If you are asking what you can clean the tub with, the everyday answer is mild dish soap, or a 1 to 1 mix of white vinegar and water, on a soft, non abrasive cloth. That handles nearly all routine cleaning of the acrylic shell. The first thing to check is what you have been using so far, because the two things that hurt an acrylic tub are abrasives and harsh chemicals. For the times you want something stronger, Ella publishes an approved list that includes Dawn, Scrub Free, Kaboom with OxiClean, Simple Green, Tilex, Pine-Sol and CLR Bath and Kitchen. The full list, and the products to keep away, are in approved cleaners and chemicals to avoid.

Likely Causes

• Bleach used regularly, which can damage acrylic over time.
• Magic Eraser type sponges, scouring powders or abrasive pads, which dull and scratch the finish.
• Products not on the approved list, such as outdoor or masonry cleaners, used because they were on hand.
• Skipping the monthly flush, so the lines rather than the shell are what need attention.

What to Check, in Order

1. Wipe the shell with mild dish soap or the 1 to 1 vinegar and water mix on a soft cloth, then rinse. Doing this about twice a month keeps the surface clean.
2. For soap scum or hard water film, pick a product from the approved list, such as Scrub Free, Kaboom with OxiClean or CLR Bath and Kitchen, follow its directions, and rinse well.
3. Once a month, run the flush for the lines: mix 2 cups white vinegar with 2 cups water, fill to 1 inch above the highest jets, add the mixture, run the jets 10 minutes, then drain. Clean the pump inlet cover of hair and debris at the same time; the routine is in walk in tub cleaning and monthly maintenance.
4. Clean glass screens and chrome with soap and water after use, following cleaning glass screens, doors and chrome, and wipe metal dry after any salt soak.
5. Keep bleach, abrasives and Magic Eraser type sponges off the acrylic, and never use muriatic acid anywhere near the tub. If tile above the tub needs acid cleaning, protect the tub fully and keep the product and its fumes away from the acrylic and chrome.
6. On hydro tubs, ozone runs with the hydro pump to keep the lines sanitized between flushes; see ozone sanitation explained.

When to Open a Ticket

If a cleaner has left a dull patch, haze or discoloration, stop using it and contact your Ella dealer or the team at (800) 480-6850, or open a request at ellasbubbles.com/support. Include your model, a photo of the affected area, and the name of the product used. Facilities that need a written cleaning schedule for their setting can ask the team the same way.

Common Questions