Where can I find Ella's installation and how-to videos for my tub?

Ella's installation and how-to videos are published on the Ella's Bubbles YouTube channel, and the ones that matter most are also embedded on the support article that covers each topic, with chapters and a full transcript where available. Installers start with the Installation Tips and Recommendations, Electrical Setup Guide, Hot Water Supply Requirements and Easy Installation Overview videos, while owners most often need the serial number location, 4-fold glass door installation, shower column installation and independent foot massage videos. Where to Find Installation Videos and Written Instructions for Your Walk-In Tub is the installer packet; this page is the owner's index, with where the written documents for your model live and how to ask for a video that is not published.

Installation Videos Your Contractor Should Watch

When a customer or contractor asks for installation help before the tub arrives, support sends the same short list. Each video is general guidance and should be used alongside the model-specific documents and your local codes.

• Installation Tips and Recommendations, the latest general installation video Ella produces and the one sent to installers first.
• Walk-In Bathtub Installation Information and Tips, a companion overview of the basics.
• Electrical Setup Guide, covering the electrical connections for your therapy package.
• Hot Water Supply Requirements, explaining what to check on the home's hot water supply before the tub goes in.
• Easy Installation Overview, a short walkthrough of the installation sequence.
• Ella Transfer60 Delivery and Installation, a model-specific walkthrough for that wheelchair-access tub.

How-To Videos for Owners

These are the videos the team most often adds to an owner's email, and two of them are embedded on this page.

• Serial Number Location. The video embedded here shows that the serial number sits on the inside of one of the removable panels, and explains that it lets Ella see when the tub was made, who made it and which replacement parts are compatible.
• 4 Fold Glass Door Installation. The second video on this page walks through unpacking the screen, setting the wall channel at perfect level, drilling and tapping in anchors, feeding the gasket into the bottom channel, anchoring it with a knot at the wall end, fitting the end cap moldings and seal caps, mounting the chrome knobs, and setting the screen on the channel to find the proper height and level.
• Shower Column installation, showing how the column base is sealed and locked to the deck.
• Independent Foot Massage, showing the second pump and its own dial running the foot jets on their own.
• Fast, Safe Shipping and Hassle-Free Returns, which follows a tub from production through receiving, with chapters at 0:00 for production, 1:11 for receiving your tub and 2:03 for damage found after unpacking.
• The quality-control video, which opens with the initial inspection and unboxing of each tub before it ships.

If your tub has not arrived yet, the shipping video and the quality-control video are both embedded on I just placed my walk-in tub order, what happens next?, which is also where the step list for inspecting the crate lives.

Finding the Manual, Spec Sheet and Drawings by Model Number

Your model name appears on your proposal or invoice, and a five-digit number on the invoice is a model reference rather than a serial. With the model name, open its product page on ellasbubbles.com: every page has a Downloads section with the spec sheet, owner's manual, operating and cleaning instructions and warranty form, plus a Drawings button that opens a dimensioned PDF. Spec sheets are published for all 23 walk-in tub models, with the left-hand drawing pages first and the right-hand pages after them, and choosing Left or Right under Door and Drain Position switches the download to the single-hand file.

Manuals are written per door family rather than per model, so one PDF covers several tubs. The stainless inward-swing manual covers the Elite, Petite, Royal, Deluxe and Ultimate; the Ultra has its own; the outward U-shape manual covers the Capri, Monaco, Front Entry, Mobile, Lounger, ShaK and Big4One; the Transfer family shares one manual; the two-seat tubs share one; the LayDown 30x60 and 32x72 share one; the Standard and Standard60 share one, and the Zen manual is identical to it except for the cover. The Flow and the HomeCare 32x60 each have their own document. Manuals are electronic only, and owners of legacy tubs from 2017 or 2018 should ask about the older editions. The full map is in Find Your Manual, Spec Sheet, Schematic, and Drawings by Model.

When the Video or Document You Need Is Not Published

Not every how-to video is on a public page. The door seal installation video is one example: seals are matched by model, serial number and door side, because hinge and gasket parts differ left to right, and the team can include the seal installation video with the shipped seal so the new seal seats correctly the first time. The same applies to documents. The team can email everything that ships with the tub, the owner's manual, the spec sheet and the cleaning and care instructions, and add the electrical diagram for your package, the installation instructions for accessories such as the shower column or the 4-fold screen, and links to the videos that show an option in use. I Did Not Receive an Owner's Manual for My Walk-In Tub. Where Do I Get One? explains what the team sends and how it matches the documents to your tub.

1. Find your serial number on the label behind the magnetic access panel next to the door, and photograph the whole label.
2. Open a ticket at ellasbubbles.com/support or call (800) 480-6850 with the model name, the serial number, the door side if the question involves the door or seal, and a photo of the part or step you are asking about.
3. Say which videos or documents you want and give the email address they should go to.
4. If something was promised to you separately with your order, such as an accessory, mention it in the same ticket along with how and when it was promised, because the team checks it against your order record.

Have Your Serial Number Ready Before You Ask

Almost every video or document request is matched from the serial number, so find it first. On most models the label is on the inside of the removable magnetic access panel next to the door, which pulls away from one corner without tools; on stainless steel door models it is behind the large access panel on the seat side, and if the panel side is closed in by cabinetry the number is repeated on the back wall side of the shell. The tag carries two sets of numbers, the manufacture date first and the unit's own serial second, and the serial typically starts with the letter M, so copy it exactly as printed. Where Is My Ella Tub Serial Number and What Format Is It? covers the label in detail and what to do when the number you have does not look right.

Watch: Ella's Bubbles: 4 Fold Glass Door Installation Video with chapters and a full transcript.

Related Guides

• Every Installation Video in One Place: Delivery, Leveling, Drains, Electrical, Panels, Flange, Faucets and Screens
• How do I find my tub's model and spec sheet from its serial number?

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