Yes. Replacement access panels are available for Ella walk-in tubs, and each one is prepared to match your model, your door side, and any heater button opening your tub needs. To start a request, open a ticket with a photo of the damaged panel, a photo of the apron with the panel removed, and your invoice number. Once the team confirms the details, the panel ships and you receive a tracking number so you or your installer know when to expect it.

Why the Panel Is Matched to Your Tub

The access panel is not a one-size part. Its dimensions depend on the model, and some tubs use a large access panel while others use a smaller one. The layout also depends on whether your door is on the left or the right. If your tub has a heated seat and back, the panel needs a hole for the heater button, and that hole sits in a different spot on a left-hand door tub than on a right-hand door tub. Answering those questions up front means the panel that arrives fits the first time.

What to Include in Your Request

1. A clear photo of the broken, scuffed or warped access panel.
2. A photo of the apron with the access panel removed, so the opening and the screw positions are visible.
3. Your invoice number, or the serial number from the label on the tub. If you are not sure where to look, see where to find the serial number.
4. Your model and which side the door is on as you face the tub.
5. Whether the tub has a heated seat and back, so the team knows to cut the heater button hole and where to place it.
6. The address where the panel should ship, whether that is the home, a contractor's office or a warehouse.

Photos can be attached to your ticket. If a picture is hard to make out, the team may ask for a closer shot before preparing the panel, so a sharp, well lit photo saves a round trip.

Panels Damaged in Shipping

Occasionally a panel arrives warped because it was wrapped too tightly, or a carrier handles the crate roughly. Inspect the panel and every other component within 48 hours of receiving your shipment, keep all of the packaging material, and report the damage right away through your ticket with photos. Those photos and the packaging help the team document a freight claim for your order.

Panels Damaged During Installation

Access panels are sometimes cracked while a crew is working on the tub. Damage that happens in the home is not a manufacturing defect, so it is not handled as a warranty part, but a replacement can still be prepared for you. Let the team know the model, the door side, whether the tub has a heated seat and back, and where to send it. The panel is then packed and shipped with tracking.

Missing Screws and Caps

If the panel itself is fine but screws or the white screw covers are missing or damaged, say how many you need and which panel they belong to. They can ship together with a replacement panel or on their own. See where to get the white screw caps and trim for details.

Dealers, Remodelers and Contractors

Trade customers can request panels the same way. Include the customer's invoice or your purchase order reference and the delivery address for your shop or warehouse. The dealer and contractor parts ordering guide covers the documentation the team needs. For a wider look at what else can be replaced on an Ella tub, see the replacement parts overview.

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.