member shows you the tubs and a live jetted tub in the showroom and explains how to take your own body measurements so the seat and door suit you. The article on seat sizes and soaking depth explains those measurements in writing. Watch: At Home Live Video Demonstration with chapters and a full transcript.

Smiling senior couple on a smartphone video call scheduling a live walk-in tub showroom tour with Ella's Bubbles — A live video tour brings the Chicago showroom to your living room.

See Where Your Tub Is Built

This short video introduces the Chicago factory and what goes into every Ella walk-in tub.

Ella's Bubbles Chicago factory and walk-in tub overview

Chapters in this video

0:00 Ella's Bubbles Manufacturing Process Ella's Bubbles manufactures high-quality walk-in tubs in Chicago, maintaining strict quality control standards.
0:20 Wide Range of Walk-In Tubs Ella's Bubbles offers many different walk-in tub product lines with almost 30 models in various shapes, sizes, and seating options.
0:40 Innovative Hydro and Air Systems The hydro and air systems are designed for effective, strategic massage to all key points of the body with therapeutic value.
1:17 Dual Drain Technology Ella's Bubbles features dual four-port two-inch drains for fast, efficient drainage, ensuring comfort and convenience.

If you prefer to read, here are the highlights from the video: Watch: Luxury Walk-In Tubs For All Now Shipped Worldwide with chapters and a full transcript.

Ella's Bubbles has been Chicago-based since 2005, and the tubs are built by craftsmen and rigorously tested in Chicago under strict quality control.
There are many product lines with almost 30 different models, in a wide variety of shapes, sizes, and even number of seats. The article on choosing between the tub families is a good companion.
The hydro and air systems are designed for effective, strategic massage to key points of the body, with an emphasis on therapeutic value.
Many tubs include an independent foot massage, so you can enjoy a hydro foot massage without filling the entire tub.
Ella's Dual Drain Technology uses dual four-port two-inch drains for fast, efficient drainage.
Every tub comes with a limited lifetime warranty on parts and lifetime technical support, and a multilingual team is here to help.
A specialist can also guide you through choosing the right tub and the shipping process, wherever you are.

For a closer look at the production floor, the video tour of how your tub is built, tested and packed and the article on where Ella tubs are made go deeper.

Looking for a Dealer or Showroom Near You?

Availability of local dealers varies by area, and most dealers and retail stores do not keep display tubs on the floor. The main showroom is in Chicago, and the live video tour brings it to you wherever you are. To ask what options exist near your home, call (800) 480-6850 and the team will check whether an installer or dealer in your area happens to have a display unit. Before any visit or call, measuring your doorways with the doorway measurement guide makes the conversation more useful.

Common Questions

Where can I see or sit in a walk-in tub before buying?

Every model is on display at the Ella's Bubbles showroom at the Chicago warehouse and production facility, where you are welcome to sit in the tubs and compare shapes, sizes and door styles side by side. Visits are by appointment, so please call (800) 480-6850 to arrange a time before you drive over. If Chicago is not practical, the team offers live video showroom tours over Zoom, FaceTime or Google Meet, walking the showroom and production floor with you in real time.

Do I need an appointment for the Chicago showroom?

Yes. Please call (800) 480-6850 before you come so the team can schedule a time, confirm directions and have a specialist ready to walk you through the lineup. The showroom is open during business hours, Monday through Friday, Central time.

Do you have a showroom in Florida, Texas, California or my state?

The main showroom is in Chicago, and most dealers and retail stores do not keep display tubs on the floor. Share your zip code with the team at (800) 480-6850 and they will check whether an installer or dealer near you happens to have a display unit. Otherwise, the live video tour is the closest thing to being there, and many customers choose their tub that way together with the dimension guides.

How do I schedule a live video demonstration?

Request a tour at ellasbubbles.com/walk-in-tub/schedule-showroom-tour/ or call (800) 480-6850 and the team will set a time with you. The call runs over Zoom, FaceTime or Google Meet during business hours, and a specialist shows you the exact models you are considering, demonstrates the doors, seats, controls and jets, and answers your questions as you go. Measuring your doorways beforehand with the doorway measurement guide makes the conversation even more useful.

Can two of us join the video call from different places?

Yes, family members can join the live video showroom tour from separate devices. This is especially useful when a caregiver or adult child wants to see the walk-in tub as well. Please mention this when you schedule your tour so the team can make the necessary arrangements for multiple participants.

Can I see the tub running with water?

The display tubs in the Chicago showroom are not filled with water for testing. On a live video tour, however, the team can show you a working jetted tub with water in it, along with the equipment under the deck, so you can see the jetting options in action.

Can I pick up a tub at the factory?

