Replacing a Leaking Door Seal: Torn Seal or Door Alignment, Warranty Coverage, and How the Seal Ships
Updated September 2026
A door seal that leaks is most often torn, and a replacement seal is a warranty part supplied without charge to the original owner at the original installation address once the claim is verified. Before a seal is sent, the team will want to rule out a door that is simply out of alignment, because a door that is not closing squarely leaks the same way a torn seal does. Once the seal is on its way it ships as a small parcel with a tracking number, and the team sends a link to a short installation video for your door type so you or a local plumber can fit it.
First, Confirm the Seal Is the Problem
Seals usually need replacing because they are torn, and a tear or a section pulled loose from its channel is easy to see. If the rubber looks intact and the door still leaks, the cause is usually that the door is not closing correctly and the alignment or the latch mechanism needs adjusting, not a new seal. The team prefers to troubleshoot this with someone standing at the tub, whether that is you or your service person, so have a phone handy and be ready to describe where the water escapes when you open your ticket.
What the Team Needs to Send a Seal
- Your model and serial number. The serial number is on the label behind the magnetic access panel next to the door.
- Where and when the tub was purchased.
- Photos of the seal showing the tear or the area that leaks, and a short description of the problem.
- The shipping address for the part.
Under the lifetime parts warranty there is no charge to the original owner for the seal. The warranty is nontransferable and tied to the original installation address, so for a tub that changed owners or was moved, the seal is purchased as a part. The general parts process is in Ordering a Replacement Part by Order Form or Phone. If the door itself is cracked rather than the seal, follow the warranty claim steps for a cracked door instead. Labor is never covered. The seal ships to you, and you or a local licensed plumber do the fitting.
Shipping and Tracking
Door seals ship by parcel carrier, and the tracking number is emailed to you once the package is on its way. Because the seal is a small part, it does not travel by freight and does not need a liftgate delivery. For a tub installed outside the United States, the seal may ship directly from the partner factory overseas, and international shipping of the part is an extra cost even though the part itself is free under the warranty. If a tracking number has not arrived or the package seems delayed, see Where Is My Replacement Part?.
Installing the New Seal
The team sends a link to an installation video for your door type along with the tracking number. Watch it before you start, follow its steps in order, and make sure the seal is seated fully in the door channel all the way around with no raised sections before you close the door and fill the tub. Most owners can do this themselves, and a local plumber can do it if you prefer. If you did not receive the video link, ask for it when you open your ticket.
If a New Seal Does Not Stop the Leak
When the seal is in correctly and the door still leaks, the door alignment or latch mechanism needs attention, and the team guides the adjustment by phone or video with you or your local plumber. In rare cases a complete replacement door is the answer, and what that includes is covered in Ordering a Complete Replacement Door. Ella does not send technicians, so any hands-on adjustment is done by you or a local licensed plumber, as described in Who Repairs My Tub After Installation?.
Related Guides
- Caring for Your Door Seal: Cleaning, Reseating, and Replacing the Gasket
- Caring for your walk-in tub door seal so it stays watertight for years
- Water at the Door: What to Check First and Why You Should Never Lean on the Door
Related Videos
Chapters in this video
- 0:00 Replacing a Walk-In Tub Gasket Replacing your walk-in tub door gasket is a simple process that ensures a watertight fit.
- 0:19 Applying Adhesive Remover The technician sprays adhesive remover onto the gasket to help it slide easily into the door channel.
- 0:35 Making Relief Cuts The technician uses diagonal cutters to make V-shaped relief cuts on the gasket at the curved sections of the door.
- 1:02 Inner Curve Cuts For the inner curves where the door bends inward, the technician makes straight vertical cuts.
- 1:21 Finishing the Gasket Installation The technician makes a small angled cut at the end point so the gasket slightly overlaps and is fully inserted into the groove.
Chapters in this video
- 0:00 Door Rubbing the Jamb The video explains that a door rubbing the jamb indicates the tub is bowed down.
- 0:33 Ensuring Tub is Level Ella's Bubbles tubs have at least six leveling legs that must be solidly on the ground to prevent leaks.
- 0:47 Making Final Adjustments Each leg is adjusted to rest firmly on the floor, and careful measurements are taken to achieve a level tub.
Common Questions
Is a replacement door seal covered under the warranty?
My door leaks but the seal is not torn, so what should I check?
What information do I need to request a door seal?
How will the replacement door seal be shipped to me?
Will Ella send someone to install the door seal?
Is there a video showing how to install the door seal?
Still Need Help?
Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.
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If not, open a ticket and our team will pick it up from here.
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