Support Videos

261 videos inside 369 guides, from the Ella's Bubbles team. Each one opens the guide it belongs to, with the steps written out under the video.

Walk-In Tub Models60 guidesOpen topic →

• ▶Choosing a Two-Seat Walk-In Tub: Companion, Escape, Tub4Two, and Big4Two Compared8 videos
• ▶The LayDown Walk-In Tubs: 30x60 vs 32x72 Sizes, Faucet Options, and Features5 videos
• ▶Wheelchair Transfer Tubs Compared: Transfer26, Transfer30, Transfer32, Transfer60, and TransferXXL8 videos
• ▶Ella Elite 30x52: Specs, Packages, Jets, and Fit3 videos
• ▶Ella Petite 28x52: The Narrowest Stainless-Door Tub3 videos
• ▶Ella Royal 32x52: Widest Stainless-Door Seat and Triple Therapy3 videos
• ▶Ella Deluxe 30x55: Extra Legroom With a Fixed Air and Hydro Package2 videos
• ▶Ella Ultimate 30x60: Independent Foot Massage Standard4 videos
• ▶Ella Ultra 30x52: Frameless Aluminum Door, ADA Seat Height, Magnetic Panels3 videos
• ▶Ella Capri 30x52: Outward-Swing Door With Independent Foot Option3 videos
• ▶Ella Monaco 32x52: Wide Seat Outward-Swing Tub1 video
• ▶Ella Front Entry 32x40: The Compact End-Door Tub2 videos
• ▶Ella Mobile 26x45: The Smallest Walk-In Tub3 videos
• ▶Ella Lounger 27x59: Narrow Tub for Taller Bathers3 videos
• ▶Ella ShaK 36x72: The Largest Single-Seat Walk-In Tub3 videos
• ▶Ella Big4One 33x66: Large Single-Seat Tub for Tall and Broad Bathers2 videos
• ▶Ella Standard 30x52 and Standard60 30x60: Hydro-Only Value Tubs4 videos
• ▶Ella Flow 28x48: The Tub That Fits a 28 Inch Doorway2 videos
• ▶Ella HomeCare 32x60 Transfer Tub: Assisted Bathing With a Pre-Filled Tank1 video
• ▶HoistAssist and CareGiver Assisted-Bathing Systems: What Is Published1 video
• ▶S-Class 3052, 3060 and 3655: Understanding Ella's Legacy Series6 videos
• ▶Soaking-Only Walk-In Tubs: No Jets, No Pumps, No Electrical1 video
• ▶Which Therapy Combinations Fit Which Tub: Hydro, Air, Microbubble, and Foot Massage by Model3 videos
• ▶Where Are Ella Tubs Made? Chicago Assembly, Testing, and Company Background3 videos
• ▶How Ella Tubs Are Built: Acrylic Shell, Fiberglass Reinforcement, and Stainless Frame3 videos
• ▶Find Your Manual, Spec Sheet, Schematic, and Drawings by Model2 videos
• ▶What Can and Cannot Be Customized on an Ella Tub: Add-Ons, Special Orders, and Fixed Features4 videos
• ▶Ella Pet Spa: Microbubble Grooming Tub Specs2 videos
• ▶Two-Seat Tubs on Video: Big4Two, Escape, Tub4Two and Companion Walkthroughs4 videos
• ▶Wheelchair Transfer Tubs on Video: Transfer26, Transfer30, Transfer32, Transfer60, TransferXXL and the Legacy S-Class 36553 videos
• ▶LayDown Tubs on Video: 30x60 and 32x72 Walkthroughs, the Glass Door, the Drain and Where the Controls Are3 videos
• ▶Stainless-Door Tubs on Video: Elite, Royal, Petite, Deluxe and Ultimate Walkthroughs5 videos
• ▶Outward U-Door Tubs on Video: Capri, Monaco, Lounger, Front Entry, Mobile, Big4One and ShaK4 videos
• ▶Ultra, Standard, Flow and S-Class on Video: Seat Heights, Soaking Depth, Thresholds and the Legacy Line4 videos
• ▶Choosing a Walk-In Tub on Video: Measuring Yourself, Doorways, Door Styles, Therapies, Hot Water and the Line Overview3 videos
• ▶Fiji 36x66 and Solo 32x60 Infusion Microbubble Alcove Bathtubs: Specs, Electrical and Warranty1 video
• ▶Legacy Ella Models: Chi OAC3252, Malibu OA3052, Tramo WT5932 and the Gel Coat Wheelchair-Access Line2 videos
• ▶Walk-In Tub or Low-Threshold Shower? Comparing Ella Options for Mobility, Space and Caregivers2 videos
• ▶Ella Transfer26 26x52: The Narrowest Wheelchair Transfer Tub, on Video2 videos
• ▶Ella Transfer30 30x52: Specs, Packages, Seat Size and Color Options2 videos
• ▶Ella Transfer32 32x52: Wide-Seat Transfer Tub With Three-System Packages3 videos
• ▶Ella Transfer60 30x60: Full-Length Transfer Tub With Dual Hydro Pumps, on Video5 videos
• ▶Ella TransferXXL 36x55: The Bariatric Transfer Tub With the Widest Seat1 video
• ▶Getting Into a Transfer Tub: Three Entry Methods and How the L-Door Is Built, on Video1 video
• ▶Ella Big4Two 36x80: The Largest Two-Seat Tub, on Video2 videos
• ▶Ella Tub4Two 32x60: The Two-Seat Tub That Fits a Standard 60 Inch Opening3 videos
• ▶Ella Companion 32x60: Two Seats Behind a Removable Stainless Steel Door2 videos
• ▶Ella Escape 36x72: The Widest-Seat Two-Person Tub2 videos
• ▶Safety Certifications on Ella Tubs and Faucets: UL, ETL, CSA and IAPMO Marks, Where the Label Is, and What They Mean for Canada1 video
• ▶Using Your Own Faucet: No-Faucet Orders, Pre-Drilled Decks, Wall-Mount Options, and Which Tubs Require a Customer-Supplied Faucet1 video
• ▶Assisted Bathing Options Compared: HomeCare 32x60 Pre-Filled Tank, HoistAssist Battery Hoist Tub, CareGiver Lay-Down With 400L Tank, and When a Transfer Tub Is Enough2 videos
• ▶Walk-In Tub Versus a Regular Bathtub: Seven Practical Differences in Entry, Seating, Fill and Drain, Water Use, Electrical, Installation and Cleaning2 videos
• ▶How to Read an Ella Spec Sheet: Actual Versus Nominal Size, Shipping Size, Occupied Versus Unoccupied Capacity, Package Jet Tables, Amp Disclaimers and Known Misprints1 video
• ▶Common Model Questions: Soakers Without Jets, Big Tubs Without Jets, Colors, Off-White Transfer Tubs, Royal Versus Ultimate, Two-Seat Doors, Inward-Only Models and Front Entry Faucet Side2 videos
• ▶Where Everything Is on the Ella Ultra: The Brochure Callout Diagram and Its Jet Count Table by Package1 video
• ▶Is My Tub Door Inward or Outward Swing, and Which Door Do I Have?1 video
• ▶Does the Ella Standard Have Dual Drains?1 video
• ▶What a UL, ETL or CSA Listing Covers and How to Read the Label on a Walk-In Tub1 video
• ▶How Ella Walk-In Tubs and Their Published Documents Have Changed: A Revisions Timeline1 video
• ▶Which Ella walk-in tub is right for me? Choosing between the tub families4 videos

