Is Ella the Same Company as Ella's Bubbles?

Yes, Ella and Ella's Bubbles are the same company. Ella's Bubbles is the full name of the manufacturer, and Ella is the short form used for the company, its products and its trade partners, which is why you will read about an Ella walk-in tub, an Ella shower base or an Ella dealer while the website itself is ellasbubbles.com. Ella's Bubbles Walk-In Tubs: A General Overview introduces the company, and this page explains where each name shows up and how to tell the manufacturer apart from the independent dealers and installers who sell and install its tubs.

Who Ella's Bubbles Is

Ella's Bubbles was founded in 2005 and is a family-owned, Chicago-based OEM manufacturer of acrylic walk-in tubs, with multiple partnership production facilities. Products are assembled and jetted at the company's facility in Chicago, and dealers and their clients can visit the Chicago showroom in person or join a live video tour for a closer look at the product line. The company ships its walk-in tubs and walk-in showers nationwide, so customers across the country can receive an Ella's Bubbles product regardless of where they live, and its products are now available for dropship around the globe through an international partner program. The line covers more than 28 walk-in tub models, customizable for small, extra large and super tall users, including tubs built for a longer soak lying down and two-seat luxury tubs for a larger bathing space. On the shower side, Ella's Bubbles makes wheelchair roll-in shower pans in 30x60, 32x60 and 36x60 inch sizes, seamless no-step-over bases, custom acrylic shower bases and a three-piece acrylic wall system measuring 40 by 60 by 98 inches high.

Where You Will See the Short Name

Once you know both names belong to the same manufacturer, the short form is easy to place. It appears on products, on trade materials and on the company's own channels.

• Products: an Ella walk-in tub, an Ella shower kit, Ella tubs made in Chicago. The individual model names sit under the Ella name.
• Trade partners: an Ella dealer, the Ella dealer program, the Ella catalog, the contractor portal on the Ella's Bubbles website, and Ella Sync, a feature the team can set up so a dealer's website carries Ella product content.
• Company channels: ellasbubbles.com, the support desk at ellasbubbles.com/support, the phone line at (800) 480-6850, and the warranty activation form linked at the bottom of every page of the site.

Whichever form you meet, it points to the same Chicago manufacturer. The full name is what appears in the website address, on the warranty paperwork and at the support desk, and the short name is simply the everyday way of referring to the brand and its products.

Dealers, Distributors and Installers Are Separate Businesses

Much of the confusion comes from how the tubs reach a bathroom. Ella's Bubbles works with three kinds of trade partners: dealers who re-sell Ella products and often install them in their territory, independent installers who receive customer referrals from Ella's network, and contractors who buy tubs for their own clients' projects. The contact page also describes distributors, who purchase and stock product. Each is its own company. A dealer applies through the Become a Dealer section of ellasbubbles.com, and Becoming an Ella Dealer, Joining the Installer Network, and Contractor Pricing describes the three application paths. Once approved, a dealer can present the product line with brochures, showroom resources and trade show banners that carry the dealer's own information, as the Ella's Bubbles Dealer Program page explains. The team will even edit the current catalog with a dealer's company name, website, phone number and address, so a brochure that names a local company on its cover can still be the Ella's Bubbles catalog. Personalized Dealer Catalogs and Print-Ready Brochure Files shows how that works.

Two consequences follow. Ella's Bubbles does not perform installations anywhere and does not send technicians, so the labor in your bathroom is done by a local licensed contractor, whether that contractor is a dealer's crew or someone you hire. And the warranty is the manufacturer's own: parts ship under Ella's Bubbles' lifetime parts warranty, labor is warranted by the installer who did the work, and Ella's Bubbles is not bound by warranty promises made by dealers, retailers, distributors or contractors. The published terms on ellasbubbles.com are the ones that count.

How the Warranty Form Keeps the Roles Straight

The warranty activation form on ellasbubbles.com has two parts, one for the owner and one for the installer, and both must be filled in and signed, with a copy of the sales receipt included, before the activation is complete. Because the warranty belongs to the first owner at the original installation address, the owner section carries the customer's name and the address where the tub was installed, and the installer section carries the installing company's details and a sign-off on the installation checkpoints. A dealer or installer can open the form in the customer's name without a receipt number or dealer login, or complete the installer part and let the customer submit it. Dealers and Installers: How to Activate the Warranty in Your Customer's Name walks through every field. The form also asks for the tub's model and serial number, and the serial number is printed on the label behind the magnetic access panel next to the door.

Reaching the Manufacturer Directly

Whoever sold or installed your tub, product support comes from Ella's Bubbles itself. Open a ticket at ellasbubbles.com/support or call (800) 480-6850 with the model name and the serial number from that label. Dealers and contractors use the same two channels when an application form or the warranty page will not submit, and the team sets the account up manually or resolves the form error. If you have questions about your order, your Ella dealer or the team at (800) 480-6850 is the best resource.

Related Guides

• What Products Does Ella's Bubbles Offer?
• Video Tour: How Your Tub Is Assembled, Tested, Packed and Shipped From Chicago
• Is Ella's Bubbles a legitimate walk-in tub company?

Related Videos

Common Questions