Paying by Credit Card Over the Phone and How Your Card Details Are Protected

Yes. Major credit cards are accepted for payment on your order and for replacement parts, and the payment is taken over the phone rather than through email. The team writes the card details down during the call, hands them to the person who processes payments, and that paper is shredded as soon as the charge goes through. Card numbers are not kept in Ella's customer database, which is exactly why the phone method is used.

Why Payments Are Taken by Phone

Ella's Bubbles has seen attempts to breach its systems in the past, so the decision was made not to keep customer payment details in any database. Taking the card by phone and processing it immediately means there is nothing on file to be stolen later. It also fits the policy that many businesses and contractors have against sending card numbers by email. Please do not email a card number, even when replying to an invoice, since email is the least secure way to send it.

How a Phone Payment Works

1. Have your proposal or invoice in front of you and confirm that the model, options, billing address and shipping address on it are correct. How proposals and invoices are issued is explained in placing your order and reading your proposal.
2. Call (800) 480-6850 and say you would like to make a payment on your order or on a replacement part.
3. Give the card details along with the billing name and address on the card. The team writes these on paper only.
4. The charge is processed right away and the paper record is shredded.
5. A receipt or paid invoice is emailed to you. Keep it with your order records, because a copy of the sales receipt is also part of your warranty activation.

Credit Card Authorization Forms

For some orders, particularly business, contractor and dealer purchases, the team may send a short credit card authorization form instead of taking the number by phone. Complete it, sign it and return it as instructed on the form. The same principle applies: the form is used to process the charge and is not kept as a stored payment record.

Other Ways to Pay

A credit card is the usual method. Contractors and businesses sometimes ask to pay by check or bank transfer, and the team can confirm what is accepted for a given order before you send anything. If you would rather spread the cost, financing your walk-in tub explains how applications work. Ella does not decide approvals or terms; the lender does.

Paying for Replacement Parts

Parts that fall outside the warranty, or that you simply want to buy, are paid for the same way. The team confirms the part and issues an invoice, and you call in with your card. A written invoice is always available first if you want to see the total before you pay. The full process is in ordering a replacement part by order form or phone.

If the Card Is Declined

A walk-in tub is a large single transaction, and card issuers sometimes block it as unusual activity. The common causes and what to do about them are covered in why is my credit card being declined. Once the issuer clears the transaction, simply call back and the team will run the card again.

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.