How do Ella live video demos work, and am I obligated to buy?

An Ella live video demo is a scheduled 30-minute video call in which an Ella specialist walks the Chicago showroom and production facility with you, showing the models you are considering on real tubs, and it carries no obligation to buy. You book a weekday slot online or by phone, a one-tap link is texted to your mobile number shortly before the call, and the call ends with your questions answered rather than with any commitment. How do I request a callback or book a live video tour? covers the three ways to reach the team; this page follows the demo from booking to the end of the call and spells out what booking does and does not commit you to.

Booking a Slot

Demos are booked on the calendar at ellasbubbles.com/walk-in-tub/schedule-showroom-tour/ or by calling (800) 480-6850. Each slot is 30 minutes long, and slots run Monday through Friday from 8 AM to 5 PM Central. There are no weekend times. If nothing on the calendar fits your day, say so when you call or in a ticket at ellasbubbles.com/support, and the team can look at arranging a time around your availability.

A few details at booking time make the day itself go smoothly:

• Enter the mobile number you will actually have in your hand at the appointment, because the video link is texted to that number and nowhere else.
• Say which device you plan to use. The team can send a Zoom or Google Meet link for a computer or an Android device, or use FaceTime on an iPhone or iPad.
• Note the time zone. Appointments are set in Central time, so compare your slot against it.
• Expect a follow-up. After you schedule, a team member touches base to confirm the appointment, and a call or text shortly before the slot, often about half an hour ahead, is normal rather than a sign that something has gone wrong.

The Day of the Call

Shortly before your slot a one-tap link arrives by text. There is no app to download and no login to create; you tap the link at the appointment time and the call opens. The video on this page shows how the first contact works from the customer's side: she fills out the online form, a team member calls back to set up the video chat and asks whether a Zoom link or FaceTime suits her, and the tour is scheduled from there. She then sees different sizes of tubs, options and accessories in real time from her own home, and learns how to take her body measurements so she knows which tub fits her.

If the link has not arrived a few minutes before your slot, check the text thread on the phone whose number you gave, make sure you are holding that same phone, and then call (800) 480-6850. The team will resend the link or reach you by phone instead. Where Is the Link for My Scheduled Ella Video Demo? covers the other places to look and what to do when the call does not happen.

What the Specialist Shows You

Because you cannot gather every walk-in tub into one showroom near you, the demo brings the Chicago showroom to your phone. The specialist moves from tub to tub, sits in the tubs, and demonstrates the doors, seats, controls and jets on real units. A live tub with water in it lets you watch the jetting options running rather than reading about them, and you can ask to see entry and exit demonstrated, which is the part most people find hardest to judge from photos.

The questions people bring are practical, and the specialist answers them by measuring while you watch:

• Is the seat wide enough for me, and how deep is the tub when I am sitting in it?
• How wide is the door opening, and which way does the door swing?
• Will the tub fit through my house and into my bathroom?
• What do the hydro, air and other therapy options look and sound like when they run?

Seat and door measurements are checked against your body and your space on the call, so you leave knowing which model and door side suit you. Feel free to ask to see anything you like.

Am I Obligated to Buy?

No. The live video demo and a visit to the Chicago showroom are both optional ways to see the tubs before you decide, and neither is a condition of placing an order. The call ends with your questions answered rather than with a contract, and booking does not commit you to a model or a purchase. Ella's Bubbles backs its tubs with free technical support by phone, email and live video for the life of the tub, and the same team helps before you order, so a demo is simply the first conversation with the people who will support the tub afterward.

If you do decide to go ahead, your order is placed through your Ella dealer or the team at (800) 480-6850, who confirm the model, door side, therapy package, faucet and accessories before the tub is built and tested for your order. Every Ella tub is assembled in Chicago and ships nationwide, so where you live does not limit which model you can choose. Where can I buy an Ella walk-in tub or see one in person? explains what is decided at that stage.

Other Ways to See an Ella Tub

Tubs are built to order in Chicago, so home improvement stores and dealers do not keep Ella tubs stocked on their floors, which is why most owners choose from the live video tour, the model videos and the spec sheets. Three further options exist alongside the demo:

• The Chicago showroom at the warehouse and production facility at 2700 W Roosevelt Rd, where every model is on display and visits are by appointment.
• The South Florida mobile showroom, which brings the Ultra, the Capri and the Transfer30 to homes between West Palm Beach and Miami by appointment.
• A check with the team, who can reach out to local contractors and resellers to see whether anyone near you has a display unit you can sit in.

Call (800) 480-6850 with your zip code and the model you are considering, and read Which Stores or Dealers Carry Ella Walk-In Tubs Near Me? for why there is no stocked display in most cities. Ella's in-house photo and video department has documented every model, and those videos are on the website and the YouTube channel if you want to look before you book.

Watch: At Home Live Video Demonstration | Ella's Bubbles with chapters and a full transcript.

Related Guides

• Choosing a Walk-In Tub on Video: Measuring Yourself, Doorways, Door Styles, Therapies, Hot Water and the Line Overview
• Can I Request a Call Back From an Ella's Bubbles Representative?
• What are the Chicago showroom hours and can I visit on weekends?

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