Sizes, Fit & Measuring24 guidesOpen topic →

• ▶Is There a Weight Limit? Bariatric and Large-Bather Walk-In Tub Options2 videos
• ▶How Fast Does a Walk-In Tub Drain? Dual Drain Technology Explained4 videos
• ▶Left-Hand or Right-Hand? Choosing Door, Drain, and Faucet Side3 videos
• ▶Inward or Outward Swing Door: Which Should I Choose Before Ordering?4 videos
• ▶Step-In Threshold Heights by Model and How Low It Can Go2 videos
• ▶How Many Jets Does Each Ella Tub Have? Counts by Model and Package2 videos
• ▶Interior Length, Seat-to-Overflow and Seat-to-Footwell by Model: The Soaking Depth Table2 videos
• ▶How Wide Is the Door Opening? Published Door Widths, Swing Arcs and Clearance by Door Family2 videos
• ▶How Far Does the Backrest Recline? Published Backrest Angles and What Owners Say About Seating Comfort by Model2 videos
• ▶Planning the Bathroom Layout: Toilet Clearance, Corner Placement, Which Sides Can Be Open, Where the Outlet Goes and Where a Screen Mounts2 videos
• ▶Common Fit Questions: 58 Inch Openings, 48 Inch Tubs, 36 by 60 Requests, Tall or Broad Bathers, Seat Height, Doorways and Disassembly2 videos
• ▶Will the Walk-In Tub Door Clear the Toilet?1 video
• ▶Which Side Is a Left Drain Walk-In Tub?1 video
• ▶How Deep Is the Water Really in a Walk-In Tub?1 video
• ▶Low Windows and Countertops: Checking Tub Height Before You Order1 video
• ▶ADA Seat Height and Grab Bar Placement Compared With Ella Walk-In Tub Dimensions1 video
• ▶Printable Pre-Install Measuring Checklist for a Walk-In Tub1 video
• ▶Walk-in tub dimensions by model: exterior sizes, seat widths, and door types2 videos
• ▶Will it fit through my doorway? How to measure your home for a walk-in tub3 videos
• ▶Will it fit my alcove? Extension panels, end panels, and 60 inch spaces2 videos
• ▶How many gallons does each Ella walk-in tub hold? Water capacity guide1 video
• ▶How much does a walk-in tub weigh? Net, shipping, and filled weight guide2 videos
• ▶Seat sizes and soaking depth: how to measure yourself for a comfortable fit3 videos
• ▶Are Ella walk-in tubs ADA compliant? Accessibility and wheelchair answers2 videos

