Dealer Payment Terms and Accepted Payment Methods for Walk-In Tub Orders

Ella's Bubbles does not offer net terms, open account billing or deferred payment to dealers, contractors or resellers. Every walk-in tub order is prepaid in full, and the unit goes into production only after the invoice has been paid. Payment is accepted by wire transfer or ACH, or by credit card through a signed credit card authorization form. Credit card payments carry a card processing fee, which is stated on the invoice before you approve it.

Why Dealer Orders Are Prepaid

Ella walk-in tubs are assembled, jetted and water-tested to order in Chicago, so nothing is built until the order is paid. This applies equally to new dealer accounts and to established resellers with a long installation history, and it applies to every order, not just the first one. Requests for 30-day terms are declined for the same reason. Because the tub is built for your customer, please review the return policy and the warranty terms before you pay. Returns are limited to brand new, uninstalled units in original packaging and carry a 25% restocking fee.

How a Dealer Order Is Placed and Paid

1. Complete the Purchase Order form. It captures the model and options, billing and shipping details, whether the delivery address is residential or commercial, and, if you are paying by card, the card information.
2. Return the form to Ella. A confirmation invoice is prepared and sent to you for review and approval. Check the door side, drain position, options and addresses closely, because this is the document that drives production. Freight is billed in addition to the product.
3. Approve the invoice and send payment by your chosen method.
4. Once payment is received, Ella emails a receipt, and the carrier and tracking details follow when the unit ships.

For more on how invoices and confirmations work, see proposals and order confirmations. How the shipment is followed is covered in tracking your walk-in tub freight shipment.

Accepted Payment Methods

Wire transfer or ACH. There is no Ella processing fee for bank transfers. Ask for the wire transfer information when you receive your invoice, and Ella will send it along with the invoice. The order is released to production once the funds have been received, so send the transfer confirmation as soon as it goes out.

Credit card. Card payments are accepted with a completed credit card authorization form and carry a card processing fee on every order paid by card. The fee is noted on the invoice before anything is charged, so you can compare it against a bank transfer before deciding how to pay. If a card is declined, see why a credit card may be declined.

Other methods. Whatever the method, the order is prepaid and is not processed until payment has arrived. If you would like to pay another way, check with the team at (800) 480-6850 before sending anything so the order is not held up.

What Reseller Pricing Requires

Reseller pricing is extended to businesses that also service the walk-in tubs they sell. Ella does not provide installation and does not send technicians, and the lifetime warranty covers replacement parts only, with no labor coverage. The dealer or its licensed installer handles the work on site, with free technical support from Ella by phone, email and video. If your business holds a resale certificate, send it with the Purchase Order form so the invoice can be prepared correctly. Details on how tax is handled are in sales tax, customs and duties on your order. Replacement parts are ordered the same way, by order form or phone.

Related Guides

• Deposits and Partial Payments on a Walk-In Tub Order
• How Ordering a Walk-In Tub Works When Your Contractor Is Involved: Spec Sheet, Fit Check, Door Side and Delivery
• How to Order a Replacement Part for Your Ella Walk-In Tub

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.