How to order replacement parts for your Ella walk-in tub

To order replacement parts for your Ella walk-in tub, open a ticket at ellasbubbles.com/support or call (800) 480-6850 with a description of the problem, photos of the part, your tub serial number, where the tub was purchased, and your contact and shipping details. Our technical support team identifies the exact compatible part from your serial number and arranges shipment. For parts covered under warranty, the replacement ships free of charge to the original installation address after verification.

What to Include in Your Request

1. Your serial number. It is on the label behind the magnetic access panel next to the door, and it tells us when your tub was made and which parts are compatible. Where to find your model and serial numbers shows the label.
2. Photos. A clear photo of the part itself and one of its surroundings. For warranty claims, photos of the defect are required for verification.
3. A short description. What the part does or fails to do, for example "drain handle spins freely" or "touchpad unresponsive after power reset".
4. Where the tub was purchased. The team confirms that the tub is an Ella and notes the seller, since retailer purchases are supported the same way but their orders are held by the retailer.
5. Contact and shipping details. Name, phone, and a street address the part should go to; parts ship by UPS, so a PO box cannot be used. Warranty parts ship to the original installation address.

If the warranty activation form was never submitted, the team may ask you to complete it at ellasbubbles.com/warranty-activation/ as part of the request.

Watch: Why the Serial Number Comes First

The video shows the label on the inside of one of the removable panels and explains what it tells the team: when the tub was made, who built it, and which replacement parts are compatible. Watch: Ella's Bubbles: Serial Number Location with a full transcript.

Commonly Ordered Parts

What the Warranty Covers on Parts

The published Lifetime Limited Warranty covers the shell, frame, door, door seal and finish, and all supporting equipment including motors, pumps, fixtures, electronic controls, the faucet, waste, overflow and plated finishes, as parts only, for the first purchaser at the original installation address. The thermostatic control valve is the exception with a 1-year limited term, and non-Ella faucets carry their own manufacturer warranty. Labor, installation and removal are never covered, so the free item is the part itself; does Ella send a technician? explains how parts and labor fit together. The current published warranty governs even where an older owner's manual prints a shorter equipment term, and the team verifies coverage against your purchase date and the document you hold.

What Happens After You Open the Ticket

1. Support verifies your serial number and, for warranty claims, reviews your photos and description; the steps are in how do I start a warranty claim.
2. The correct part is confirmed with you before anything ships, so there are no wrong-part surprises.
3. Warranty parts ship free to the original installation address, and shipping depends on parts availability. For parts outside warranty, the team confirms the part and the next steps with you before anything ships.
4. Hoses and control boxes are tested and configured before they leave, and a replacement control box ships with a return label for the old one; see what happens after a warranty part is approved.
5. Tracking is emailed once the part leaves. If it has not arrived, where is my replacement part? covers what the team can see and the faster options.
6. If installation help is useful, our team offers free lifetime technical support by phone, email and live video, and can guide your local plumber or contractor through the swap.

One important note: warranty coverage applies to tubs that have not been modified or repaired by anyone other than Ella's Bubbles, so please check with support before altering a part.

Related Guides

• Leaking Diverter or Thermostatic Control Valve: Identifying Your Faucet and Ordering the Right Replacement
• Is the Replacement Air Blower the Right One for My Tub? How to Confirm the Match
• A Jet Nozzle Broke Off: Why Some Jets Are Directional and Others Fixed, and How to Get the Right Replacement
• Faucet Supply Hose Leaking Under the Deck: Access, Identification and Replacement
• Replacing a Failed Thermostatic Control Valve: Cleaning First, Cartridge Versus Whole Valve, and How to Order
• Tub Arrived Without a Headrest, Grab Bar or Other Accessory? Check the Invoice and the Pallet First

If your drain body or overflow needs replacing, ordering a complete drain and overflow assembly explains what the assembly includes, what to photograph, and when the overflow can be adjusted from inside the tub instead.

Dealers, installers and service companies that want to stock spares on the truck can send one parts list with quantities instead of a ticket per item; see Dealers and Installers: Ordering Spare Parts to Keep on Hand.

If the chrome jet trim, air jets or drain plugs on your tub are pitting or tarnishing despite regular cleaning, see chrome jet trim or drain plugs corroding despite regular cleaning for the usual causes, which parts can be replaced and how coverage is verified.

If the holder that the hand shower rests in has come loose or broken, see hand shower holder loose, detached, or broken for how to tighten the base nut under the deck or arrange a replacement Hand-Held Sprayer Base.

Common Questions

Still need help? Open a ticket at ellasbubbles.com/support with your serial number, or call (800) 480-6850, and our technical support team will be glad to walk you through it, including by live video.