Showers, Panels & Accessories30 guidesOpen topic →

• ▶Installing the Shower Column Kit on Your Walk-in Tub7 videos
• ▶Installing Glass Shower Screens: Four-Fold and LayDown Screens3 videos
• ▶Installing Ella Shower Bases, the Flexible Shower Dam, and Shower Walls3 videos
• ▶Wall Panels and Surrounds for Walk-In Tubs: Acrylic 3-Panel Kits, Cultured Marble, and PVC Tiles4 videos
• ▶Ella Fast-Fill Faucets: 2-Piece vs 5-Piece, Finishes, and the Waterfall Option6 videos
• ▶Tub Colors and Hardware Finishes: White Only, Chrome Trim, and Faucet Upgrades2 videos
• ▶Swivel Tray, Seat Pillow Riser, and Seat Cushions: Which Tubs They Fit4 videos
• ▶Ella Shower Kits and Bases: Multi-Piece Showers, Roll-In Bases, and Cultured Marble3 videos
• ▶Installing an Ella One-Piece AcrylX Shower Stall: Alcove Prep, Drain Opening, Fastening and First Use1 video
• ▶Installing the 60 x 33 Three-Piece Low-Threshold Shower With Molded Seat (Liberty 24 and 36)2 videos
• ▶Installing Multi-Piece Gel Coat Showers: Barrier-Free Roll-In (BF) and Low-Threshold (SH) Units2 videos
• ▶Installing the SMC Low-Profile Shower Bases: 1 Inch Reversible Linear Drain and Barrier-Free Linear-Drain Bases1 video
• ▶Installing SMC Shower Niches and Soap Dishes1 video
• ▶Installing Framed Sliding Shower Doors and the Tidy Two-Panel Bath Screen2 videos
• ▶Ella Shower Stalls Compared: One-Piece AcrylX E-Series, Three-Piece 60x33 Molded Seat, and the Legacy ESM Gel Coat Stalls1 video
• ▶Shower Base Sizes and Thresholds Compared: AcrylX Barrier-Free, SMC Linear-Drain, Molded-Seat and Cultured Marble Bases2 videos
• ▶Wall Kit Sizes at a Glance: SMC Subway Kits, Acrylic Surrounds, 3-Panel Kits, Wall Liners, Cultured Marble and Grout-Free Tiles2 videos
• ▶The Waterfall Wall-Mount Faucet: Installation Overview, Slider Bar, Finishes and Fill Expectations2 videos
• ▶Installing the Wall-Mounted Hand Shower Slider Bar and the Extension Coupler So Nothing Leaks Behind the Tub2 videos
• ▶Installing Shower Seats, Folding Benches, the Fold-Up Chair, Teak Seat, Grab Bar Shelf and the Caregiver Curtain Rod1 video
• ▶Installing the SMC 12-Piece Wall Kit, Acrylic Tub Surrounds, the 3-Panel Kit, Tongue-and-Groove Wall Tiles and Palisade Vinyl Tiles2 videos
• ▶Glass Door and Screen Options Beyond the 4-Fold: Sliding Doors, the Tidy Screen, the LayDown Bi-Fold and the Primo Door3 videos
• ▶Shower Doors, Seats, Benches, Grab Bar Sets, Niches, Soap Dishes and Acrylic Trim: Sizes, Capacities and Finishes1 video
• ▶Custom-Size Shower Bases: Size Ranges, Threshold Options, Drain Placement Rules, Construction, and How to Request One2 videos
• ▶Every Accessory Video in One Place: Swivel Tray, 4-Fold Screen, Shower Column, Slide Bar, Waterfall Faucet, Faucet Options, Pillows, Cushions, Heated Seat, Aromatherapy, Extension Panels and Tile Flange11 videos
• ▶Every Shower Video in One Place: Low-Threshold and Barrier-Free Installs, the Shower Dam, Shower Bases, Cultured Marble Walls, CNC Wall Kits and Grout-Free PVC Tile8 videos
• ▶Common Questions About Showering Add-Ons and Accessories: 4-Fold Screen Fit, Full-Length Screens, Rain Heads, Two-Seat Shower Heads, Slide Bars, Samples, Windows and Swivel Tray Fit2 videos
• ▶The Four-Fold Bath Screen Printed Manual: Parts Supplied, Loose Fittings, Tools and the Eleven Numbered Steps1 video
• ▶Why Does My Shower Column Drip After I Shut It Off?1 video
• ▶Why Does My Shower Screen Gasket Have a Gap and Spray Water?1 video

