Do I have to buy a tub after a showroom visit or video tour?

No. Booking a visit to the Chicago showroom or a live video tour does not commit you to buying a walk-in tub. The showroom experience is offered without any commitment, the appointment ends with answers and measurements rather than a contract, and what you do afterwards is entirely up to you. Booking a Live Video Tour of the Chicago Facility: How It Works, Which Apps Work, and What to Do If the Link Never Arrives explains the tour itself. This page is about what booking does and does not oblige you to do, and how to get the most out of the time.

What You Are Actually Booking

Both options are a guided look at the Ella's Bubbles lineup with a specialist on hand, and neither has a purchase step built into it.

• Live video tour. A 30 minute slot, Monday through Friday, 8 AM to 5 PM Central, on a real-time video call. A specialist walks the Chicago showroom and production facility with you, moves from tub to tub, demonstrates the therapy options on a live tub with water in it, can sit in a tub, and takes seat and doorway measurements for you on camera. You get a one tap video link by text, with no app to download and no login to create.
• In-person showroom visit. The showroom sits inside the warehouse and production facility at 2700 W Roosevelt Rd, Chicago, IL 60608. Every model is on display, with up to 28 walk-in tubs on the floor. Display tubs are kept dry so you can compare seats, door styles and step-in heights, and one live tub with water is used to demonstrate the jetting options. Visits are arranged ahead by calling (800) 480-6850 so a specialist is ready when you arrive.

The first video on this page shows what a live video chat covers from the customer's side: whether the seat is wide enough, how deep and how wide the tub is, how wide the door is, and whether the tub will fit into the house, all answered in real time by an Ella team member in the United States. The second video shows the company behind the showroom, a Chicago-based, family-owned and family-run business since 2005 whose virtual showroom can be joined from anywhere.

Why There Is No Obligation Built in

The point of a tour or visit is fit, and fit has to be settled before anyone can build a tub for you. Every Ella walk-in tub is assembled, jetted and tested to order in the same Chicago building the showroom sits in, so there is no stocked tub waiting for you to take home at the end of the appointment. What the specialist is doing on the call or on the floor is helping you check seat width, door opening, step-in height and overall size against your body and your bathroom. Many owners choose their tub this way, and you are equally free to take the measurements home and think about it.

Nothing on the support pages describes a deposit, a reservation or a signature as part of booking. You enter a name and the mobile number you will use when you book a video tour, and a team member reaches out beforehand to confirm the appointment and make sure you are ready to join, often about half an hour ahead. That contact is a confirmation, not a decision point. When the slot ends you have a shortlist and your numbers. If and when you want to go further, your Ella dealer or the team at (800) 480-6850 picks it up from there, on your timeline.

How to Book Without Committing to Anything

1. Decide between a video tour and a trip to Chicago. If you are not near Chicago, the video tour shows you the same floor. What are the Chicago showroom hours and can I visit on weekends? covers the weekday, Central time schedule for in-person visits.
2. For a video tour, open the calendar at ellasbubbles.com/walk-in-tub/schedule-showroom-tour/ and choose any 30 minute slot, Monday through Friday, 8 AM to 5 PM Central, or call (800) 480-6850 and the team books it for you. Say whether you want a Zoom link for a computer or Android device, Apple FaceTime on an iPhone or iPad, or Google Meet.
3. For an in-person visit, call (800) 480-6850 between 8:00 am and 5:00 pm Central, as How do I schedule a visit to the Ella's Bubbles Chicago showroom? describes, or type your request through live chat or the ticket form at ellasbubbles.com/support as Can I book a showroom visit through chat instead of calling? explains. The team sets the time, confirms directions and lines up a specialist.
4. Name the model or models you want ready, and mention anyone who will come with you or join the call.
5. Convert the appointment to your own time zone, since all slots are set in Central time.

What to Have Ready so the Time Answers Your Questions

• Your bathroom measurements and the width of the doorways the tub has to pass through, since whether the tub will fit into the house is one of the first questions the tour settles.
• A sense of the bather. On the call the specialist can show you how to take your own body measurements so you know which seat and door will fit most comfortably.
• The features you want to see live, because the jetting options are demonstrated on the live tub with water rather than described.
• The phone you booked with. The one tap link goes to that number shortly before the slot, and the most common break is waiting with a different phone.

After the Appointment

If the tub is right, you move forward with your Ella dealer or the team at (800) 480-6850 when you are ready. If you want more time, nothing happens: your questions have been answered, you have your measurements, and you can book another tour later if a different model comes into view. If you decide against a walk-in tub altogether, that is the end of it. If the day of the tour arrives and the link has not, Where Is the Link for My Scheduled Ella Video Demo? explains where to look and how to have it resent or the call switched to a phone call.

Watch: The Best Walk-In Tubs In The Industry | Ella's Bubbles with chapters and a full transcript.

Related Guides

• How do I place an order for an Ella's Bubbles walk-in tub?
• Ordering and Shipping Policy: What to Expect From Order to Delivery
• How Do I Choose the Right Walk-In Tub for My Home?

Related Videos

Questions fréquentes