Please ask the team. Pickup arrangements depend on the unit and the timing of your order, so call (800) 480-6850 or open a ticket at ellasbubbles.com/support with your order details and they will let you know what is possible.

I scheduled a video call but never got a link.

Open a ticket at ellasbubbles.com/support with the date and time you chose and whether you planned to use Zoom, FaceTime or Google Meet, and the team will resend the link or reschedule. You can also call (800) 480-6850 during business hours and the team will sort it out with you.

Can someone sit in the tub for me on a video tour?

Yes. A live video tour by Zoom or FaceTime from the test floor shows the exact model working, and someone can sit in it so you see the fit. Around 30 models are offered with hundreds of configurations, so narrow the list by space, body size and mobility before the tour.

Why are the tubs not stocked in stores near me?

Ella's Bubbles walk-in tubs are built to order, which is why they are not typically held in stock in stores across the country. While some resellers might display one or two models, the main showroom in Chicago has every model on display. For a scheduled visit to the Chicago showroom, the team will have the specific models you are interested in ready for you to view.

Can I watch tubs being built while I visit the Chicago showroom?

Yes, the Chicago location is a working warehouse and production facility, so along with sitting in the display models you may be able to see tubs being assembled on site. Just mention that you would like to see the production floor when you call (800) 480-6850 to schedule your visit, so the team can plan accordingly.

What information do I need to provide to schedule a showroom visit?

When you call (800) 480-6850 to schedule a showroom visit or live video tour, it helps to have your name, contact information, and the model or models you would like to see ready to share. This lets the team prepare for your visit and confirm the tubs you are interested in will be available to view.

Do you have any showrooms or dealer displays on the East Coast?

Ella's Bubbles does not operate a dedicated showroom on the East Coast, since the main showroom is in Chicago. Some independent dealers in that region may keep one or two tubs on display, so call (800) 480-6850 and the team will check what is available near you. A live video showroom tour remains the most complete way to see the full lineup if a nearby display is not available.

Is there a nationwide list of dealers or showrooms that display your tubs?

Ella's Bubbles does not maintain a public list of dealers or showrooms with tubs on display, since availability varies by area and most dealers do not keep display units on the floor. Call (800) 480-6850 with your location and the team will check whether an installer or dealer near you happens to have a display unit. The Chicago showroom and live video tours remain the most reliable ways to see the tubs in person.

Are you located on Roosevelt Road or on Carpenter Street?

Both addresses belong to Ella's Bubbles, and they are about 10 minutes apart in Chicago. The showroom where every model is on display is at the warehouse and production facility at 2700 W Roosevelt Rd, while the corporate office is at 2101 S. Carpenter Street. Head to the Roosevelt Road location to see and sit in the tubs, and call (800) 480-6850 first so the team can confirm your appointment and directions.

What are the showroom hours, and is it open on weekends?

The showroom is open every business day from 8 a.m. to 5 p.m. Central time, Monday through Friday. It is not open on weekends, so please plan a weekday visit. Call (800) 480-6850 ahead of time so a specialist is ready to walk you through the lineup when you arrive.

How far in advance should I call to schedule a showroom visit?

Calling the day before your visit is the best way to make sure a specialist is available and the models you want to see are ready. If you would like to come in the afternoon, calling early that same morning usually works as well. Reach the team at (800) 480-6850 during business hours to set a time.

Is there parking available at the Chicago showroom?

Yes. The warehouse and showroom at 2700 W Roosevelt Rd shares its building with Shower Shop and has plenty of parking right out front. If you are stopping by the corporate office on Carpenter Street instead, there is parking around the building, including 30-minute spots.

Can customers outside the United States join a live video showroom tour?

Yes, the virtual showroom is available to customers from anywhere in the world, not just within the United States. A specialist walks you through the Chicago showroom and production floor over Zoom, FaceTime or Google Meet just as they would for a domestic customer. Schedule a time at ellasbubbles.com/walk-in-tub/schedule-showroom-tour/ or by calling (800) 480-6850.

Is there a showroom in San Antonio or elsewhere in Texas?

There is not a large Ella's Bubbles showroom in Texas, though an independent dealer in the area may have one or two models on display. The main showroom, where every model is on hand, is in Chicago, so call (800) 480-6850 and share your city so the team can check what may be near San Antonio. A live video showroom tour is also available and shows the full lineup from wherever you are.

Still need help? Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and the team will be glad to assist.

About this guide. Answers in the Ella’s Bubbles Support Center are compiled from real conversations with tub owners, our technicians’ notes and the product documentation, then reviewed by our team. Tub models and options have evolved over the years, so a detail here may differ slightly from your exact tub. If something looks different on yours, send us your serial number and a specialist will confirm it for your model.

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