How Are Taxes and Currency Handled on Orders Shipping to Canada?

The published terms at ellasbubbles.com/terms/ state that all payments are in U.S. dollars, so an Ella's Bubbles invoice is in US dollars even when the tub ships to Canada. Any customs duty, tax, brokerage or storage charge applied to a shipment outside the United States is assessed on the Canadian side and is the customer's responsibility, and Ella's Bubbles is not responsible for any customs and taxes applied to your order. Purchases in Canada are handled through Ella's partner, Walk-In Tubs Canada, as described in Ordering From Canada, Alaska, Hawaii, or Internationally. This page explains where each charge comes from, who sets it and where it shows up, so nothing on a Canadian shipment comes as a surprise.

Currency: The Invoice Is in US Dollars

The terms are explicit that all payments are in U.S. dollars. That applies to a tub shipped to a Canadian address exactly as it applies to one shipped within the United States, so when you compare figures, read them as US dollars unless the document in front of you says otherwise. If you would rather have the team route you to the right partner for your province, call (800) 480-6850 with your postal code and the model you have in mind. Some models are also carried by Home Depot Canada, though not every configuration.

Whoever sells the order holds the order and the payment. When you buy through a retailer or partner, that seller's own rules apply and it collects whatever is due, so questions about the currency or the tax lines on a retailer or partner invoice go to where you purchased. Questions about an invoice issued by Ella's Bubbles go to your Ella dealer or the team at (800) 480-6850 with your order number.

Which Taxes Apply to a Canadian Shipment and Which Do Not

Two separate tax questions get mixed together on cross-border orders: United States sales tax at the point of sale, and the Canadian charges applied when the shipment enters Canada. They are decided by different parties. The published terms say that sales tax will be added to the price of purchases as deemed required by us, and Ella's Bubbles, located in Chicago, Illinois, adds sales tax to orders shipping within Illinois. Orders shipping out of state are not charged Illinois sales tax, so a tub shipped to Canada does not carry Illinois sales tax. Shipping, Sales Tax, and Pickup for Your Walk-In Tub Order covers the Illinois rule.

On the Canadian side, the published shipping page states that Ella's Bubbles is not responsible for any customs and taxes applied to your order, and that all fees imposed during or after shipping are the responsibility of the customer, including tariffs, taxes, storage and other related costs. Customs duty, taxes and brokerage are charged on the Canadian side and are the buyer's responsibility.

What this means in practice: if a Canadian tax line appears on your shipment, it was applied at import on the Canadian side rather than by Ella's Bubbles, and how it reaches you depends on how the shipment was arranged. Depending on that arrangement, duties and brokerage may be collected by the carrier or broker before delivery, or itemized on the invoice from where you purchased. Ask before you order how your shipment will be handled, and check with your local customs authority if you are unsure, so the charges are known before the tub leaves Chicago. The complete picture of how sales tax, duty and brokerage are decided is in Sales Tax, Customs Duties and Brokerage on a Walk-In Tub Order: What Decides Them and Where They Appear.

Country of Origin and What Your Broker Needs

Ella walk-in tub shells are manufactured in China and then assembled, jetted and water-tested to order in Chicago, Illinois, where every tub ships from. For customs purposes the country of origin declared on the shipping paperwork is China, with final assembly in the United States. Ella confirms the origin information and provides the shipping documents, but it does not set the duty rate; your broker determines the tariff classification and any duty or surtax from the current customs schedule.

• Give your broker the invoice and packing list for the shipment, and list every item separately, since accessories such as shower screens are classified differently from the tub.
• Ask for the specification sheet for your model if the broker needs shipping weight and crate dimensions. The spec sheets list both.
• Brokers have reported that Canadian customs classifies Ella's glass and aluminum shower screens and bath screens with aluminum-framed shower doors, which carry their own duty, and that added surtax has at times been applied to aluminum items from China. Soaking tubs have also carried duty.
• Because tariff schedules change, confirm the current treatment with your broker shortly before the order ships rather than relying on an earlier check.

If you already work with a customs broker, mention it when you place the order and the team confirms whether your broker is needed and how the shipment will be handled. Where Are Ella Walk-In Tubs Made, and What Is the Country of Origin for Customs? has the paperwork detail.

Replacement Parts and Other Shipments to Canada

Replacement parts ship under the Lifetime Limited Warranty to a tub installed in Canada just as they do to one installed in the United States, and the same rule on charges applies: customs duties, brokerage and taxes on any shipment outside the United States are the customer's responsibility. Shower bases are the exception to what can be shipped. Ella shower bases are fragile and easily damaged during shipment, so they are not shipped to Canadian addresses; source a base locally or ask about a walk-in tub instead. Every Ella tub is built to UL STD 1795 and CSA C22.2 No. 218.2, the certifications Canadian inspectors look for, and is built for North American 120 volt electrical service. Installation in Canada is done by any licensed local plumber and electrician using the owner's manual and free technical support; Ella does not send technicians. Does Ella ship tubs and replacement parts to Canada, and who pays duties? brings the tub, parts and inspection questions together.

Before You Order: Questions to Settle

1. Confirm who is selling the order, since that decides whose invoice you receive and who answers tax questions about it.
2. Read the invoice as US dollars unless the seller's document states otherwise.
3. Ask how duties, Canadian taxes and brokerage will be collected on your shipment: by the carrier or broker before delivery, or itemized on the invoice from where you purchased.
4. Tell the team if you have a customs broker, and give the broker the invoice, packing list, country of origin and spec sheet.
5. Check the current duty treatment of each item, especially shower screens, shortly before the order ships.

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