If your hand shower hose is cracked and leaking, the hose is replaced on its own; the wand and the deck base are separate parts, so you do not need a new faucet set. The first thing to check is where the leak is coming from, because a drip at the head is often a worn washer or a missing check valve rather than the hose, while a split in the braided hose or a rupture near the connector means a new hose. Replacement hoses ship with new washers and are matched to your faucet, since the ends differ between faucet styles. The hand shower hose and diverter guide covers the swap step by step.

Likely Causes

• The braided hose has worn through or split after years of being pulled out and retracted.
• The hose is kinked or worn where it meets the head or the base fitting.
• A worn washer at the head or base, which leaks but does not need a new hose.
• A hand shower that was wall mounted without the barrel extension, which drips through the deck insert hole behind the tub.

What to Check, in Order

1. Unscrew the hose at the handset and inspect the washer. Replace the washer first if the hose itself is sound.
2. Pull the hose out of the deck and look for a split, a bulge, or a crack near either connector. Any of these means the hose is replaced.
3. Identify your faucet. Hoses are matched to the faucet set, and the 5-piece hose does not fit the 2-piece faucet. Some owners of the single lever fast fill faucet report a quick connect fitting at the faucet end rather than a threaded one, so photograph the fitting or find the original order name.
4. If the hand shower is wall mounted and water shows up behind the tub, the fix is the leak elimination kit: a 5 foot extension hose with a stainless barrel connector that plugs the deck hole. The hose orientation, check valve and mount base guide shows which end goes where.
5. Fit the new hose hand tight with the new washers supplied, conical connector to the handset and hex nut to the deck mount. If the old hose end will not pass back through the deck fitting, or the openings look too small for the new ends, do not force it; photograph the deck fitting so the team can send the hose with the deck fitting pre-installed.
6. Order through your Ella dealer, where you purchased, or the team at ellasbubbles.com/support or (800) 480-6850, following the replacement parts guide.

When to Open a Ticket

Open a ticket at ellasbubbles.com/support with your model and serial numbers or the original order name, a photo of the faucet set, a photo of the damaged hose end, and a note on whether the hose end is threaded or quick connect. Your Ella dealer or the team at (800) 480-6850 will send the hose with the right fitting.

Common Questions