If you need someone to come out and fix your tub, here is how support on an Ella walk-in tub works. Ella's Bubbles is the manufacturer, and its Lifetime Limited Warranty is a parts warranty, so it does not send its own service technicians to your home. Instead, Technical Support troubleshoots with you by phone and live video to determine which part needs exchanging, ships that part to you at no charge once the defect is verified, and a local licensed plumber, electrician or handyman fits it using the directions that come with it. Technical support is free for the life of the tub, so start with your Ella dealer or the team at (800) 480-6850, even if your installer will not come back or the dealer has closed.

Likely Causes

• The original installer is unreachable, or the dealer who sold the tub went out of business.
• Local plumbers decline the job because they have never seen an Ella tub.
• The symptom looks like it needs a specialist when it is really an air hose, a cord or a single part.
• The original installer is the first call for on-site work, and that person is no longer available.

What to Check, in Order

1. Gather the basics: a one or two sentence description of the symptom, photos or a short video, your model and serial number from the label inside one of the removable panels, and where and when the tub was purchased.
2. Contact where you purchased first. A dealer installation gives you one number to call for follow-up, and the team can point you back to a dealer in your area when service is needed. Be aware that some dealers will not work on tubs they did not sell or install.
3. Open a ticket at ellasbubbles.com/support or call (800) 480-6850. Technical Support diagnoses by phone, photos and video, and many fixes turn out to need no part at all, just a reconnected air tube or a plugged in cord.
4. If a part is needed, it ships to you after verification from your photos, with directions for fitting it. See parts, labor and free lifetime tech support for exactly what the warranty provides.
5. Line up a local pro. Nearly every repair on an Ella tub, from a button and air hose to a valve or a control box, is ordinary plumbing and electrical work. When you need a local professional, the team can check the installer network by your installation address, and finding a licensed installer explains what to look for.
6. Have your contractor call during the repair. The team supports any licensed plumber, electrician or handyman by phone or video while they are on site, so prior Ella experience is not required. Who services an installed Ella tub covers the whole model.

When to Open a Ticket

Open a ticket at ellasbubbles.com/support as soon as you have the description, photos, model, serial number and place of purchase together. If the installer or dealer is gone, say so and include the installation address so the team can look for a nearby pro. Your Ella dealer or the team at (800) 480-6850 takes it from there.

Common Questions