Fast, Safe Shipping & Hassle-Free Returns | Ella’s Bubbles Walk-In Tubs

after you finalize the purchase of your tub our process begins of assembly testing packing and then shipping the best walk-in tub in the industry to you the production facility right here in the United States then Begins the construction of your walk-in top well-trained Craftsmen assemble your tub with the highest standard of quality after assembly your tub is rigorously tested and inspected to make sure your tub is leak free and all the pumps and motors are running perfectly from there your tub is thoroughly cleaned and inspected small items like drains handles and other potentially fragile items are categorized accounted for and individually wrapped boxed and then placed in your tub or placed under the frame your tub is wrapped in plastic and then bubble wrapped for more shipping protection after double checking the invoice and bill of lading your walk-in tub is boxed in a wooden crate or an extra strong reinforced cardboard container and then shipped to you when you receive your tub make a visual inspection of the shipping crate sometimes there are some scuffs and some light scrapes on the container this is normal and not out of the ordinary the shipping container is designed to absorb damage and will protect your tub you should still document these scuffs and scrapes on your phone and notate them on your invoice just in case if your crate is severely damaged and you suspect product damage you can reject the delivery call us immediately at 800-480-6850 to discuss your issue we will need detailed information including copies of the bill of lading invoice and photos documenting the damage if the packing appears slightly damaged on the outside but no damage to the product hunt crate and thoroughly inspect your tub check surfaces and all connections if damage is discovered after unpacking again call us immediately to discuss the issue we will need photos of the damage and copies of your invoice and bill of lading keep in mind that smaller pieces that may be damaged can be replaced returning the entire tub may not be necessary before your tub is moved into your home the side panels and aprons must be removed to prevent any damage or breakage LS is therefore not responsible for damages to panels and aprons if not removed before installation remember you have five business days after receiving your shipments to notify us of any damage or missing parts please visit our website for full details on our shipping policy