Yes, Ella's Bubbles has a 30-day return policy for walk-in tubs, unless otherwise stipulated in your invoice, for brand new, uninstalled products in their original packaging. The published policy at ellasbubbles.com/shipping/ states: "The restocking fee is 25% of the original order amount, less taxes and shipping costs." The customer is responsible for all associated costs of shipping the return, and Ella's Bubbles does not offer returns or exchanges on installed products, so if you have any doubts about your purchase, please reach out before installation begins. If you purchased through a dealer or retailer, that seller's return policy applies to your order.

Return Eligibility at a Glance

Because your invoice can stipulate different terms, please have your invoice handy when you contact the team, and they will confirm the exact window that applies to your order. For example, invoices for microbubble units note that those sales are final, and clearance and warehouse units are sold as described on their listing; see clearance and warehouse tubs.

How to Start a Return

1. Request authorization first. Open a ticket at ellasbubbles.com/support or call (800) 480-6850 with your order number and the reason for the return. Please wait for authorization before shipping anything back.
2. Ship to the returns warehouse. Authorized returns go to Ella's Bubbles, 2700 W Roosevelt, Chicago, IL 60608. Please note this is the returns warehouse, not the corporate mailing address, so use this address exactly as authorized.
3. Warehouse inspection. The warehouse inspects the returned product within 24 to 48 hours of arrival. If any items are missing or damaged, the refund amount will be reduced by the cost of replacing or repairing the damaged or missing parts.
4. Processing. The office processes the refund within 24 to 48 hours of receiving the warehouse report.
5. Refund posted. The refund amount will be reflected on your account within 5 to 7 business days.

How Your Refund Is Calculated

The only fee statement is the published one: "The restocking fee is 25% of the original order amount, less taxes and shipping costs." The office computes and confirms the exact refund amount for your order case by case, with deductions possible for damaged or missing parts found during inspection, and the refund posts within 5 to 7 business days after processing. Because taxes and original shipping charges are treated according to the specifics of your order, this article does not print a worked example; the office will tell you the precise figure when your return is authorized, before your product ships back.

Tips That Protect Your Refund

• Keep the crate and every piece of packaging from delivery day. Original packaging is required, and it is also the safest way for the tub to travel back. The article on preparing for delivery day explains how the tub is packed.
• Include all small parts boxes, drains, handles, hoses and hardware. Missing items reduce the refund by their replacement cost.
• Photograph the tub and the packed crate before it leaves your home, so its condition at pickup is documented.
• Choose a freight carrier that provides a bill of lading and tracking, and insure the shipment if your carrier offers it, since the product is in your care until it reaches the warehouse.

Received a Damaged Order? That Is a Claim, Not a Return

If your order arrived damaged, you do not need to use the return process and its restocking fee. Instead, report it within 48 hours of receipt, keep all packaging, and see the freight damage claim article for the full steps. In most cases the damaged part is replaced and your order stays on track.

Shipping and Returns, on Video

The video follows a tub from purchase through assembly, testing, wrapping and crating, then shows what to do on receipt: inspect the crate, photograph and note any marks on the delivery document, reject a severely damaged crate and call (800) 480-6850 right away, and keep the packaging. It also shows that small damaged pieces can be replaced without returning the tub, which is why most delivery problems never become a return at all. Please note that the published 48-hour window for reporting damage is the one that applies.

Thinking About Canceling Before Your Order Ships?

Cancellation terms are handled order by order, so please open a ticket or call (800) 480-6850 with your order number and the team will review the options for your specific situation. The article on proposals and order confirmations explains when changes are easiest.

Common Questions

Still need help? Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and the team will be glad to assist.