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Can Ella Ship a Walk-In Tub or Shower Base to Canada, and Are There Installers There?

Updated September 2026

▶Glossary9
  1. Walk-In Tubs Ship to Canada
  2. Shower Bases Do Not Ship to Canada
  3. Finding an Installer in Canada
  4. Buying Through a Canadian Retailer
  5. Other Destinations
  6. Related Guides
  7. Related Videos
  8. Common Questions
  9. Still Need Help?

Yes, Ella's Bubbles walk-in tubs ship to Canada regularly, and there are many happy Ella owners across the country. Two things work differently north of the border. Shower bases are not shipped to Canada because they are fragile and easily damaged during shipment. And Ella has no representatives or installers of its own in Canada, so installation is done by a local licensed contractor, and the team can help you get in touch with one.

Walk-In Tubs Ship to Canada

Ella walk-in tubs are delivered to Canadian addresses all the time. Your order is placed the same way as anywhere else, through your Ella dealer or the team at (800) 480-6850, who confirm the model, door side, therapy package, faucet and accessories before the tub is built and tested. If you are still choosing a model, the product line overview is a good place to start.

A cross-border shipment involves customs paperwork, and any duties, brokerage and taxes are the buyer's responsibility. This article explains what decides those charges and where they appear. If you already work with a customs broker, mention it when you place your order. The team will confirm whether your broker is needed and how your shipment will be handled.

Shower Bases Do Not Ship to Canada

Ella shower bases are fragile and can easily be damaged during shipment, so the team does not ship them to Canadian addresses. If your project calls for a shower base, ask the team about a walk-in tub instead, or source a base locally. If you are unsure whether a particular product can ship to your address, ask before you plan the bathroom around it.

Finding an Installer in Canada

Ella does not send technicians and does not perform installations anywhere, including Canada. Any licensed local plumber and electrician can install an Ella walk-in tub using the owner's manual and free technical support by phone and email. The team can also help you get in touch with local installers in your area. Call (800) 480-6850 with your city and province and ask for installer referrals.

  1. Confirm your model, door side and options with your Ella dealer or the team.
  2. Ask the team for installer referrals near you, or hire a licensed plumber and electrician you trust.
  3. Share the spec sheet and manual with your installer before delivery so the rough-in is ready.
  4. Have your installer call (800) 480-6850 with any questions during the install.

Buying Through a Canadian Retailer

Some customers in Canada find it easiest to buy an Ella walk-in tub through Home Depot in Canada, and the team has confirmed that this is a good route. If you buy that way, support, parts and warranty work as described here. Ella also works with a Canadian partner, described in the article on seeing Ella tubs in Canada. Whichever route you choose, the tub itself is the same Ella product, and Ella's technical support is available to your installer.

Other Destinations

Alaska, Hawaii and international orders each have their own considerations. See ordering from Canada, Alaska, Hawaii or internationally for the full picture.

Chapters in this video
  1. 0:00 Ella's Bubbles Manufacturing Process Ella's Bubbles manufactures high-quality walk-in tubs in Chicago, maintaining strict quality control standards.
  2. 0:20 Wide Range of Walk-In Tubs Ella's Bubbles offers many different walk-in tub product lines with almost 30 models in various shapes, sizes, and seating options.
  3. 0:40 Innovative Hydro and Air Systems The hydro and air systems are designed for effective, strategic massage to all key points of the body with therapeutic value.
  4. 1:17 Dual Drain Technology Ella's Bubbles features dual four-port two-inch drains for fast, efficient drainage, ensuring comfort and convenience.
Chapters in this video
  1. 0:00 Ella's Bubbles Company Overview Ella's Bubbles, founded in 2005, is a Chicago-based OEM manufacturer of acrylic walk-in tubs.
  2. 0:16 Innovative Walk-In Tub Development Ella's Bubbles leads the way with innovative acrylic walk-in tub development, production, and distribution.
  3. 0:28 Worldwide Product Availability Ella's Bubbles products are now available for dropship around the globe.

Common Questions

Does Ella's Bubbles really ship walk-in tubs to Canada?
Yes. Ella walk-in tubs ship to Canadian addresses all the time, and the company has many happy customers across Canada. Place your order through your Ella dealer or the team at (800) 480-6850 and confirm the delivery address and any customs details up front.
Why will Ella not ship a shower base to Canada?
Shower bases are fragile and can easily be damaged during shipment. To avoid delivering a damaged base, the team does not ship them to Canada. A walk-in tub is a good alternative, or you can source a base locally.
Does Ella have representatives or installers in Canada?
No. Ella has no representatives in Canada and does not do its own installs anywhere. Any licensed local plumber and electrician can install the tub, and the team can help you get in touch with local installers in your area.
Can I buy an Ella tub from Home Depot in Canada instead?
Yes. Buying through Home Depot in Canada is a route the team has recommended to Canadian customers. The tub is the same Ella product, and Ella technical support remains available to your installer.
Who pays customs duties and brokerage on a Canadian order?
Duties, brokerage fees and taxes on a cross-border shipment are the buyer's responsibility. The team can confirm how your specific shipment will be handled, so mention any customs broker you use when you order.

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.

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