Installation & Leveling36 guidesOpen topic →

• ▶Who Installs My Walk-in Tub? Hiring a Licensed Contractor and How Ella Supports Them2 videos
• ▶Tile Flange, Caulking, and Finishing the Walls Around Your Walk-In Tub3 videos
• ▶Can the Tub Be Freestanding? Exposed Ends, Second End Panels, and Knee Walls1 video
• ▶Installing in Mobile Homes, Condos, Upper Floors, and on Concrete Slabs2 videos
• ▶Installing It Yourself: What DIY Owners Must Do to Keep Support and Warranty2 videos
• ▶Installing the 2-Piece and 5-Piece Fast-Fill Faucets and Hand Shower3 videos
• ▶Grab Bars: What Is Included, Installing the Deck-Mount Bar, and Add-On Wall Bars1 video
• ▶Planning Service Access: Front Aprons, Access Panels, and Why You Must Not Insulate Around the Tub2 videos
• ▶Lowering the Tub: Below-Subfloor Drains, 3 Inch Thresholds, and What It Does to the Warranty1 video
• ▶Every Installation Video in One Place: Delivery, Leveling, Drains, Electrical, Panels, Flange, Faucets and Screens4 videos
• ▶Common Installation Questions: Tile Order, Leveling Legs, Subfloor, Panels, Drain Size and the Outdoor Test2 videos
• ▶Installing the Standard, Standard60, Zen, Zen60 and Flow: Single Drain, Front Legs Screwed Down, the Push-Control Air Pipe, the Side-Panel Cut and the Economy Extension Kit1 video
• ▶Installing the HomeCare 32x60 Assisted-Bathing Tub: Faucet Spout Through the Deck, Tank Drain Tee, Supply Lines, Grey and Black Cords, and the Sensor Logic to Test1 video
• ▶The Glue-Up Tile Flange Kit: What Is in the Box, Which Length to Choose, Which Colored Side Faces Out, and Whether It Goes On Before or After Drywall1 video
• ▶What Is in the Crate: Loose Parts, Panels, Supply Lines, Drain Caps and Documents to Account for Before the Installer Starts2 videos
• ▶Before Your Installer Leaves: The 16 Checks Explained in Plain Language and Why Each One Protects Your Warranty2 videos
• ▶Installing the Two-Seat Family, Part 1: Delivery, Toe Kick Plates, Water Test and Leveling (Tub4Two, Companion, Escape, Big4Two)1 video
• ▶Installing the LayDown Tubs, Part 1: Delivery, Placement, Leveling and the Glass Door (30x60 and 32x72)1 video
• ▶Installing the Standard, Zen and Flow: The Owner's Manual Sequence Page by Page, With the Single Drain, Front Legs and Side Panel Cut1 video
• ▶Installing the Stainless Steel Inward-Swing Family, Part 1: Delivery, Moving, Water Test and Leveling (Elite, Petite, Royal, Deluxe, Ultimate)1 video
• ▶Installing the Stainless Steel Inward-Swing Family, Part 2: Drains, Faucet, Electrical, Grab Bar, Extension Kit, Door Check and Wall Finishing1 video
• ▶Installing the Ella Ultra: The Owner's Manual Sequence From Crate to Finished Wall1 video
• ▶Installing the U-Shape Outward-Swing Family, Part 1: Delivery, Door Clearance, Water Test and Leveling (Capri, Monaco, Front Entry, Mobile, Lounger, Shak, Big4One)1 video
• ▶Installing the U-Shape Outward-Swing Family, Part 2: Drains, Faucet, Electrical, Grab Bar, the Capri and Monaco Extension Kit, Door Check and Walls1 video
• ▶Installing the Transfer Family, Part 1: Delivery, Wheelchair Approach Space, Water Test and Leveling (Transfer26, 30, 32, 60, XXL)1 video
• ▶Loose Air Lines Under the Rim: Hydro Breathers and the Microbubble Prime Port1 video
• ▶Why Does the Pump Turn On as Soon as the Tub Is Plugged In?1 video
• ▶Why Doesn't the Extension Panel Attach on the Faucet Side?1 video
• ▶Walk-In Tub Weight and Floor Loading Explained: Tub, Water and Bather Together1 video
• ▶Printable Installer Handoff Test Checklist1 video
• ▶What you need before installing your Ella walk-in tub: a planning checklist2 videos
• ▶Delivery day: inspecting, moving, and preparing your walk-in tub the right way2 videos
• ▶Leveling your walk-in tub: why every leg must touch the floor before anything else3 videos
• ▶Extension panels and filler kits: fitting your walk-in tub into a 60 inch alcove3 videos
• ▶The pre-installation water test: catch leaks before your walls are finished2 videos
• ▶Installation choices that affect your warranty and how to keep coverage intact1 video

Plumbing & Electrical19 guidesOpen topic →

• ▶What Size Water Heater Do I Need for My Walk-in Tub?1 video
• ▶Which Cord Plugs Where: Identifying Control Boxes, Cords, and Air Tubes After Installation4 videos
• ▶Water Supply Lines, Shut-Off Valves, and Pipe Size for a Fast Fill1 video
• ▶Common Electrical Questions: 15 or 20 Amps, One Circuit or Two, GFCI at the Outlet or the Breaker, Cord Labels and Diagrams3 videos
• ▶Connecting the 2 Inch Tub Drain to 1.5 Inch House Plumbing, and the Straight-Down Exit for the LayDown Brass Drain1 video
• ▶Where to Put the Outlet: Seat-Side Placement, Cord Reach, the 20 Amp Receptacle, GFCI Under the Tub, and the Three Foot Rule1 video
• ▶Common Plumbing Questions: One P-Trap or Two, Y Versus T, Center Drains, Drain to the Floor, Supply Threads and No Drain Pump2 videos
• ▶Which Cord Plugs In Where on My Walk-In Tub?1 video
• ▶Why Did the Drain Elbow Crack and What Replaces It?1 video
• ▶Why Doesn't the Overflow on My Tub Drain?1 video
• ▶My House Drain Is 1.5 Inches. Will the 2 Inch Tub Drain Work?1 video
• ▶Why Does the GFCI Trip When the Jets Turn On?1 video
• ▶Why Does My Hot Water Run Out Before the Tub Is Full?1 video
• ▶Why Is the Supply Line Leaking at the Nut?1 video
• ▶Why Does the Mixing Valve Cross Hot and Cold When the Tub Is Off?1 video
• ▶How Many GFCI Circuits Does My Walk-In Tub Need?1 video
• ▶NEC Article 680 and GFCI Dedicated-Circuit Rules Explained for a Walk-In Tub1 video
• ▶Electrical requirements by model: dedicated GFCI circuits for your walk-in tub2 videos
• ▶Plumbing and drain configurations: connecting your walk-in tub to the house drain3 videos

