How to Get a Copy of Your Invoice or Paid Receipt

If you need a copy of your invoice or a receipt showing your order as paid, ask for it and it will be emailed to you. Request the copy from where you purchased. Your Ella dealer can obtain a copy of the invoice from Ella if they need it, and you can also open a ticket at ellasbubbles.com/support or call (800) 480-6850 with your order number and the team will send the receipt tied to your order.

Why You Might Need It

The most common reason is warranty activation. The activation form must be returned together with a copy of the sales receipt, so keep a copy with your tub documents. The steps are in how to activate your walk-in tub warranty and the form itself is described in what is the warranty activation form. Customers also request a paid receipt for a lender that is financing the purchase, and it is worth keeping the receipt with your order records in case of a freight damage or return question, which are covered in what to do in the first 48 hours after a damaged delivery and the 30-day return policy explained.

What the Team Can Send

1. A paid receipt. Once the balance is paid in full, the team can send the receipt showing the order as paid.
2. An invoice copy for a specific order number, including invoices for replacement parts or accessories you paid for separately.
3. A contractor copy without pricing. If your installer needs the model, options, faucet, drain, and door side but you would rather not share what you paid, ask for a version of the invoice with the pricing removed.
4. A corrected receipt. If the receipt you received does not match the item you ordered, reply with the discrepancy and the team will confirm the order and reissue it.

How to Make the Request

1. Have your order number ready. It appears on your proposal, order confirmation, or original invoice.
2. Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and say which document you need: paid receipt, invoice copy, or contractor copy without pricing.
3. Confirm the email address the document should go to. Dealers and supply houses can ask that all future invoices be sent to a specific accounts-payable address.
4. Check the document when it arrives. If you also need the serial number or ship date for warranty activation, ask for them in the same ticket and the team can provide them with the order and item numbers.

Receipts for Parts and Deposits

Parts that you pay for are invoiced separately, and a sales receipt is emailed after payment. If parts were shipped to you and you are not sure whether they were billed or sent at no charge under the warranty, ask and the team will confirm and send the receipt. Dealers may be asked to supply a purchase order number for their records. If you paid a deposit or split payments, the paid receipt is issued once the final balance clears, as described in deposits and partial payments on a walk-in tub order.

Related Guides

• How Do I Activate My Walk-In Tub Warranty?

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.