Where to Find the Serial Number on Your Ella Walk-In Tub

The serial number of an Ella walk-in tub is on the label behind the large magnetic access panel, the panel next to the door. A second copy of the serial number is on the back wall side of the tub shell. The serial number is also included in the shipping and tracking information sent when the tub leaves the warehouse, so it may already be in your order emails or your installer's paperwork. Keep it with your sales receipt, because both are needed to activate the warranty and to file any warranty claim.

Where to Look

1. Locate the large access panel on the front of the tub next to the door. It is held on by magnets, so pull it straight off; no tools are needed.
2. Look on the inside of that panel area for the serial number tag.
3. If the tag is hard to read or the panel side is closed in by cabinetry, check the back wall side of the tub, where the serial number is repeated.
4. If the tub is fully enclosed and neither spot can be reached, look at the shipment confirmation and tracking message from when the tub shipped, which lists the serial number for the unit.

Reading the Serial Tag

The tag carries two sets of numbers. The first set is the manufacture date of the tub, and the second set is the unit's own serial number. Every tub has its own serial number, and the factory's quality-control records are kept by serial number, so it is the number the support team asks for on every request. Serial formats vary, and some begin with a letter, so copy the serial number exactly as printed.

Serial Number Versus Model Number

The serial number and the model number are different things and are often confused. The model number, sometimes called the SKU, identifies the model and configuration, for example the tub style, size, therapy package, and door side, and it is shared by every tub built in that configuration. The serial number is unique to your tub. Your model number appears on your proposal or invoice. The warranty activation form asks for both, along with the purchase date; see what the warranty activation form is.

If You Cannot Find It at All

When a contractor or dealer placed the order for you, the details may never have been handed over. The support team can look up the model number, serial number, and purchase date from the order record. Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and give the name the order was placed under, the installation address, and the approximate purchase date. Dealers who register on behalf of a customer should follow activating the warranty in your customer's name.

What the Serial Number Is Used for

Warranty activation requires the completed form, signed by you and your installer, together with a copy of the sales receipt; the steps are in how to activate your warranty. A warranty claim requires the serial number, photos of the part, and a description of the problem, and coverage is confirmed by the team; see is this covered under my warranty. The serial number is also how the team matches replacement parts such as a door to the exact tub; see ordering a complete replacement door.

Related Guides

• What Is the Serial Number Label on an Ella Walk-In Tub?
• Where to find your walk-in tub model and serial numbers
• Reading Your Invoice and Label: Model Names, SKU Suffixes, Legacy Model Numbers and Common Part Codes Explained

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Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.