Door & Seal26 guidesOpen topic →

• ▶Which Door Does My Ella Tub Have? S-Shape, U-Shape, L-Shape, and Stainless Steel Doors by Model2 videos
• ▶Planning Floor Space for the Outward-Swing Door: The 165 Degree Swing Envelope3 videos
• ▶Operating and Caring for the LayDown Tempered Glass Door2 videos
• ▶Cracked, Damaged, or Sagging Door: Adjustment and Replacement Options2 videos
• ▶Why the Door Will Not Open Until the Tub Drains, and Can It Open Accidentally?2 videos
• ▶L-Shape Transfer Door Pins Do Not Line Up or the Striker Plate Is Loose: Pin Adjustment and Replacement3 videos
• ▶Common Questions About Walk-In Tub Door Seals2 videos
• ▶Video Guide: Installing a Replacement Door Seal, Including the LayDown Glass Door2 videos
• ▶Every Ella Door Video in One Place: Seals, Handles, Latches, Alignment and Replacement by Door Family18 videos
• ▶Video Guide: Adjusting the Door Handle Lock Nut and the Hinge After Someone Leaned on the Door3 videos
• ▶Why Does My Tub Door Still Leak After I Caulked the Seal?1 video
• ▶Can My Walk-In Tub Door Be Changed to Swing the Other Way?1 video
• ▶Is It Normal for Water to Sit in the Door Frame After Draining?1 video
• ▶Why Does My Walk-In Tub Door Leak at the Bottom?1 video
• ▶Why Does the Door Gasket Pop Out Every Time I Shut the Door?1 video
• ▶Why Is My Walk-In Tub Door So Hard to Close?1 video
• ▶Why Is the Locking Handle on My Tub Door Too Tight to Move?1 video
• ▶How to Open and Close the Inward-Swing Acrylic Door on Standard, Zen, and Flow Tubs2 videos
• ▶Using Your Stainless Steel Inward-Swing Door: Opening, Closing, and Handle Adjustment4 videos
• ▶How the Outward-Swing U-Shape Door Works: Closing, Locking, and Handle Care4 videos
• ▶Operating the L-Shape Transfer Door: Front Handle, Closing, and Wheelchair Entry3 videos
• ▶Door latch or handle trouble: correct handle installation, alignment, and replacements4 videos
• ▶My Door Rubs the Frame When It Closes: Fixing Tub Bow with the Leveling Legs2 videos
• ▶Caring for Your Door Seal: Cleaning, Reseating, and Replacing the Gasket2 videos
• ▶Door seal or gasket looks worn, loose, or leaks: care, repair, and replacement2 videos
• ▶Water at the Door: What to Check First and Why You Should Never Lean on the Door2 videos

Troubleshooting & Repairs34 guidesOpen topic →

• ▶Pump or Massage System Not Working: Connections, Relay Switch, and What to Check First3 videos
• ▶How to Reset Your Walk-In Tub Control Box Step by Step3 videos
• ▶Adjusting Jet Pressure, Foot Jet Nozzles, and a Stiff Intensity Control Dial3 videos
• ▶Hand Shower Problems: Stuck Diverter, Hose Replacement, and the Wall-Mount Leak Kit2 videos
• ▶Tub Drains Slowly, Will Not Drain, or Loses Water: What to Check1 video
• ▶Breaker or GFCI Keeps Tripping: Circuit Sizing, Component Loads, and When to Stop Using the Tub2 videos
• ▶Microbubble System Not Working: Buzzing, No Cloudiness, Big Bubbles, and the Pressure Tank2 videos
• ▶Water Comes Out of the Wrong Outlet or Will Not Switch Back: Diverter Valves, a Stuck 2-Piece Button and Replacements1 video
• ▶Leak at the Drain Elbow or Drain Pipe: Overtightening, Standard PVC Fittings and Replacement Assemblies1 video
• ▶Blue Control Box Has No Power Light, or the Air Pump Runs Constantly: Diagnosis, Replacement and Returning the Old Box3 videos
• ▶Water Under or Behind the Tub: Finding the Source at Unions, Air Fittings, the Hand Shower, Drain Elbow and Supply Lines2 videos
• ▶Shower Column Drips After Shutoff, Deck Hole Size, Connector Rods and Replacement Column Sections2 videos
• ▶Every Repair Video in One Place: Drains, Faucets, TCV, Buttons, Control Boxes, Touchpads, Doors and Ozone25 videos
• ▶5-Piece Faucet: Water Keeps Flowing With the Valve Off, Low Pressure, Handle Replacements and Finish Options2 videos
• ▶Hand Shower Leaks at the Head or Deck: Hose Orientation, the Blue Check Valve, Washers and a Loose Mount Base1 video
• ▶Nothing Works After a Storm or Power Outage: Breaker, GFCI Under the Tub, the Control Box, and Why Motors Have No Reset Button2 videos
• ▶HomeCare 32x60 Troubleshooting: Tank Will Not Fill, Will Not Inject, Drains on Its Own, and What the Keypad Lights Mean1 video
• ▶Two-Seat Tub: Only One Side Massages, One Heated Seat Is Cold, or One Foot Well Has No Jets1 video
• ▶Troubleshooting Start Here: Match Your Symptom to the First Check and the Right Article2 videos
• ▶Water Inside the Air Blower: The Check Valve in the Air Manifold1 video
• ▶Why Won't the Drain Open When I Turn the Handle?1 video
• ▶Why Did the Jets on My Walk-In Tub Stop Working?1 video
• ▶Why Did My Foot Jets Stop Working?1 video
• ▶Why Won't the Air or Pump Shut Off, and Is Flipping the Breaker Okay?1 video
• ▶Why Do None of the Buttons Work Even Though the Tub Has Power?1 video
• ▶Why Does Nothing on My Tub Work After a Storm or Power Outage?1 video
• ▶Why Is My Tub's Temperature Control Stuck or Not Changing the Water Temperature?1 video
• ▶Why Does My Tub Faucet Drip Constantly and How Do I Fix It?1 video
• ▶Why Won't the Diverter Switch to the Hand Shower?1 video
• ▶Why Won't My Chromatherapy Light Turn On?1 video
• ▶My drain will not open or close: replacing the drain cable and adjusting drain height2 videos
• ▶Temperature control valve (TCV) stuck or not mixing: cleaning and cartridge replacement2 videos
• ▶Touchpad or push button controls not responding: checks, repair, and replacement2 videos
• ▶Faucet drips or the handle feels stiff: replacing your faucet cartridge step by step2 videos

