Why does my Ella proposal say expired, and how do I refresh it?

Your proposal shows as expired because every Ella proposal carries an expiration date: the shipping line is worked out for your exact delivery address on the day the document is created, and freight rates change over time, so the paperwork is only accurate for a limited period. An expired link does not mean anything went wrong with your order. Ask your Ella dealer or the team at (800) 480-6850 for a refreshed proposal and a current one is sent over. Deposits and Partial Payments on a Walk-In Tub Order explains how a proposal turns into an order; this page explains why the document expires, what the expiration does and does not change, and what to have ready when you ask for a new one.

Why a Proposal Has an Expiration Date

A proposal sets out the configuration you discussed, the model, door side, therapy package, faucet and other options, along with the delivery details for your address. The shipping portion is specific to that address and is calculated on the day the document is created. Carriers adjust freight rates over time, so a proposal written some weeks or months ago may no longer reflect what it takes to move the tub to your home. The expiration date is the point past which that shipping line can no longer be relied on, so the document shows as expired rather than carry an out-of-date figure forward into an order.

Nothing about the expiration is a judgment on you or your order. It is a refresh mechanism. The configuration you chose is still known to the team, and the refreshed document restates it with current shipping. If your plans have not changed, the new proposal reads the same as the old one apart from the date and the shipping line.

What an Expired Proposal Does and Does Not Mean

• It does not mean an order was cancelled. A proposal is not an order. Until you place the order, there is nothing on the books to cancel, so an expired proposal leaves you exactly where you were: choosing.
• It does not mean your configuration is gone. The model and options you discussed carry over to the refreshed document. Give the number on your proposal and the team restates it.
• It does not mean a tub was being held for you. A proposal never reserved a tub, so the expiration did not release one. Stock moves on a first come, first served basis whether or not a proposal is open.
• It does mean the shipping line needs recalculating. That is the one thing the expiration exists to catch.
• It does mean you should ask for a fresh document before placing the order. The order is built from a current proposal, not from an expired one.

How to Get a Refreshed Proposal

1. Contact your Ella dealer or the team at (800) 480-6850, or open a ticket at ellasbubbles.com/support, and say that your proposal has expired.
2. Give the number on the expired proposal if you have it, so the exact configuration carries over.
3. Have the model name and the options you want handy in case anything has changed since the first document, such as the door side or the faucet finish.
4. Confirm the delivery address, since the shipping line is worked out for that address specifically.
5. If you are still waiting on door side or drain details from your builder, say so. The team can fold those into the refreshed document rather than issue another one later.

The refreshed proposal lists the model name and SKU of the tub and the faucet package, which matters if the document is doing a second job. In Massachusetts, for example, plumbing products are accepted one at a time by the state board, and the model name and SKU on your proposal are what your plumber searches for in the state's accepted products system, as Are Ella tubs approved in Massachusetts, and can I use another filler? explains. Make sure the refreshed document names the same products your plumber checked.

A Proposal Does Not Hold a Tub

The most important thing an expired proposal reveals is a misunderstanding about what a proposal is. It is a description of a configuration with current shipping. It does not reserve a unit, and stock moves first come, first served. What secures a tub is placing the order. Ella does not take deposits or partial payments: you receive a confirmation invoice to review, you respond to it and pay it in full, and once the invoice is paid the current pricing is locked in and the tub is scheduled for assembly and testing. If you are waiting on funds, the support team's advice is to place the order now rather than wait, because the confirmation invoice can sit until you are ready to respond to it, and placing the order secures the configuration you chose so it does not go out of stock in the meantime.

So the sequence is: refreshed proposal, then confirmation invoice, then payment in full. Every Ella tub is assembled and tested to order after payment, and total time from paid invoice to delivery varies by model, options and stock, so the team confirms current timing for each specific order rather than quoting a date. If one option on the order is back ordered, the invoice is still paid in full first, and you then choose between holding the whole tub until the item arrives or shipping the tub now and the item separately.

When a Proposal Is Part of a Grant or Funding Application

Proposals often outlive their expiration date because they are sitting in someone else's process. The VA's HISA program is the common case: the veteran applies, the VA decides, and the team's part is to supply the written proposal and product documents the application asks for. Ella's Bubbles is not partnered with the VA and does not process VA paperwork, so the proposal can expire while the application is still under review. That is not a problem. Ask for a refreshed proposal when the decision comes through, or whenever the application needs a current document, and the team sends one with the same configuration. The VA HISA Grant and Walk-In Tubs: What the Program Is and How Veterans Apply covers what the application package contains. The same applies to any outside funding: because the invoice is paid in full, plan for outside money to arrive after the purchase rather than before, and keep the proposal current while you wait.

Related Guides

• I Just Ordered My Ella Walk-In Tub, What Happens Next?
• Canceling a Walk-In Tub Order Before or After It Ships

Questions fréquentes