Does the Ella Standard Have Dual Drains?

No, the Ella Standard does not have dual drains, and that is by design. If the website says single drain but you were told all tubs have dual drains, the website is right for this model: the Standard ships with one 2 inch gravity floor drain with an overflow and an emergency pull-up chain. The Standard, Standard60, Zen, Zen60 and Flow share a single-drain platform; dual drains belong to our other walk-in families. The confusion usually comes from the spec sheet, which mentions a T-type four port drain. That wording describes the drain body under the tub, which accepts the house connection from either direction, not a second drain. Check the tub floor itself: you will find one drain opening and one overflow. The full picture is in the Standard and Standard60 profile.

Likely Causes

• The spec sheet's T-type four port wording is read as a drain count. It describes the multi-port PVC body under the floor drain, which lets your installer connect the house drain from either side; the unused side comes capped.
• Dual drain technology is a hallmark of most Ella tubs, so it is easy to assume every model has it. The Standard is one of the few with a single oversized drain.
• The Standard60 is available with a left or right drain position, which can sound like two drains. It is one drain on either side.

What to Check, in Order

1. Look at the tub floor. A Standard has one 2 inch drain with a chain-operated plug and one overflow with an emergency pull-up chain. Dual-drain models show two of each.
2. Count the end caps in the parts box. The Standard ships with one cap for the unused port; dual-drain tubs ship with two.
3. Look under the tub. The floor drain sits on a T-type body with 2 inch ports facing either direction. Your installer connects the side facing the house drain and caps the other, or connects both. Layouts are shown in plumbing and drain configurations.
4. Have the house drain checked before installation. A 2 inch house drain is recommended, but a T or Y connection into a 1 1/2 inch house drain works, with a Y preferred for fewer turns. No tub drain can fix a slow house drain.
5. After installation, open the drain completely, turning the handle clockwise. The drain is gravity driven, so no pump is involved. If it seems slow, our article on drain speed and dual drain technology explains what affects flow on any Ella tub.

The video shows the Standard's oversized 2 inch drain with its emergency pull chain paired with a 2 inch dual port body, which the installer can connect on both sides for faster draining or cap on either side. Dual port refers to the connection under the tub, not a second drain. Watch: Ella's Bubbles: Installation Tips For The Ella Standard Walk-In Tub with chapters and a full transcript.

When to Open a Ticket

If your tub floor shows something different from the single drain described here, or your installer wants help choosing a port, send a photo of the tub floor showing the drain and overflow, a photo of the T-type body under the tub, and a picture of the model name on your order through ellasbubbles.com/support. Your Ella dealer or the team at (800) 480-6850 will confirm the configuration from the photos.

Common Questions