Replacement Parts26 guidesOpen topic →

• ▶End Panels, Extension Panels, and Aprons: Getting the Right Replacement Panel3 videos
• ▶Drain Plugs, Plug Stems, Drain Gaskets and Hair Catchers: Adjusting, Replacing and Keeping Them Out of the Drain2 videos
• ▶Push-Button Air Hoses: Which Port on the Blue Box, Reconnecting a Hose That Pops Off, Red Hoses, Sealing and Replacing a Button3 videos
• ▶Is My Tub an Ella? Identifying the Brand and Model From Labels, Doors and Faucets Before Ordering Parts2 videos
• ▶Replacing an Older TCV: 1/2 Inch vs 3/4 Inch Supply Inputs, the Hidden Deck-Plate Screw, the Governor Button and What Is Supplied2 videos
• ▶Replacement Parts for Glass Shower Screens and Doors: Gaskets, Glass Panels, Silicone Protectors and How Doors Ship1 video
• ▶Common Questions About Replacement Parts: Parts Lists, Diagrams, Photos, Addresses and Old-Part Returns1 video
• ▶Parts and Support for Older or Discontinued Ella Tubs: Legacy TCVs, Faucets, Doors, Drains and Controllers2 videos
• ▶Air Jet Covers, Jet Faces, Tubing and Connectors: What Can Be Replaced and What Cannot Be Added Later2 videos
• ▶Who Services an Installed Ella Tub? Parts From Ella, Labor From a Local Pro, and What to Do When the Installer or Dealer Is Gone1 video
• ▶Reading Your Invoice and Label: Model Names, SKU Suffixes, Legacy Model Numbers and Common Part Codes Explained1 video
• ▶What Do I Do If My Walk-In Tub Door Handle Broke Off?1 video
• ▶Can I Get a New Door If My Tub Door Cracked at the Bottom?1 video
• ▶What If a Piece of My Drain Stopper Went Down the Drain?1 video
• ▶What Do I Do If a Push Button Fell Through Into the Tub?1 video
• ▶Why Does My Hand Shower Head Spray Out the Side and Can I Replace Just the Head?1 video
• ▶Why Does My Faucet Handle Keep Falling Off?1 video
• ▶Rats Chewed the Tubing Under My Tub. Can It Be Replaced?1 video
• ▶Why Are the Caps on My Jets Falling Off and Can I Replace Them?1 video
• ▶Does Ella's Bubbles Sell Replacement Parts for Walk-In Tubs?1 video
• ▶My Tub Is a Different Brand. Will Ella's Bubbles Parts Fit?1 video
• ▶Are Parts Still Available for My Older Ella Tub?1 video
• ▶Where Do I Get the White Screw Caps and Trim for the Front Panel?1 video
• ▶Headrest and pillow suction cups: attaching them securely and getting replacements4 videos
• ▶Where to find your walk-in tub model and serial numbers1 video
• ▶How to order replacement parts for your Ella walk-in tub1 video

Maintenance & Cleaning22 guidesOpen topic →

• ▶Before Your First Bath: The Initial Vinegar Flush and First-Use Checklist1 video
• ▶Disconnecting or Servicing the Ozone Generator on Your Walk-in Tub1 video
• ▶Scratches, Scuffs, or Discoloration on the Acrylic: Surface Care and Touch-Up Kits2 videos
• ▶Hard Water and Your Tub: Protecting the TCV with an Inline Filter and Preventing Mineral Damage1 video
• ▶Black Flakes, Brown Slime, or Debris Coming From the Jets: Cleaning Steps That Work1 video
• ▶Cleaning the Glass Shower Screen, Stainless Door, and Chrome Fixtures1 video
• ▶My Tub Looks Pink, Yellow or Stained: What Is Published, What to Try and What to Send the Team1 video
• ▶Every Cleaning and Sanitation Video in One Place9 videos
• ▶Caring for Ella Showers: AcrylX Stalls, Gel Coat Units, SMC Bases, Niches, Teak Seats and the Flexible Dam1 video
• ▶Pet Spa Owner's Guide: Carrying, Drain Backnut, Never Step on an Open Drain, GFCI, Indoor Use and Cleaning2 videos
• ▶Common Maintenance Questions: Flush Frequency, Bleach, Hair Catchers, Chrome Spots, Humming and an Unused Tub2 videos
• ▶Your First Week With a New Ella Walk-In Tub: A Ten-Item Owner Checklist From Activation to the First Flush2 videos
• ▶Can I Use Epsom Salts, Bath Bombs or Bubble Bath in My Walk-In Tub?1 video
• ▶How Do I Clean the Jet Lines on My Walk-In Tub?1 video
• ▶How Do I Start Using a Walk-In Tub That Sat Unused for Years?1 video
• ▶My Door Seal Is Sticky. What Can I Clean or Lubricate It With?1 video
• ▶How to clean and maintain your Ella walk-in tub, month by month2 videos
• ▶Which cleaners are safe for my walk-in tub, and which chemicals should I avoid?1 video
• ▶Can I use Epsom salts, bath bombs, bubble bath, or oils in my walk-in tub?1 video
• ▶What is ozone sanitation, and is the light humming noise from my tub normal?1 video
• ▶Why did my tub turn on by itself? Understanding the Auto-Purge air cleaning cycle2 videos
• ▶Caring for your walk-in tub door seal so it stays watertight for years2 videos

