Ordering a Complete Drain and Overflow Assembly and How It Is Replaced

A complete drain and overflow assembly for an Ella walk-in tub can be ordered from the support team as a replacement part. Send a photo of your existing drain and your tub model and serial number through ellasbubbles.com/support or call (800) 480-6850. The team confirms the matching assembly, and for the original owner the part ships under the lifetime parts warranty after verification. The drain body sits beneath the tub, so plan the replacement with a licensed plumber, while the overflow inside the tub can often be adjusted from the front without moving anything.

What the Assembly Includes

Ella tubs use a 2 inch gravity drain with an overflow. The complete replacement is supplied as one drain and overflow assembly, with the overflow connected through a flexible drain line and secured by a center nut behind the drain opener handle. Smaller pieces are also available on their own when only one part has failed, including the drain elbows, the sprayer gasket, and the drain handle and overflow plate hardware described in replacing a drain handle or overflow plate.

How to Order

1. Take clear photos of the drain area from inside the tub and, if you can reach it, of the drain body underneath. Mark the piece that is cracked, bent, or missing.
2. Open a ticket at ellasbubbles.com/support or call (800) 480-6850 with the photos, your model and serial number, and the shipping address and a phone number for the carrier label.
3. The team sends a picture of the replacement assembly it can supply so you can confirm it matches before anything ships. For some tubs only one version of the assembly is available, so this check matters.
4. If the part is supplied under the warranty it ships at no charge after verification. If it is a purchased part, payment is taken by phone; for security the team does not store card numbers, so have the card ready on the call.
5. Tracking is emailed once the parcel carrier picks up. See where is my replacement part for what support can see once it is on the way.

The general process and the order form are described in ordering a replacement part by order form or phone and how to order replacement parts.

Getting to the Drain to Replace It

The drain body and the connection to the house drain are under the tub. How much access your plumber has depends on how the tub was installed and enclosed, so plan the job with a licensed plumber, since the work involves the house drain connection. Not every drain problem needs the drain body touched. An overflow that no longer sits flush against the tub can often be corrected from inside the tub, because the overflow drain line is flexible: remove the drain opener handle, loosen the center nut, reposition the overflow so it sits flat against the tub, and retighten. The team can send a video of that adjustment on request. If the metal of the overflow is bent, the team supplies a replacement overflow and drain instead.

Second-Hand Owners and Relocated Tubs

The lifetime parts warranty applies to the original purchaser at the original installation address. A drain assembly sold to a second-hand owner is supplied as-is and final sale, with no returns, refunds, or warranty coverage on that part, and the team states this before the order is placed. A replacement drain can also be ordered when a tub is being relocated. Send photos early and confirm the picture the team sends is a true match for your tub. Return terms for other purchases are in the 30-day return policy.

Related Guides

• Broken Drain Lever, Drain Cable or Full Drain Assembly: Which Part You Need and How It Is Replaced
• Leak at the Drain Elbow or Drain Pipe: Overtightening, Standard PVC Fittings and Replacement Assemblies
• Tub Drains Slowly, Will Not Drain, or Loses Water: What to Check

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.