If a glass shower screen or door panel on your Ella shower or tub has shattered or cracked, the fix is a complete replacement panel rather than a repair. Start by sending clear photos to the support team at ellasbubbles.com/support. The team will confirm which panel you need and whether the hardware is also damaged, tell you whether the damage falls under the warranty, and arrange the replacement with you. Ella does not send technicians, so your installer fits the new panel.

How Replacement Works

Glass panes on a given Ella door model are interchangeable, so a new pane fits the existing frame and rollers. The first thing the team will ask is whether only the pane of glass is damaged or whether the hardware was damaged too. Photograph the remaining panel and all of the hardware before you remove anything so the team can see what is intact. Hardware finish availability can vary, so if hardware must also change and your finish is not in stock, the team will tell you what is available before anything ships. Details on the parts that exist are in replacement parts for glass shower screens and doors.

What to Send the Team

1. Photos of the damage, including any rollers or handles still attached to broken glass.
2. Your model and serial number, or the shower kit part number from the packing list.
3. Where the shower or tub was purchased, and a copy of the receipt if it came from a retailer. See whether Ella sells replacement parts and support for retailer purchases.
4. The shipping address for the replacement.

What the Warranty Covers and What It Does Not

Ella's parts warranty covers the original purchaser at the original installation address and does not transfer to a later owner. It does not cover damage caused by an impact with the door, or glass broken while a worker was standing in the tub or handling the screen during installation. Screens are shipped in good condition, and the team uses your photos to tell what happened. If you find damage when you unpack the shipment, keep all of the packaging and report it through ellasbubbles.com/support within 48 hours of receipt, because shipping damage is handled as a freight claim rather than a warranty claim.

Tempered glass does not crack on its own, and the team has never seen a case of a panel cracking spontaneously. If a panel broke when nobody was near it, send photos of the panel and the hardware so the team can look at the rollers and mounting points. Whether or not the damage is covered, a replacement panel can still be supplied. Contact your Ella dealer or the team at (800) 480-6850 and they will confirm the panel and arrange it with you.

How the Panel Ships

The team packs the replacement pane and sends it with a tracking number, which you receive by email. The team confirms the shipping address with you before it leaves. Anyone who must stand in the tub during installation should wear protective booties, and should stand in the tub only when absolutely necessary, to protect both the glass and the acrylic.

Small Marks from Broken Glass

A small nick in the shower seat or base from falling glass is usually cosmetic and can be blended with an appliance epoxy touch-up paint. Send a photo that shows how deep the mark is and the team will confirm. See surface care and touch-up kits for what to use.

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.