Therapies & Operation41 guidesOpen topic →

• ▶Can I Shower in a Walk-In Tub? Hand Showers, Shower Columns, and Screens3 videos
• ▶Infusion Microbubble Therapy: What It Does and Which Tubs Offer It3 videos
• ▶Light Chromatherapy: Using the LED Colors and Fixing a Light That Will Not Turn On4 videos
• ▶Independent Foot Massage: A Foot Spa Without Filling the Whole Tub4 videos
• ▶Push Button Controls vs the Digital Touchpad: Operating Every Deck Control4 videos
• ▶The Thermostatic Control Valve (Anti-Scald): Which Faucets Have It, Its Setting, and Water-Heater Advice2 videos
• ▶How Much Water Before Turning On the Jets: Fill Levels for Hydro, Air, Foot, and Microbubble2 videos
• ▶How to Take a Bath in Your Walk-In Tub: The Sequence From Stepping In to Stepping Out2 videos
• ▶Adding Infusion Microbubble Therapy to a Conventional Bathtub: The Universal Installation Kit and the NuWhirl Install Guides1 video
• ▶Every Therapy and Control Video in One Place: Air, Hydro, Foot Massage, Microbubble, Heated Seat, Lights and Controls18 videos
• ▶Common Questions About Operating Your Walk-In Tub2 videos
• ▶Common Questions About Ella Hydrogen Therapy: PPB and PPM, How It Is Generated, Which Tubs Can Have It and the Test Video2 videos
• ▶Bidet Jets and Where the Air Jets Sit: Upper, Lower and Bidet Positions by Family2 videos
• ▶Will I Get Cold While the Tub Fills or Drains? The Most Common Question, Answered on Video2 videos
• ▶The Aromatherapy Canister: How It Works, What Goes In It, How It Is Plumbed and Which Tubs Can Have It1 video
• ▶Warm-Water Bathing Guidelines: Temperature, Duration, Arthritis, Circulation and Skin (Not Medical Advice)2 videos
• ▶Hums, Clicks, Whooshes and Buzzes: The Sounds an Ella Walk-In Tub Makes and Which Ones Are Normal2 videos
• ▶What Comes With Each Therapy Package: Pumps, In-Line Heater, Ozone, Auto Purge, LED, Dials, Pressure Tank and Controls at a Glance2 videos
• ▶Common Questions About Choosing Therapies: Hydro or Air for Muscle Tension, Foot Massage Versus Microbubble, Fewer Jets, and Whether Ozone Is a Therapy2 videos
• ▶What the Air + Hydro Component Diagram Shows: Blower, Hydro Pump, Control Box Loads, Heater, Ozone and LED on One Dedicated Line1 video
• ▶What the Two-Seat Full Package Schematic Shows: Two Foot Pumps, Two HSB Boxes and Three Dedicated Lines (Companion, Escape, Tub4Two, Big4Two)1 video
• ▶What the Hydro + Hydro Foot Schematic Shows: Two Hydro Pumps, Two Dials, the Heater in the Foot Loop and Two Dedicated Lines1 video
• ▶Why Did My Walk-In Tub Turn On by Itself?1 video
• ▶Why Does My Air Massage Stay on One Speed?1 video
• ▶What Do I Do If My Walk-In Tub Jets Are Too Strong?1 video
• ▶Why Doesn't the Water Stay Hot and Why Do the Jets Blow Cold?1 video
• ▶Why Isn't My Heated Seat Working?1 video
• ▶What Does This Button on My Walk-In Tub Do?1 video
• ▶Why Is There a Metallic Smell When the Jets Run?1 video
• ▶Arthritis and Operating a Walk-In Tub With Limited Grip: Handles, Buttons, Drains and Warm Water1 video
• ▶Walk-In Tub Water Temperature by Condition: A Reference Table (Not Medical Advice)1 video
• ▶A Caregiver-Assisted Bathing Routine in a Walk-In Tub, Step by Step1 video
• ▶Transfer Techniques by Walk-In Tub Door Type: What Each Door Allows a Caregiver to Do1 video
• ▶Bariatric Bathing in a Walk-In Tub: Fit, Doors, Floor Loading and Caregiver Help1 video
• ▶Printable First Bath Checklist for a New Walk-In Tub1 video
• ▶Hydro massage vs air massage: what each system does and how to use the controls4 videos
• ▶My walk-in tub turned on by itself: the air massage Auto-Purge is normal2 videos
• ▶Does the in-line water heater warm up my bath? What it does and does not do3 videos
• ▶H2 microbubble therapy on the Standard60: setup, distilled water, and what to expect2 videos
• ▶How the optional heated seat and backrest works, and why it turns off after 20 minutes2 videos
• ▶How fast will my walk-in tub fill? Fast-fill faucet expectations and operation4 videos

