Wondering whether you can add air jets, a heater or a heated seat to your tub later? The short answer is that therapy systems are factory builds and cannot be added after the tub is made, while a heated seat is an option chosen at order time on any standard order. Air jets cannot be added to a hydro only tub, because each therapy package comes with its own dedicated pump, plumbing and switches built into the shell. An in line heater cannot be added to a soaking or air only configuration. Clearance and fixed units are sold as configured and are never modified. The first thing to check is your order, which shows exactly what your tub was built with. The full picture is in customization options and limits.

Likely Causes

• You want air massage on a tub that was ordered as hydro only.
• You want extra jets in a specific spot, such as the lumbar area, on a tub already built.
• You want an in line heater on a soaking or air only tub, which has no hydro loop to heat.
• You want a heated seat on a tub that was ordered without one.
• You want three therapies on a smaller tub that only has room for two.

What to Check, in Order

1. Read your order to confirm the package your tub was built with, then compare it with therapy package combinations by model and the therapy package inclusions cheat sheet.
2. Understand that air jets, hydro jets, extra jets and microbubble are all factory installed with dedicated pumps, plumbing and switches, so they are not added after the sale.
3. Note that an in line heater cannot be added to a soaking or air only configuration. On hydro configurations the team confirms from your order whether a heater is already part of your package.
4. If your tub has not yet been built, tell your Ella dealer or the team now about any therapy or heated seat you want, so it is included in the order. The heated seat and backrest guide explains what that option does.
5. Remember that some smaller tubs lack room under the shell for Hydro plus Foot plus Air together, so on those models the choice is Hydro plus Air or Hydro plus Foot.
6. If your tub is a clearance or fixed unit, such as the Deluxe, plan on using it as configured, because those units are never modified.

When to Open a Ticket

If you are unsure what your tub was built with or want to confirm options on an order that has not yet been built, send your order details and a photo of the control cluster if the tub is already installed to your Ella dealer or the team at ellasbubbles.com/support or (800) 480-6850. The team confirms from your order what is included and what can still be chosen.

Common Questions