The warranty activation form is the two-page document, signed by both the owner and the installer and returned with a copy of the sales receipt, that puts your Lifetime Limited Warranty on file with Ella's Bubbles. Some owners call it the warranty registration form or the installer checklist, because its second page is a list of installation checks the installer initials. Complete it promptly after installation; if it was never done, complete it now.

How It Works

You can submit online at ellasbubbles.com/warranty-activation or return the printed form from the owner's manual. Either way, include a copy of the sales receipt and the installer's electrician license and insurance information. The owner signs to confirm the details, and the installer initials 16 items that show the tub was installed the way the warranty expects. Among them: the tub is level with all legs touching the floor, the tub is on a dedicated GFCI breaker, the thermostatic control valve was operated on both hot and cold, the locking nut is tightened on both drain stoppers, and the door seal was watertight after a 20 minute fill. Our plain-language walkthrough of those checks is what your installer should test before leaving.

The form asks for your serial number and model information. The serial is on the label behind the magnetic access panel next to the door, and the model, SKU or UPC is on your proposal or invoice; where to find your model and serial numbers shows the panel.

Which Ella Models Have It

Every Ella walk-in tub ships with the activation form in its owner's manual, and the online form covers all models. Hydrogen tubs also ship with their individual test results, which are worth keeping with the same paperwork.

What to Know as an Owner

There is no published deadline for activation and no published clause that an unregistered tub is void, so please do not worry if it slipped past install day; simply complete it now. Keep a copy of the signed form, the sales receipt and a photo of the serial label together, because warranty parts, support requests and activation all go faster with those in hand. Step-by-step submission is in how to activate your warranty.

If the QR code in your manual will not scan, an older link no longer works, or the online form returns an error, warranty activation troubleshooting has the fixes. For a ticket at ellasbubbles.com/support, have ready: your serial number, your sales receipt, the installer's license and insurance details, and the date of installation.

Common Questions