How long does it take to ship a walk-in tub, and which are in stock?

Ella's Bubbles does not publish a lead time for a walk-in tub or a list of models that ship fastest, because every tub is assembled, jetted and tested to order in Chicago rather than pulled off a shelf. Total time from a paid order to delivery depends on the model, the options you choose and what is in stock on the day, so the team confirms the current timing for your specific order instead of quoting a general figure. Shipping, Sales Tax, and Pickup for Your Walk-In Tub Order covers cost, tax and pickup. This page explains what decides timing, what in stock actually means for a tub, and how to get a real answer for your zip code.

Why There Is No Published Lead Time

Ella is the manufacturer. Tubs are not stocked in warehouses or on retail floors around the country. Each one is assembled, jetted and tested in Chicago and then shipped throughout the United States and Canada, whether you order through your Ella dealer or the team at (800) 480-6850. Because the build is to order, three things set the clock: the model, the options on it, and current stock of the parts for that configuration. A general number would be wrong for many orders, so this knowledge base states no processing, production or delivery timeframe and never promises a date. The same is true of custom shower bases, which How long does a custom Ella shower pan take to build and ship? explains in the same terms.

What in Stock Means for a Walk-In Tub

Availability is tracked by the full configuration rather than by model name alone. The configuration is the model, the door side, the therapy package, the faucet, the color and the accessories. One door side or therapy package can be on hand while another is waiting on the next production run, which is why asking whether a model is in stock has no useful answer until the configuration is set.

• Status terms. An order is described as in stock, built to order, preorder or backorder, and the team will tell you the current status of each item on your order.
• A backordered accessory does not hold the tub. If one item such as the four-fold glass shower screen is backordered, the tub and the in-stock items are confirmed and shipped, and the screen follows separately.
• An in-stock unit can wait for a built-to-order one. If you have two orders and want them on one freight run, the ready item is held until the later one is finished. Can Two Orders Ship Together on One Freight Shipment? explains when that trade is worth making.

From the Factory to Your Door

Once a tub is built and tested, the shipping part is worked out from your delivery address.

• Freight is calculated from your delivery zip code, and hard to reach or rural mountainous addresses are handled differently from easy access ones. Share the exact delivery address when you ask about timing.
• When the carrier picks up your tub, your tracking information and bill of lading are sent to you.
• The carrier calls you on the day of delivery with a time window, so plan to have someone on site to receive the crate.
• If you are near Chicago, the tub can be picked up at the manufacturing facility at 2700 West Roosevelt Road. Tell the team ahead of time so it is ready when you arrive.
• Ella ships to every state. Does Ella's Bubbles Deliver Walk-In Tubs to West Virginia? uses one state as an example of how a nationwide delivery works.

How to Get Timing for Your Order

The quickest route to a real answer is to arrive with the full configuration, because that is the level at which availability is tracked.

1. Settle the model and the door side. The door side is specified as you face the tub.
2. Choose the therapy package, or no jets for a soaker.
3. Choose the faucet, the color and any accessories such as a glass screen or shower column.
4. Have the exact delivery address and zip code ready.
5. Call (800) 480-6850 or open a ticket at ellasbubbles.com/support with that list, and the team will tell you what is on hand for that configuration and confirm the timing for your order.

Have that confirmation in hand before you book your installer. If an installer is already scheduled and one part of the order is running later than the rest, tell the team, because the in-stock items can ship ahead and the remainder can follow.

Draining and Installation Are Different Clocks

Two other timing questions often get typed into the same search. Neither is about shipping. Every Ella walk-in tub has two 2-inch gravity drains rather than a pump, and once connected to a proper 2-inch drain line a tub typically drains in two minutes or less. The faucet is capable of a fill rate of about 16 gallons per minute, which fills a tub with a capacity of around 60 gallons quickly. Drainage and Fill Time covers both in detail. Installation time is a question for the licensed plumber or electrician you hire, since Ella manufactures the tub and does not perform installations.

Related Guides

• How do I check whether a specific Ella tub model is in stock?
• What does backorder mean, and will it delay my whole Ella order?
• I Just Ordered My Ella Walk-In Tub, What Happens Next?

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