Can my contractor join the live video tour to check fit?

Yes. Your contractor is welcome to join a live video session with the Ella's Bubbles team, so questions about fit, plumbing and wiring are answered directly by a specialist standing next to the tub in Chicago. Family members can join from separate devices, a one-tap video link is texted to your phone before the call, and the specialist can take seat and doorway measurements for you on camera. Before the call, ask for the paperwork described in Installation Documents for Your Contractor: Spec Sheets, Electrical Diagrams, Manuals and the Live Video Session so your contractor joins with the drawings already open.

How to Get Your Contractor on the Call

The live video tour is a real-time video call with an Ella's Bubbles specialist who walks the Chicago showroom and production facility, where up to 28 walk-in tub models are on the floor. You book a 30-minute slot on the scheduling calendar at ellasbubbles.com/walk-in-tub/schedule-showroom-tour/, Monday through Friday, 8 AM to 5 PM Central, or call (800) 480-6850 and the team will book the slot for you. The booking steps, and what to do if the link never arrives, are in Booking a Live Video Tour of the Chicago Facility: How It Works, Which Apps Work, and What to Do If the Link Never Arrives.

• Choose a slot your contractor can attend. The call runs over Zoom, FaceTime or Google Meet, so your contractor can use whichever app is already on their phone or computer.
• Mention when you book that your contractor will be joining and what they want to check. Family members can join from separate devices, so your contractor does not need to be in the same room as you.
• If the link has not arrived a few minutes before your slot, call (800) 480-6850. The team will resend it or reach you by phone instead.

What the Specialist Can Show a Contractor on Camera

This is not a recording. A real specialist stands at a real tub, and there is a live tub with water in it on the showroom floor so the jetting options can be demonstrated while your contractor watches. The specialist can sit in the tub, demonstrate the doors, seats, controls and jets, and show the equipment under the deck, which is exactly what a plumber or electrician wants to see before planning the rough-in.

• Seat and doorway measurements taken on camera, so the figures your contractor compares against your bathroom come from the actual model rather than a brochure.
• The door swing and the door side, demonstrated on the tub itself.
• The equipment under the deck, so your electrician can see where the connections sit.
• Tubs being assembled and tested in the facility, since every Ella tub is built to order in Chicago rather than stocked on a showroom floor near you.

The At Home Live Video Demonstration video shows how a call unfolds from the customer's side: she fills out the online form, a team member calls back to set up a Zoom or FaceTime link, different size tubs and options are shown live from the showroom, and she learns how to take her own body measurements. The one-on-one video chat video runs through the questions people bring to the call, including whether the seat is wide enough, how deep and wide the tub is, how wide the door is and whether the tub will fit into the house, and it points out that after delivery you or your installer can call the Chicago production facility directly with questions.

What Your Contractor Should Request Before the Call

A video session is most useful when the drawings are already on the table. The team at (800) 480-6850 or a ticket at ellasbubbles.com/support sends three documents as links by email, and your contractor can download or print them before the slot.

1. The spec sheet, with the actual length, width and height of the tub, the door swing and the door side. This is the sheet used to confirm the tub fits the alcove or corner and the doorways it must pass through on the way in.
2. The electrical diagram for your therapy package. A soaking tub with no jets has different requirements from a hydro massage or air plus hydro tub, so name the therapy options when you ask.
3. The installation and owner's manual, which covers leveling, plumbing connections, the drain, the electrical hookup and first-use checks.

Name the model first, because each Ella model has its own measurements and the team cannot send a useful spec sheet without it. If you are still deciding between two configurations, ask for both spec sheets, with and without jets, and let your contractor compare them against the room during the call. Shower wall kits and enclosures have their own paperwork, so ask for that separately if a shower wall is part of the plan.

Fit Questions Worth Settling While the Specialist Is at the Tub

• Doorways and hallways. Compare the actual dimensions on the spec sheet with every doorway the tub must pass through, and ask the specialist to measure any dimension the sheet does not make obvious.
• Alcove length. Tubs shorter than 60 inches include an extension panel to help fill a longer alcove, so ask about the extension and end panel while the tub is on screen.
• Door side and drain side. The door and the drains are on opposite sides of an Ella walk-in tub: a right-side door tub has its drains on the left and a left-side door tub has its drains on the right, as you face the tub. Your contractor can confirm which arrangement matches your existing plumbing before the order is placed.
• Wiring. Ask which circuits the electrical diagram calls for on the therapy package you are considering, so the electrician can plan the run before delivery day.

If nobody near you keeps a display unit, the video session is the substitute. Seeing an Ella Tub Near You: The South Florida Mobile Showroom, Dealer Display Units, and Why Most Owners Choose From Video explains why dealers and retail stores do not keep Ella tubs on their floors and why most owners choose from video. If Chicago is within reach, Can I See a Walk-In Tub in Person? Showroom Visits and Live Video Tours covers showroom visits by appointment, where you and your contractor can sit in the seats and compare door styles side by side.

Support for Your Contractor After the Tub Arrives

The video tour is the start of the relationship, not the end. Once the tub is delivered, you or your installer can call the production facility in Chicago and an expert technician will answer questions and help solve any problems that come up during installation. Ella's Bubbles does not send technicians and does not perform installations, so a local licensed plumber and electrician do the work, with the team available at (800) 480-6850 or through a ticket at ellasbubbles.com/support whenever a question comes up. Your Ella dealer or the team at (800) 480-6850 confirms the model, door side, therapy package, faucet and accessories before the tub is built and tested for your order, as described in Where can I buy an Ella walk-in tub or see one in person?, so the fit questions your contractor raises on the video call feed straight into that confirmation.

Related Guides

• Printable Installer Handoff Test Checklist
• Before Your Installer Leaves: The 16 Checks Explained in Plain Language and Why Each One Protects Your Warranty

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