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Support Center / Replacement Parts / How to order replacement parts for your Ella walk-in tub

How to order replacement parts for your Ella walk-in tub

Updated September 2026

▶Glossary6
  1. What to Include in Your Request
  2. Watch: Why the Serial Number Comes First
  3. Commonly Ordered Parts
  4. What the Warranty Covers on Parts
  5. What Happens After You Open the Ticket
  6. Common Questions

To order replacement parts for your Ella walk-in tub, open a ticket at ellasbubbles.com/support or call (800) 480-6850 with a description of the problem, photos of the part, your tub serial number, where the tub was purchased, and your contact and shipping details. Our technical support team identifies the exact compatible part from your serial number and arranges shipment. For parts covered under warranty, the replacement ships free of charge to the original installation address after verification.

What to Include in Your Request

  1. Your serial number. It is on the label behind the magnetic access panel next to the door, and it tells us when your tub was made and which parts are compatible. Where to find your model and serial numbers shows the label.
  2. Photos. A clear photo of the part itself and one of its surroundings. For warranty claims, photos of the defect are required for verification.
  3. A short description. What the part does or fails to do, for example "drain handle spins freely" or "touchpad unresponsive after power reset".
  4. Where the tub was purchased. The team confirms that the tub is an Ella and notes the seller, since retailer purchases are supported the same way but their orders are held by the retailer.
  5. Contact and shipping details. Name, phone, and the address the part should go to. Warranty parts ship to the original installation address.

If the warranty activation form was never submitted, the team may ask you to complete it at ellasbubbles.com/warranty-activation/ as part of the request.

Watch: Why the Serial Number Comes First

This short video shows where the serial number sits, on the inside of one of the removable panels, and explains what it tells the team: when the tub was made, who built it, and which replacement parts are compatible. That is why every parts request starts with it.

Commonly Ordered Parts

PartGood to know
Door seals and gasketsModel specific; a step by step replacement video is available
Drain cables, plugs and stemsSpecify dual drain or single drain from your model
Door latches and handlesInclude a photo of the part the handle closes onto
Faucet cartridgesThe 2-piece faucet uses a single high-flow cartridge; 5-piece hot and cold cartridges are also available
TCV cartridges1-year limited warranty; an inline filter is required, and a cartridge cleaning service is available
Digital touchpads and push controlsMatched to your control boxes by serial number
Air jet covers, jet faces and air tubingSizes vary by year; send a photo next to a ruler
Supply lines and faucet fittings3/4 inch braided lines for Ella faucet sets
End panels, extension panels and apronsCut for your model and door side
Swivel trays, pillows, suction cupsAccessories can be ordered any time
Chrome Ella walk-in tub drain cap and brass drain assembly with its cable shown disassembled
A drain assembly laid out as it ships: cap, brass body and cable. A photo of your part like this is all the team needs to match it.

What the Warranty Covers on Parts

The published Limited Lifetime Warranty covers the shell, frame, door, door seal and finish, and all supporting equipment including motors, pumps, fixtures, electronic controls, the faucet, waste, overflow and plated finishes, as parts only, for the first purchaser at the original installation address. The thermostatic control valve is the exception with a 1-year limited term, and non-Ella faucets carry their own manufacturer warranty. Labor, installation and removal are never covered, so the free item is the part itself; does Ella send a technician? explains how parts and labor fit together. The current published warranty governs even where an older owner's manual prints a shorter equipment term, and the team verifies coverage against your purchase date and the document you hold.

What Happens After You Open the Ticket

  1. Support verifies your serial number and, for warranty claims, reviews your photos and description; the steps are in how do I start a warranty claim.
  2. The correct part is confirmed with you before anything ships, so there are no wrong-part surprises.
  3. Warranty parts ship free to the original installation address, and shipping depends on parts availability. For parts outside warranty, the team confirms the part and the next steps with you before anything ships.
  4. Hoses and control boxes are tested and configured before they leave, and a replacement control box ships with a return label for the old one; see what happens after a warranty part is approved.
  5. Tracking is emailed once the part leaves. If it has not arrived, where is my replacement part? covers what the team can see and the faster options.
  6. If installation help is useful, our team offers free lifetime technical support by phone, email and live video, and can guide your local plumber or contractor through the swap.

One important note: warranty coverage applies to tubs that have not been modified or repaired by anyone other than Ella's Bubbles, so please check with support before altering a part.

Ella walk-in tub air jet replacement parts including chrome nozzle, fitting, washer and elbow connector
Small parts such as jet faces and connectors are matched by serial number, since sizes have changed over the years.

Common Questions

Can I order parts on the website?
Parts requests go through Technical Support so the part can be matched to your serial number before it ships, since many parts such as latches, gaskets, touchpads and jet faces vary by model and production year. Open a ticket at ellasbubbles.com/support or call (800) 480-6850 with photos of the part, a short description, your serial number and where the tub was purchased. The team confirms the correct part with you before anything ships, so there are no wrong-part surprises.
Can I get a parts list or exploded diagram for my tub?
Yes. Send your serial number and tell the team which assembly you are looking at, such as the faucet, the drain or the mixing valve, and they can send the exploded diagram or parts breakdown for your configuration. Because sizes and fittings have changed over the years, the serial number is what ensures the diagram matches your tub.
Are parts tested before shipping?
Hoses and control boxes are tested and configured before they leave, so they arrive ready to fit. A replacement control box ships with a return label for the old unit, and the team will let you know what to send back. The article on what happens after a warranty part is approved covers the details.
Can I pick the part up in Chicago?
Pickup at the Chicago facility can sometimes be arranged, so please ask the team when you open your ticket. Have your serial number and photos ready as usual, since the part still needs to be identified and confirmed before it is set aside for you. The team will tell you whether pickup is available for your part and how to arrange it.
I am the second owner of the home. Can I still get parts?
Yes. The warranty itself is extended to the first purchaser only and is not transferable, but replacement parts are available for any Ella tub, and lifetime technical support covers every owner. Send your serial number and photos of the part as usual, along with a note that you are the second owner, and the team confirms the part and the next steps with you before anything ships.
Do you sell parts for other brands of walk-in tubs?
No. Ella parts are made for Ella tubs and are matched to a specific model and production year, which is why the team verifies the brand from a photo of the door and faucet before anything is arranged. If you are not sure whether your tub is an Ella, see is my tub an Ella? and send the team a photo of the outside of the tub.
I am a dealer, wholesaler or contractor. Is the process different?
The information needed is the same: the serial number, photos of the part, a short description and the shipping details. Trade purchase orders and the documentation that goes with them are covered in ordering parts as a dealer or contractor. Warranty parts still ship to the original installation address after verification.
How long will my part take to arrive?
That depends on parts availability and the carrier, so the team confirms timing with you when the part is arranged rather than quoting a fixed date. Tracking is emailed once the part leaves, so you can follow it on its way. If a part has not arrived when expected, the article on where your replacement part is explains what the team can see and the faster options.
I want to keep a few wearable parts on hand. Which ones?
Tell the team your model, your serial number and how often the tub is used, and they can suggest which items are worth having in reserve for your tub, such as a door seal, drain plugs or push-button hoses. Because these parts vary by model and production year, the serial number ensures the spares you keep are the ones that fit. More answers are in common questions about replacement parts.

Still need help? Open a ticket at ellasbubbles.com/support with your serial number, or call (800) 480-6850, and our technical support team will be glad to walk you through it, including by live video.

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