Ordering, Shipping & Delivery32 guidesOpen topic →

• ▶Financing Your Walk-In Tub: How to Apply and What to Expect1 video
• ▶Will Medicare, Insurance, or the VA Pay for My Walk-In Tub?1 video
• ▶Veteran and Senior Discounts, Promotions, and the Lowest Price Match Guarantee1 video
• ▶Ordering From Canada, Alaska, Hawaii, or Internationally1 video
• ▶Can I See a Walk-In Tub in Person? Showroom Visits and Live Video Tours4 videos
• ▶How Ella Pricing Works: What the Web Price Includes and What Changes It1 video
• ▶How Shipping Is Quoted: Weight, Distance, Liftgate Delivery, and Accessory Shipping1 video
• ▶What Installation Involves, How Long It Takes, and What Drives the Cost1 video
• ▶Clearance and Warehouse Tubs: What Is Different, What Is Final, and What Warranty Applies1 video
• ▶Buying Through Home Depot, Amazon, or Menards vs Direct From Ella2 videos
• ▶Becoming an Ella Dealer, Joining the Installer Network, and Contractor Pricing2 videos
• ▶Placing Your Order: Online Checkout, Proposals, Phone Orders, and Fixing Cart Errors1 video
• ▶Where Is My Replacement Part? Tracking, What Support Can See, Faster Options, PO Boxes and Canada1 video
• ▶Common Buying Questions and Who Answers Them: Cost, Configurations, Availability, Timing, Retailers and Promotions1 video
• ▶Ordering Parts as a Dealer, Plumbing Wholesaler or Contractor: Purchase Orders, Documentation and Installer Support1 video
• ▶Bought Through Home Depot, Menards, Amazon or Another Retailer? How Support, Parts and Warranty Work1 video
• ▶How to Reach Ella's Bubbles Support: Hours, Location, the Ticket Form, the Phone Line, Live Chat and What to Have Ready1 video
• ▶Video Tour: How Your Tub Is Assembled, Tested, Packed and Shipped From Chicago3 videos
• ▶Booking a Live Video Tour of the Chicago Facility: How It Works, Which Apps Work, and What to Do If the Link Never Arrives1 video
• ▶Seeing an Ella Tub Near You: The South Florida Mobile Showroom, Dealer Display Units, and Why Most Owners Choose From Video1 video
• ▶In Stock, Built to Order, Preorder and Backorder: What Those Words Mean for a Walk-In Tub Order1 video
• ▶Parts Are Missing From the Crate. What Do I Do?1 video
• ▶My Walk-In Tub Arrived Damaged. What Should I Do?1 video
• ▶Where Is My Replacement Part?1 video
• ▶The Wrong Drain Side Was Shipped. How Do I Return It?1 video
• ▶I Left Reviews but Cannot Claim the Free Accessory. What Now?1 video
• ▶My Order Has Not Arrived and Nobody Called. What Should I Do?1 video
• ▶I just placed my walk-in tub order, what happens next?2 videos
• ▶How your walk-in tub ships and how to prepare for delivery day1 video
• ▶Your walk-in tub has arrived, how to inspect the delivery before signing1 video
• ▶My order arrived damaged, how do I file a freight damage claim?1 video
• ▶Can I return my walk-in tub? The 30-day return policy explained1 video

Warranty & Registration19 guidesOpen topic →

• ▶Does Ella Send a Technician? Parts, Labor, and Free Lifetime Tech Support Explained1 video
• ▶Warranty Exceptions: The TCV One-Year Warranty, Non-Ella Faucets, and Water-Quality Damage1 video
• ▶Bought Through a Dealer or Installer? How Your Ella Warranty Works1 video
• ▶Warranty Coverage for Ella Shower Bases: 30-Year Limited Terms and the 10-Day Claim Window1 video
• ▶New to a Home With an Ella Tub? A First-Week Guide for Second Owners2 videos
• ▶Warranty Terms for Showers, Shower Doors, Seats, Faucets, Alcove Tubs and the Pet Spa: What Each Published Document Says1 video
• ▶My Older Manual Says 5 Years on Pumps or 3 Years on Components: Which Warranty Applies?1 video
• ▶Defect or Wear and Tear? Examples of How Support Evaluates Common Part Requests1 video
• ▶Common Warranty Questions: Dealer Purchases, Labor, the TCV, Activation, Second Owners, Older Manuals and Wear1 video
• ▶What Happens After a Warranty Part Is Approved: Testing, Where It Ships, Return Labels and What to Keep2 videos
• ▶Claiming the Free Accessory for Sharing Your Story: Warranty Activation First, Any Two Reviews, and What to Do When the Upload Fails1 video
• ▶Warranty Activation Troubleshooting: QR Code Will Not Scan, the Old Register Link, Form Errors, Missing Serial Numbers and Repeat Reminders1 video
• ▶Where Do I Find the Serial Number on My Walk-In Tub?1 video
• ▶How do I activate my Ella's Bubbles walk-in tub warranty?2 videos
• ▶What does the Ella's Bubbles Lifetime Limited Warranty cover?1 video
• ▶Is my walk-in tub warranty transferable if I move or sell my home?1 video
• ▶What can void my Ella's Bubbles walk-in tub warranty?2 videos
• ▶How do I start a warranty claim for my Ella walk-in tub?1 video
• ▶My tub arrived damaged. What should I do in the first 48 hours?2 videos