What if my installer never submitted my walk-in tub warranty registration?

Yes, you can put this right yourself, and you can do it today. Activation is what puts your Lifetime Limited Warranty in force, there is no published deadline for sending the form in, and the two page Warranty Activation Form can be completed after installation, so when an installer never submitted it the answer is simply to submit it now. Is My Walk-In Tub Still Covered If I Never Registered the Warranty? explains what a late activation means for coverage in general, and this page walks through the specific case where the installer dropped the ball: how to find out whether anything is already on file, how to complete the installer page when your installer cannot or will not, what counts as proof, and which checklist items you can confirm on your own.

First, Find Out Whether a Registration Already Exists

Before you start over, check whether the form was sent without your knowledge. Many owners buy through a dealer or an installation company, and in those cases the warranty is registered in the customer's name at the installation address, with the dealer recorded as the place of purchase. Your dealer or installer may have submitted the form on install day and never mentioned it.

The team can look up an existing registration by your name or the installation address, and they can find your model and serial number from your name, your order number or the email address used at purchase. Open a ticket at ellasbubbles.com/support or call your Ella dealer or the team at (800) 480-6850 and ask what is on file. If a registration is there, you are done. If nothing is on file, the rest of this page is for you.

Why the Installer Page Matters and Who Should Sign It

The form has a page for the owner and a page for the installer, and both signatures are required. The owner's manuals state that both pages must be completed and signed or the warranty on the tub is void, which is why an installer who skipped it leaves a real gap. On the installer page, the installer initials a 16 point checklist confirming that the installation was completed and tested, and includes the electrician's license and insurance information.

You are the installer's customer, so the first step is yours: ask the installer to complete and sign the installer page now. Many installers finish the job without going over the checklist, and most are happy to fill in their part once asked. A verbal promise that they took care of the warranty is not the same as a form on file, so ask them to send you a copy of what they submitted, or to complete the page with you.

If the installer cannot be reached, you can complete the installer section yourself. Initial the checklist items you can confirm were completed, and add the licensed plumber and electrician who made the water and electrical connections, along with the electrician's license and insurance information. If you installed the tub yourself, enter your own information in the installer section. How Do I Activate My Walk-In Tub Warranty? covers the form field by field if you want to see each entry before you begin.

What Proof You Need and What to Do When Something Is Missing

Three things go with the form, and each has a fallback if you cannot find it.

• A copy of your sales receipt. It must be returned with the form. If the only receipt you have is the invoice from your contractor, that invoice counts as your sales receipt.
• The serial number. It is on the label behind the magnetic access panel next to the door, on the seat side of the front apron, and it typically begins with the letter M. If you cannot find it, leave the field blank and the team will look it up from your order.
• The installation date. If the online form refuses the date you type, leave that field blank and submit the rest.

The form also records the installation address, because the lifetime parts warranty belongs to the first purchaser and is tied to the original installation address. Fill in the address where the tub actually sits, even if your mailing address is different.

Going Through the 16 Item Checklist on Your Own

The installer checklist reads like a technician's list, but many of its lines are things you can observe in your own bathroom, which makes it possible to complete the page honestly without the installer present. The full list is in How do I activate my Ella's Bubbles walk-in tub warranty?, and here is how to approach it.

1. Tub level with all leveling legs touching the floor, and service access to the plumbing left open. You can see both.
2. Electrical work by a licensed electrician, a dedicated GFCI breaker and a grounded frame. These belong to the electrician who did the work, so record that electrician's name, license and insurance rather than guessing.
3. Door seal cleaned with rubbing alcohol, then confirmed watertight after a 20 minute fill. Fill the tub, wait 20 minutes and look for any water outside the door.
4. Thermostatic control valve checked on hot and cold, both diverters checked, hand shower checked on all settings, and supply lines checked for leaks with the diverters on.
5. Drain stoppers that open and close, with the locking nut tightened on both, and drain fittings checked while the tub drains.
6. Hydro and air pumps run for 20 minutes with every connection watertight, and the chromatherapy light checked.
7. Ozone checked. When the ozone runs by itself it makes a light humming noise, and that is normal, not a defect.

Two sounds surprise new owners during this test and neither is a problem. On tubs with air massage, the auto purge starts automatically about 20 minutes after the air pump is turned off and runs for 120 seconds to blow water out of the air lines. It cannot be stopped, and it is normal even if it begins while you are still in the tub. On hydro tubs, the ozone and the in-line water heater both switch on automatically as soon as the hydro pump is turned on, so a hum or a warm feel at the jets is the system working as designed.

How to Submit, and What to Do If a Defect Has Already Appeared

Type ellasbubbles.com/warranty-activation/ directly into your browser rather than scanning the QR code on the tub or using a link from older paperwork, since some of those point to pages that no longer exist. The same two page form can also be emailed to [email protected], and the fax and mailing options are printed on the form itself. Whichever route you choose, send it once, complete, with both signatures and the supporting documents attached. If the online form will not submit, download the two page form, complete and sign it, photograph or scan both pages, and send them through a ticket at ellasbubbles.com/support for manual activation. Warranty Activation Troubleshooting covers the dead links, rejected email addresses and other form errors owners run into.

If you discovered the missing registration because something on the tub has already failed, do both things at once: submit the activation, then open a ticket at ellasbubbles.com/support with your model, serial number, clear photos of the part and a description of the problem. Every claim is verified by the team, and this page describes the published terms rather than deciding any individual claim. The warranty covers parts for the first purchaser from the date of the original purchase, and when a part is approved it ships to you under the warranty; a local licensed plumber or electrician does the labor, which is not covered. If you would like your file checked, or you need help getting the installer's section finished, a ticket with your name, order number and serial number is the fastest way to get it done.

Related Guides

• Did Ella Receive My Warranty Activation Form? How to Confirm It Was Recorded
• What Is the Warranty Activation Form for an Ella Walk-In Tub?
• Before Your Installer Leaves: The 16 Checks Explained in Plain Language and Why Each One Protects Your Warranty

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