Does Ella's Bubbles Have a Showroom in Canada Where I Can See Tubs?

No. Ella's Bubbles is a Chicago-based manufacturer with no showroom in Canada, and Canadian purchases are handled through its partner, Walk-In Tubs Canada. In place of a showroom, the team offers live video calls from the Chicago manufacturing facility to show the models and how each therapy works. How each ordering path works, including Alaska, Hawaii and worldwide shipping, is in Ordering From Canada, Alaska, Hawaii, or Internationally.

Where Ella Tubs Come from

Ella's Bubbles has been in business since 2005 and is based in Chicago. It is an OEM manufacturer of acrylic walk-in tubs with partner production facilities, and each tub is assembled, jetted and tested to order at the Chicago facility before it ships by freight carrier, whatever the destination. Tubs travel fully assembled in a crate, with the panels packed separately.

Seeing a Tub Before You Order

Because there is no Canadian showroom, the team offers live video calls from the Chicago facility, Monday through Friday. On a call you can see the models, the facility and how each therapy works, and ask questions about fit and options for your bathroom. To arrange one, open a ticket at ellasbubbles.com/support or call (800) 480-6850 with the model you have in mind.

How to Order from Canada

Purchases in Canada go through Ella's partner, Walk-In Tubs Canada, which serves the whole country from Nova Scotia to British Columbia. Ella has customers across Canada, including Ontario, Newfoundland and Prince Edward Island. If you would rather be routed, call the team at (800) 480-6850 with your postal code and the model you have in mind and they will point you to the right partner for your province. Some models are also carried by Home Depot Canada, though not every configuration.

Certification and Electrical

Every Ella tub is built to conform to UL STD 1795 and CSA C22.2 No. 218.2, the standards that apply to hydromassage bathtubs in the United States and Canada. Tubs are built for North American 120 volt electrical service, so ask your electrician to review the electrical requirements before installation.

Installation and Support

Ella does not perform installation anywhere, including Canada, and does not send technicians. Walk-In Tubs Canada can arrange installation, or you hire a local licensed plumber and electrician. Wherever you are, the same Lifetime Limited Warranty and free lifetime technical support by phone, email and live video come with the tub, and replacement parts ship under the warranty.

Customs, Duties and Taxes

Ella's published shipping policy states that Ella's Bubbles is not responsible for any customs and taxes applied to an order shipped outside the United States. All fees imposed during or after shipping, including tariffs, taxes, storage and related costs, are the customer's responsibility. Check with your local customs authority before ordering so these costs do not come as a surprise, and ask how they are handled for your order.

Related Guides

• Booking a Live Video Tour of the Chicago Facility: How It Works, Which Apps Work, and What to Do If the Link Never Arrives
• Video Tour: How Your Tub Is Assembled, Tested, Packed and Shipped From Chicago
• Safety Certifications on Ella Tubs and Faucets: UL, ETL, CSA and IAPMO Marks, Where the Label Is, and What They Mean for Canada

Related Videos

Common Questions

Can I visit a showroom in Canada to try an Ella tub? No. Ella's Bubbles has no showroom in Canada. The team offers live video calls from the Chicago facility, Monday through Friday, to show the models and therapies.

Who handles Ella walk-in tub purchases in Canada? Purchases in Canada are handled through Ella's partner, Walk-In Tubs Canada, which serves the whole country. Call (800) 480-6850 with your postal code and the team will point you to the right partner for your province.

Are Ella tubs certified for use in Canada? Yes. Every Ella tub is built to UL STD 1795 and CSA C22.2 No. 218.2, and it is built for North American 120 volt service.

Will Ella send someone to install my tub in Canada? No. Ella does not send technicians anywhere. Walk-In Tubs Canada can arrange installation, or you hire a local licensed plumber and electrician, and Ella supports them with manuals, phone, email and live video help for the life of the tub.

Does the warranty apply to a tub delivered in Canada? Yes. The same Lifetime Limited Warranty and free lifetime technical support come with the tub wherever it is delivered, and replacement parts ship under the warranty.