When Will I Receive Shipping Details for My Walk-In Tub Order?

Shipping details for an Ella walk-in tub order arrive in stages rather than all at once. The invoice confirms the ship-to address before the order is released to production, and the tracking information is emailed once the tub has actually shipped. Because every tub is assembled and tested to order, no fixed timeline is published, so your Ella dealer or the team at (800) 480-6850 confirms the current timing for your specific order. Shipping, Sales Tax, and Pickup for Your Walk-In Tub Order covers how shipping cost and tax are worked out; this page covers when each piece of shipping information reaches you and what to do if it has not.

The Four Pieces of Shipping Information, in the Order They Arrive

1. The invoice with the ship-to address. This is the first shipping detail you see, and it is the one to check most carefully. The address on it is where the tub goes, whether that is your home, your installer's business or a freight terminal. When the address changes, the team sends a corrected copy for you to confirm, and the tub ships only after you have confirmed those details.
2. The order confirmation. Ella's Bubbles releases an order to production only after the invoice is paid. For dealer and trade orders, the order confirmation that follows carries the scheduled ship or pick-up window so a carrier can be booked against it. For other orders, the timing is confirmed directly by your Ella dealer or the team rather than printed as a promise.
3. The tracking email. Tracking is emailed once the shipment has left the building, whether it is headed to your home, to your installer or to the carrier's terminal for pickup. This is the detail most owners mean when they ask when their shipping details will arrive, and it cannot exist before the tub is built, tested and crated.
4. The bill of lading. This freight document travels with the crate and is presented by the driver for your signature at delivery. Before the tub leaves Chicago, the invoice and bill of lading are double-checked against each other, so the paperwork that arrives with the truck matches what you ordered.

What Is Happening While You Wait for Tracking

The gap between paying the invoice and receiving a tracking number is the time your tub spends being built. The Ella's Bubbles shipping video on this page follows that process from start to finish. Once the purchase is finalized, craftsmen at the production facility in the United States assemble the tub. After assembly it is rigorously tested and inspected to confirm it is leak free and that all the pumps and motors run correctly. It is then thoroughly cleaned and inspected again. Small items such as drains and handles are categorized, accounted for, individually wrapped and boxed, and placed inside the tub or under the frame. The tub is wrapped in plastic and then bubble wrapped, the invoice and bill of lading are double-checked, and the tub is boxed in a wooden crate or an extra strong reinforced cardboard container before it ships.

Every one of those steps happens for every order, whether the tub is picked up in Chicago or sent out by freight. That is also why the tracking email is the reliable signal that your tub is on its way: it is generated by the actual handoff to the carrier, not by an estimate made at the time of the order.

Why No Ship Date Is Promised at the Time of Order

Ella walk-in tubs are assembled and tested to order, and the total time from a paid invoice to delivery varies by model, by the options chosen and by what is in stock. For that reason no processing, production or delivery timeframe is published here, and a figure quoted from memory should not be relied on. Your Ella dealer or the team at (800) 480-6850 can tell you where your specific order stands, and that answer is the current one. If you have a hard deadline, such as an installer already booked, say so when you order so the timing can be discussed before the invoice is finalized rather than after.

Making Sure the Details Can Reach You

• Give a working email address. The invoice, any corrected copy after a change and the tracking notice all arrive by email. Ella's Bubbles does not mail printed brochures either; product photos, specifications and diagrams are sent by email, or by text if you have no email address on hand, as described in Getting Ella's Bubbles Tub Information by Email or Text.
• Give a phone number that will be answered. Freight deliveries are scheduled by phone, and the carrier calls the number on the shipping paperwork to set the delivery window. A number that goes unanswered delays the delivery even after the tub has reached your area.
• Name the right contact for a business address. If the tub is going to your plumber's or installer's shop, the team needs the full street address, a contact name at that location and a phone number the carrier can call, plus a note on whether the shop needs a liftgate truck. Shipping Your Tub to Your Plumber or Installer Instead of Your Home explains that arrangement.
• Check the ship-to on every invoice copy. Any change to the destination produces a corrected invoice, and the tub does not ship until the change is confirmed in writing.

Changing the Destination Before the Tracking Email Arrives

As long as the tub has not shipped, the ship-to address can still be changed. If you ordered with your home address and would rather have the crate go to your installer, contact the team, confirm the new address and contact details in writing, and ask for an updated invoice showing the change. The same applies to shipping to the carrier's terminal closest to you, where you or your contractor collect the crate and the tracking email tells you when it has arrived there. If you are near Chicago, the tub can be picked up at the manufacturing facility at 2700 West Roosevelt Road instead of shipping at all; let your Ella dealer or the team know ahead of time so the tub is ready when you arrive. Dealers and trade buyers who prefer to move an order on their own carrier receive the pick-up location, crated dimensions, shipping weight and freight class for their bill of lading, as covered in Dealer Orders: Using Your Own Freight Carrier and Bill of Lading.

Shipping Details for a Replacement Part

A part order follows a shorter version of the same sequence. The team confirms the exact part and your shipping address, emails an order form or takes payment by phone, and once the payment is processed the part is packed and handed to the carrier. The tracking number is then emailed to you. The shipping options depend on the address, so the form cannot be prepared until you have provided it. Ordering a Replacement Part by Order Form or Phone covers the whole process, including what happens when there is no card on file.

If Your Shipping Details Have Not Arrived

Start with where you purchased. If you bought through a dealer or retailer, that seller holds your order and its delivery details. Otherwise contact your Ella dealer or the team at (800) 480-6850 with the name on the order and your invoice number, and ask three things: whether payment has been received and the order released, whether the ship-to address on file is correct, and where the order stands today. Check the spam folder for the invoice and tracking emails as well. Once you have tracking, use the time before the truck arrives to plan how the crate will get from the curb into the house, since standard delivery is curbside with a liftgate and moving the crate inside is up to you and your installer.

Watch: Fast, Safe Shipping & Hassle-Free Returns | Ella’s Bubbles Walk-In Tubs with chapters and a full transcript.

Related Guides

• Your walk-in tub has arrived, how to inspect the delivery before signing
• How Shipping Is Quoted: Weight, Distance, Liftgate Delivery, and Accessory Shipping
• How Do I Track My Walk-In Tub Freight Shipment, and What If It Stalls?

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