How Do I Tell If My Walk-In Tub Is an Ella Brand Tub?

The quickest way to tell whether a walk-in tub is an Ella is to find its serial number label, which on an Ella tub sits behind the magnetic access panel next to the door, and to send a photo of the tub and the label to the team at ellasbubbles.com/support or (800) 480-6850. The team will tell you either way, and if you have any paperwork, the model and serial number also appear on the purchase receipt, proposal or invoice. If you moved into a home with the tub and have nothing but the tub itself, a photo and any label fragments are enough to get started, and How do I order parts for a secondhand Ella tub without an order number? explains what happens once the tub is confirmed.

Where the Label Is on an Ella Tub

Every Ella walk-in tub carries a label with its serial number on the inside of one of the removable panels. On current tubs that is the magnetic access panel beside the door, which lifts off by hand with no tools. The short video on this page shows where to look and what the number tells the team: when the tub was made, who built it, and which replacement parts are compatible with that unit.

Read the whole label rather than one line. One of the numbers printed there is often the manufacture date, and people sometimes send that thinking it is the serial number. The serial number is a separate number printed next to it. Older tubs may show a short letter-and-number code on the shipping crate or the paperwork instead of today's model name, and the team can translate those codes to the current model, so send any code you find even if it does not look like a model name.

If the panel beside the door comes off and there is a label in that spot, you are very likely looking at an Ella. If there is no removable panel there, or the label does not look like the one in the video, move on to photographs so the team can judge the tub itself. Do not guess from the shape of the tub alone; the team has the records and the photo is what settles it.

What to Photograph When There Is No Label or No Paperwork

A few specific shots do most of the work:

• The whole tub from the front, so the shape of the shell, the deck and the seat are visible.
• The door and its latches, up close, so the team can confirm the model and the door side.
• Which side the door is on, left or right as you face the tub, and whether it swings inward or outward.
• Any label fragment, sticker or stamped code anywhere on the shell, under the deck or on the apron, even if it is partly worn away.
• The faucet set and the handheld shower, because some older Ella tubs were fitted with faucets built by other companies and the team can confirm which faucet you have from a photo.

Send those with your message and say where the tub is installed. If the tub is an Ella, the team can confirm the model and door side from the pictures, and when the original purchaser's details are available it can look up the original order, as described in Will Ella Sell, Appraise or Help Me Resell a Used or Uninstalled Walk-In Tub?. Ask for the spec sheet for the confirmed model if you need dimensions, weight or features for an installer or a listing.

If the Answer Is That It Is Not an Ella

Sometimes the photos show a tub made by another company. When that happens the team will say so plainly, and the right place for parts and warranty help is that manufacturer or wherever the tub was bought. The same habits that help Ella will help them: a clear photo of the part you need and of any label on the tub, plus the door side and the address where the tub is installed. Ella matches its replacement parts to its own serial numbers, so it is not the source for another maker's parts, and it does not appraise, broker or resell tubs of any brand. Ella also does not send technicians to any tub; its own owners receive parts and work with a local licensed plumber or electrician, so a visit from Ella is not something a non-Ella owner is missing out on.

An Ella Tub with Another Company's Faucet

One result sits between the two. Some older Ella tubs were fitted with faucets built by other companies. The tub itself is an Ella and is supported like any other, but the faucet stays under its own maker's original warranty rather than Ella's. The team can still confirm from a photo which faucet you have and tell you where its parts come from. This matters most for handheld sprayer and hose problems, because Is My Broken Handheld Tub Sprayer Covered by Warranty, and How Do I Replace It? notes that the Lifetime Limited Warranty covers Ella faucets and fixtures for parts, while non-Ella brand faucets carry only their manufacturer's warranty. Photograph the faucet body and the sprayer head together so the team can see the design and any brand mark on it.

Once the Tub Is Confirmed as an Ella

If you are the original purchaser at the original installation address, your serial number and photos are all a warranty request needs. If you bought the tub secondhand or inherited it with a house, the picture changes in one respect only. The Lifetime Limited Warranty covers the first purchaser, is nontransferable, is tied to the original installation address, and is void when ownership changes or the tub is relocated. A second owner is not covered by it, but the tub remains fully supportable: the team identifies the model, matches parts to the serial number and arranges them as a purchase, and provides technical guidance for your installer.

Parts travel the same way for every owner. They ship by parcel carrier from the Chicago warehouse to a street address, and the tracking number is emailed when the label is created, often with a link to the how-to video for that part, as Where Is My Replacement Part? Tracking, What Support Can See, Faster Options, PO Boxes and Canada explains. Have the full label, the door side and a photo of the part ready when you call, and the first message does the whole job.

Watch: Ella's Bubbles: Serial Number Location with chapters and a full transcript.

Related Guides

• Where to find your walk-in tub model and serial numbers
• How to Order a Replacement Part for Your Ella Walk-In Tub
• Is My Tub an Ella? Identifying the Brand and Model From Labels, Doors and Faucets Before Ordering Parts

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