Where Is the Link for My Scheduled Ella Video Demo?

Your video link is texted to the mobile number you gave when you booked, as a one-tap link that arrives shortly before the appointment, so there is nothing to search for and nothing to download. If it has not arrived a few minutes before your slot, call (800) 480-6850 and the team will resend it or reach you by phone instead. Booking a Live Video Tour of the Chicago Facility: How It Works, Which Apps Work, and What to Do If the Link Never Arrives covers booking the tour; this page covers finding the link on the day, what to do when the call does not happen, and what booking does and does not commit you to.

How the Link Reaches You

A live video demo is a scheduled 30-minute slot, Monday through Friday, 8 AM to 5 PM Central, booked on the calendar at ellasbubbles.com/walk-in-tub/schedule-showroom-tour/ or by calling (800) 480-6850. When you book, you enter the mobile number you will use for the call, and that number is where the link goes. It is a one-tap link: there is no app to download and no login to create. You tap it at the appointment time and the call opens.

Which app runs the call depends on your device. The team can send a Zoom link for a computer or an Android device, use Apple FaceTime on an iPhone or iPad, or use Google Meet, so mention your preference when you book. The video on this page shows how the first contact works from the customer's side: she fills out the online form, a team member calls back to set up the video chat and asks whether a Zoom link or FaceTime suits her, and the tour is scheduled from there. Before the slot, a team member reaches out to confirm and to make sure you are ready to join, often about half an hour ahead, so a call or text shortly before the appointment is expected rather than a sign that something has gone wrong.

Where to Look If You Cannot Find It

• Check the text messages on the phone whose number you gave at booking. The link is texted, so a text thread is the first place it will appear.
• Make sure you are holding the same phone. The most common break is booking with one mobile number and waiting with a different phone, because the link goes to the number on the booking.
• Check your email inbox and spam folder for the booking confirmation, and confirm the date and time you chose. Appointments are set in Central time, so compare your slot against that.
• If you plan to join from a computer, you need a Zoom link rather than a FaceTime call, so say so when the team reaches out to confirm.

Remember that the link usually arrives shortly before the appointment rather than days ahead, so an empty text thread the night before is normal. The time to act is a few minutes before your slot.

If the Link Has Not Arrived a Few Minutes Before Your Slot

Call (800) 480-6850. The team will resend the link, reach you by phone instead, or set up a new slot and confirm it with you beforehand. If you would rather write, open a ticket at ellasbubbles.com/support with the date and time you chose and whether you planned to use Zoom, FaceTime or Google Meet. Either way, have ready the name the appointment was booked under, the mobile number you gave, and the device you will join on. If you want the link sent to a different phone than the one on the booking, say so, and the team will send it there.

If Nobody Joined Your Demo

A video demo depends on two things reaching you: the text with the one-tap link, and the specialist joining at the agreed time. When the call never happens, the usual cause is the first one, a link that went to a different mobile number than the phone you were holding, so the specialist was waiting on a call you could not see. Call (800) 480-6850 with the name the appointment was booked under, and the team will look into what happened with that appointment, resend the link or reach you by phone, and set up a new slot. Ask for the new time while you are on the line, and mention anything that might have broken the chain, such as booking with one number and holding a different phone. The team confirms the new slot with you before it comes around. If you would rather pick the new time yourself, the calendar at ellasbubbles.com/walk-in-tub/schedule-showroom-tour/ shows what is open, and How do I change the time of my live video demo appointment? lists what to have ready when you move it. If nothing on the calendar fits your day, say so, because the team can look at arranging an appointment around your availability.

What the Call Is, and What It Commits You to

The demo is a real-time video call with an Ella's Bubbles specialist who walks the Chicago showroom and production facility with you, where up to 28 walk-in tub models are on the floor. The specialist moves from tub to tub, demonstrates the doors, seats, controls and jets, can sit in the tub so you can compare it with your own body type, and can take seat and doorway measurements for you on camera. There is a live tub with water in it so the therapy options can be shown running, you can watch tubs being assembled and tested, and family members can join from separate devices.

Booking a tour or a showroom visit does not commit you to anything. The viewing options exist so you can sit in a tub or watch the jets run before you decide, and none of them is a condition of placing an order, as Do I Need an In-Home Appointment to Buy a Walk-In Tub? explains. If you would rather see the tubs in person, every model is on display at 2700 W Roosevelt Rd, Chicago, IL 60608, by appointment only, so call (800) 480-6850 before you drive over. Can I See a Walk-In Tub in Person? Showroom Visits and Live Video Tours covers both ways of seeing the lineup.

Watch: At Home Live Video Demonstration | Ella's Bubbles with chapters and a full transcript.

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