How do I check whether a specific Ella tub model is in stock?

To check whether a specific Ella tub is in stock, call the team at (800) 480-6850 or open a ticket at ellasbubbles.com/support with the exact configuration: model, door side, therapy package, color and any accessories. Stock is tracked by full configuration rather than by model name, so a left-door version of a tub can be on hand while the right-door version is on preorder, and the team confirms availability and timing for your exact order. What the stock words themselves mean is explained in In Stock, Built to Order, Preorder and Backorder, and this page is about getting a clear answer for one particular tub.

What to Give the Team so the Answer Is Exact

A model name alone is not enough to check stock, because the shell, the door side, the therapy components and the color are tracked separately. Give the team the whole configuration in one message:

1. The model, for example Capri, Petite or Transfer60.
2. The door side, left or right as you face the tub.
3. The therapy package, such as Soaking, Hydro Massage or Hydro plus Air.
4. The color and faucet finish.
5. Any accessories, such as a heated seat and backrest or a four-fold shower screen.

Then ask one more question: if this configuration is not on hand, which combinations are? Stock goes first come, first served, and ordering while your configuration is available is the surest way to avoid a wait. Knowing that the other door side or a different package is on hand lets you decide whether to wait or change something.

What the Answer Means

Every Ella tub is assembled, jetted and tested to order in Chicago, so none of the stock words means a finished tub is sitting on a shelf. The table translates each word into what happens to your order next.

So backorder does not mean out of stock for good. It means that configuration or accessory is waiting on the next run, and the rest of your order can move ahead in the meantime. The knowledge base publishes no production or delivery timeframes; the team confirms timing for your specific order once the configuration is settled, as described in what built to order, in stock and preorder mean.

Checking a Clearance Tub

Clearance and warehouse tubs are the exception in spirit: they are specific finished units sold as configured rather than built to your order. Each listing names the model, the door side, the therapy package and the serial number, and describes the unit's condition and its own warranty terms. Because every clearance tub is one of a kind and the listings change, a listing you saw this morning can be gone by the afternoon. Call (800) 480-6850 with the serial number from the listing to confirm the unit is still available before you plan around it, and ask whether a similar unit is listed if it has sold.

Checking a Wheelchair Transfer Tub with Jets and a Heated Seat

Owners shopping the wheelchair accessible Transfer family often want three things confirmed at once: the size, the jets and a heated seat. Each is checked a little differently.

• Size. The 30 by 60 inch model is the Transfer60 with a 22 inch seat. The 52 inch models are the Transfer26 at 26 inches wide with a 19 inch seat, the Transfer30 at 30 inches wide with a 22 inch seat, and the Transfer32 at 32 inches wide with a 24 inch seat. All use the L-shaped outward swing door that leaves no sidewall beside the seat. The video on this page shows the two 52 inch sizes, their 44 inches of interior length and the 15 and a half inch seat length.
• Jets. Jets come from the therapy package rather than the model, so there is no single per-model jet count. On the Transfer60, the Hydro Massage package lists 22 jets, 16 in the seat and 6 in the foot area, the Hydro plus Air package lists 11 hydro and 17 air jets, and a Soaking version has no jets at all.
• Heated seat. The heated seat and backrest is an optional feature on these tubs, so it can be paired with whichever package you pick. Name it when you check stock so it is on the order.

How the five Transfer models differ in footprint and seat width is laid out in which Ella wheelchair transfer tubs are available and how they differ. Once you have chosen, give the team the size, door side and package together and ask what is available for that exact build.

When One Accessory Is Backordered

A backordered accessory does not have to hold up a tub. The clearest example is the four-fold glass shower screen, which is stocked in limited quantities and goes on backorder from time to time. When it is out of stock at the moment you order, the tub, faucet and any in-stock accessories are confirmed and shipped, and the screen is logged as a pre-order and sent separately when the next shipment arrives. The details, including when screens are reserved for tub orders, are in four-fold shower screen on backorder. If your goal is a tub that leaves as soon as possible, where to buy an in-stock bathtub that ships now explains what ships now and what can follow.

Watch: Wheelchair Accessible Transfer Walk-In Tubs in 30x52 & 32x52 Sizes | Ella’s Bubbles with chapters and a full transcript.

Common Questions