Can I activate my Ella warranty before installation is finished?

Not completely. The two page Warranty Activation Form is designed to be the last step after a successful installation, because it asks for your installer's signature on a 16 item installation checklist and for the serial number read off the tub itself, as How do I activate my Ella warranty and confirm it is registered? describes. There is no published registration deadline, so waiting until the installer is finished costs you nothing, and the right move is one complete submission with both signatures promptly after the job is done.

Why the Form Waits for the Installer

Activation is what puts the Lifetime Limited Warranty on file for your tub and your installation address. The form has two pages. The owner page asks for your name, the installation address, the model and serial number and your signature. The installer page asks for the installing company's details, its license and insurance information, a sign-off on 16 installation checks and the installer's signature. Those checks are the reason a half-installed tub cannot be activated, because each one describes a finished condition:

• The tub is level with all legs touching the floor.
• The tub is on a dedicated GFCI breaker.
• The thermostatic control valve was operated on both hot and cold.
• The locking nut is tightened on both drain stoppers.
• The door seal was watertight after a 20 minute fill.

A form with one signature missing is not yet an activation. Sending the owner page now and the installer page later therefore does not get the warranty on file any sooner than sending both together, and it leaves the team with a partial record to reconcile against a second submission. The owner page can be filled in at any time, but the submission that counts is the one that carries both signatures and the receipt. What Is the Warranty Activation Form for an Ella Walk-In Tub? describes every check in more detail.

What You Can Gather While the Installation Is Under Way

The waiting time is useful. Everything the owner page needs can be collected before the installer packs up, so the form takes minutes once the last check is done.

• Your sales receipt and order number. If your only receipt is the invoice from your contractor, that invoice counts as your sales receipt.
• Your installer's license and insurance information, which goes on the installer page.
• The serial number, on the label behind the magnetic access panel next to the door. It typically begins with the letter M. If you cannot find it, leave the field blank and the team looks it up from your order.
• The model, SKU or UPC, which is on your proposal or invoice.
• The installation address, since the warranty belongs to the first purchaser at the original installation address.

Keep a copy of the signed form, the sales receipt and a photo of the serial label together afterward, because warranty parts and support requests go faster with those in hand.

Does Waiting Put Anything at Risk?

No, as far as the warranty is concerned. There is no published deadline for activation and no published clause that an unregistered tub is void, and there is also no deadline to install the tub after it arrives, which Is There a Deadline to Install My Walk-In Tub After Delivery? covers. The warranty is not activated at delivery. It goes into force once the tub is installed and the form is on file. Two other clocks do run, and neither one is changed by when you activate:

• Freight damage must be reported within 48 hours of receipt, so inspect the tub on delivery day and keep all packaging until you are sure it is sound.
• The 30-day return window applies only to brand new, uninstalled tubs in original packaging, a 25% restocking fee applies, and the window does not pause while the tub waits for the installer.

In other words, the dates that matter are tied to delivery and to installation, not to the day you send the form. Activating a few days after the installer leaves is the normal sequence.

Submitting Once the Installer Is Finished

1. Go directly to ellasbubbles.com/warranty-activation/, which is linked at the bottom of every page on ellasbubbles.com. Type the address rather than scanning a QR code from older paperwork.
2. Complete and sign the owner section, have the installer complete and sign the installer section, and attach a copy of the sales receipt.
3. If a date field will not accept typing, try another browser or device. If only the installation date is refused, leave that one field blank and submit the rest.
4. If the online form keeps failing, download the two page form, complete and sign it with your installer, photograph or scan both pages, and send them through a ticket at ellasbubbles.com/support for manual activation.

Your dealer or installer can also activate in your name. They enter you as the owner and their company as the installer, and no dealer login or receipt number is needed to open the form. Dealers and Installers: How to Activate the Warranty in Your Customer's Name explains that process, and the customer can submit the form themselves as long as the installer details and signature are on it. If the installer leaves without going over the checklist, ask them to complete and sign the installer page now rather than submitting without it.

If You Need a Warranty Part Before Activation Is on File

An installation sometimes turns up a defective part before anyone has signed anything. You do not need to rush a partial activation for that. Open a ticket at ellasbubbles.com/support with photos of the part, a description of the problem, your serial number and your contact details, and the team handles the request. Once the installation is complete, send the full activation. To confirm the registration is on file afterward, ask the team to look it up by name or installation address at ellasbubbles.com/support or (800) 480-6850, with the serial number and address ready. How Do I Activate My Walk-In Tub Warranty? has the field by field walkthrough.

Related Guides

• What Is the Serial Number Label on an Ella Walk-In Tub?
• Before Your Installer Leaves: The 16 Checks Explained in Plain Language and Why Each One Protects Your Warranty
• What happens after I submit the warranty activation form?

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